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412 OBSERVATION<br />

this raises ethical issues which have been addressed<br />

in Chapter 2. Another suggestion is to adopt<br />

habituation, i.e. the researcher remains in the<br />

situation for such a long time that participants not<br />

only become used to his or her presence but also<br />

revert to their natural behaviour.<br />

Lofland (1971: 104–6) suggests that, to<br />

overcome problems of reliability in the research,<br />

it is also important for the observer to write<br />

up notes as soon after the event as possible,<br />

to write quickly yet to expect to take a long<br />

time to write notes, to consider dictating notes<br />

(though writing may stimulate more thought),<br />

to use a word-processing facility as it aids later<br />

analysis through software packages, and to make<br />

two copies: one of the original data and another<br />

for manipulation and analysis (e.g. cutting and<br />

pasting data).<br />

Conclusion<br />

Observation methods are powerful tools for gaining<br />

insight into situations. 3 As with other data<br />

collection techniques, they are beset by issues<br />

of validity and reliability. Even low inference<br />

observation, perhaps the safest form of observation,<br />

is itself highly selective, just as perception is<br />

selective. Higher forms of inference, while moving<br />

towards establishing causality, rely on greater<br />

levels of interpretation by the observer, wherein<br />

the observer makes judgements about intentionality<br />

and motivation. In this respect it has been<br />

suggested that additional methods of gathering<br />

data might be employed, to provide corroboration<br />

and triangulation, in short, to ensure<br />

that reliable inferences are derived from reliable<br />

data.<br />

In planning observations one has to consider<br />

the following:<br />

<br />

<br />

<br />

<br />

When, where, how and what to observe.<br />

How much degree of structure is necessary in<br />

the observation.<br />

The duration of the observation period, which<br />

must be suitable for the behaviour to occur and<br />

be observed.<br />

The timing of the observation period (e.g.<br />

morning, afternoon, evening).<br />

<br />

<br />

<br />

<br />

<br />

<br />

<br />

<br />

<br />

<br />

<br />

The context of the observation (a meeting,<br />

alesson,adevelopmentworkshop,asenior<br />

management briefing etc.).<br />

The nature of the observation (structured,<br />

semi-structured, open, molar, molecular etc.).<br />

The need for there to be an opportunity to<br />

observe, for example to ensure that there is the<br />

presence of the people to be observed or the<br />

behaviour to be observed.<br />

The merging of subjective and objective<br />

observation, even in a structured observation:<br />

an observation schedule can become highly<br />

subjective when it is being completed,<br />

as interpretation, selection and countertransference<br />

may enter the observation, and<br />

operational definitions may not always be<br />

sufficiently clear.<br />

The value of covert participant observation in<br />

order to reduce reactivity.<br />

Threats to reliability and validity.<br />

The need to operationalize the observation so<br />

that what counts as evidence is consistent,<br />

unambiguous and valid, for example, what<br />

constitutes a particular quality (e.g. antisocial<br />

behaviour: what counts as antisocial<br />

behaviour – one person’s ‘sociable’ is another’s<br />

‘unsociable’ and vice versa).<br />

The need to choose the appropriate kind<br />

of structured observation and recording<br />

(e.g. event sampling, instantaneous sampling,<br />

whole interval/partial interval recording,<br />

duration recording, dichotomous/rating scale<br />

recording).<br />

How to go under cover, or whether informed<br />

consent is necessary.<br />

Whether deception is justified.<br />

Which role(s) to adopt on the continuum<br />

of complete participant, to participantas-observer,<br />

to observer-as-participant, to<br />

complete observer.<br />

Observation can be a very useful research tool.<br />

However, it exacts its price: it may take a long time<br />

to catch the required behaviour or phenomenon,<br />

it can be costly in time and effort, and it is prone<br />

to difficulties of interpreting or inferring what

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