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332 QUESTIONNAIRES<br />

Box 15.4<br />

Potential problems in conducting research<br />

1 Gaining access to schools and teachers<br />

2 Gaining permission to conduct the research (e.g. from principals)<br />

3 Resentment by principals<br />

4 People vetting what could be used<br />

5 Finding enough willing participants for your sample<br />

6 Schools suffering from ‘too much research’ by outsiders and insiders<br />

7 Schools or people not wishing to divulge information about themselves<br />

8 Schools not wishing to be identifiable, even with protections guaranteed<br />

9 Local political factors that impinge on the school<br />

10 Teachers’ fear of being identified/traceable, even with protections guaranteed<br />

11 Fear of participation by teachers (e.g. if they say critical matters about the<br />

school or others they could lose their contracts)<br />

12 Unwillingness of teachers to be involved because of their workload<br />

13 The principal deciding on whether to involve the staff, without consultation<br />

with the staff<br />

14 Schools’ or institutions’ fear of criticism or loss of face<br />

15 The sensitivity of the research: the issues being investigated<br />

Size of the<br />

problem<br />

(1–5)<br />

How much<br />

the problem<br />

was solved<br />

(1–5)<br />

negatively and positively worded items in the same<br />

scale, they argue, compromises both validity and<br />

reliability. Indeed they suggest that respondents<br />

may not read negatively worded items as carefully<br />

as positively worded items.<br />

Contingency questions, filters and<br />

branches<br />

Contingency questions depend on responses to<br />

earlier questions, for example: ‘if your answer to<br />

question (1) was ‘‘yes’’ please go to question (4)’.<br />

The earlier question acts as a filter for the later<br />

question, and the later question is contingent<br />

on the earlier, and is a branch of the earlier<br />

question. Some questionnaires will write in words<br />

the number of the question to which to go (e.g.<br />

‘please go to question 6’); others will place an arrow<br />

to indicate the next question to be answered if your<br />

answer to the first question was such-and-such.<br />

Contingency and filter questions may be useful<br />

for the researcher, but they can be confusing for<br />

the respondent as it is not always clear how<br />

to proceed through the sequence of questions<br />

and where to go once a particular branch has<br />

been completed. Redline et al. (2002) found<br />

that respondents tend to ignore, misread and<br />

incorrectly follow branching instructions, such<br />

that item non-response occurs for follow-up<br />

questions that are applicable only to certain<br />

subsamples, and respondents skip over, and<br />

therefore fail to follow-up on those questions<br />

that they should have completed. Redline et al.<br />

(2002) found that the increased complexity of<br />

the questionnaire brought about by branching<br />

instructions negatively influenced its correct<br />

completion.<br />

Redline et al. (2002:7)reportthatthenumber<br />

of words in the question affected the respondents’<br />

ability to follow branching instructions – the<br />

greater the number of words in the question,<br />

the greater was the likelihood of the respondents<br />

overlo<strong>ok</strong>ing the branching instructions. Redline<br />

et al. (2002:19)reportthatuptosevenitems,

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