Electra Elite IPK Programming Manual - Southwestern Telephone ...

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___________________________________________________________________________________ Electra Elite IPK Document Revision 4 1-12-01 ACD/UCD Group Overflow Destination Assignment General Description Use this Memory Block to specify the station or Station Hunt group where the overflow call of each Automatic Call Distribution/Uniform Call Distribution (ACD/UCD) group is routed when incoming calls overflow. Display Programming Procedures 1 Go off-line. Data Group No. (1~4) Title No. 2 Press LK1 + LK12 + JA to access the Memory Block. 3 Enter data using the dial pad. The following are used when entering data: � Jto move the cursor left Lto move the cursor right K~Ito enter numeric data Setting Data: � Station No. 2-digit (10~89) 3-digit (100~899) 4-digit (1000~8999) 4 Press G to write the data. The next Memory Block is displayed. 5 Program the next Memory Block or press E to go back on-line. Related Programming 0 1 / 0 1 : O V F L W = T I M E D I S P L A Y M.B. Number Memory Block Name 1-1-46 Access Code (1-Digit) Assignment 1-1-47 Access Code (2-Digit) Assignment 1-1-48 Access Code (3-Digit) Assignment Data Setting No. (Station max. 4 Digits) 1-2-03 2-, 3-, 4-Digit Station Number Selection 1-8-25 ACD/UCD Group Agent Assignment Default Values Not Specified System Mode 1 Submode 12 Data No. 01 PC Programming �+AA ___________________________________________________________________________________ Programming Manual 2 - 303
___________________________________________________________________________________ Document Revision 4 Electra Elite IPK � � 1. An ACD/UCD Group Pilot Number cannot be programmed as the overflow destination. Notes 2. UCD and ACD cannot be installed in the same system. ___________________________________________________________________________________ 2 - 304 Memory Blocks
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