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A WORKED EXAMPLE OF CONTENT ANALYSIS 483<br />

an economical means of reducing qualitative data.<br />

Such graphics might serve both to indicate causal<br />

relationships as well as simply summarizing data.<br />

Step 10: Summarizing<br />

By this stage the investigator will be in a<br />

position to write a summary of the main features<br />

of the situation that have been researched so<br />

far. The summary will identify key factors, key<br />

issues, key concepts and key areas for subsequent<br />

investigation. It is a watershed stage during the<br />

data collection, as it pinpoints major themes,<br />

issues and problems that have arisen, so far, from<br />

the data (responsively) and suggests avenues for<br />

further investigation. The concepts used will be<br />

a combination of those derived from the data<br />

themselves and those inferred by the researcher<br />

(Hammersley and Atkinson 1983: 178).<br />

At this point, the researcher will have<br />

gone through the preliminary stages of theory<br />

generation. Patton (1980) sets these out for<br />

qualitative data:<br />

finding a focus for the research and analysis<br />

organizing, processing, ordering and checking<br />

data<br />

writing a qualitative description or analysis<br />

inductively developing categories, typologies<br />

and labels<br />

analysing the categories to identify where<br />

further clarification and cross-clarification are<br />

needed<br />

expressing and typifying these categories<br />

through metaphors (see also Pitman and<br />

Maxwell 1992: 747)<br />

making inferences and speculations about<br />

relationships, causes and effects.<br />

Bogdan and Biklen (1992: 154–63) identify<br />

several important factors that researchers need to<br />

address at this stage, including forcing oneself to<br />

take decisions that will focus and narrow the study<br />

and decide what kind of study it will be; developing<br />

analytical questions; using previous observational<br />

data to inform subsequent data collection; writing<br />

reflexive notes and memos about observations,<br />

ideas, what is being learned; trying out ideas<br />

with subjects; analysing relevant literature while<br />

conducting the field research; generating concepts,<br />

metaphors and analogies and visual devices to<br />

clarify the research.<br />

Step 11: Making speculative inferences<br />

This is an important stage, for it moves the<br />

research from description to inference. It requires<br />

the researcher, on the basis of the evidence, to<br />

posit some explanations for the situation, some<br />

key elements and possibly even their causes. It<br />

is the process of hypothesis generation or the<br />

setting of working hypotheses that feeds into<br />

theory generation.<br />

The stage of theory generation is linked to<br />

grounded theory, and we turn to this later in the<br />

chapter. Here we provide an example of content<br />

analysis that does not use statistical analysis but<br />

which nevertheless demonstrates the systematic<br />

approach to analysing data that is at the heart of<br />

content analysis.<br />

Aworkedexampleofcontentanalysis<br />

In this example the researcher has already<br />

transcribed data concerning stress in the workplace<br />

from, let us say, a limited number of accounts and<br />

interviews with a few teachers, and these have<br />

already been summarized into key points. It is<br />

imagined that each account or interview has been<br />

written up onto a separate file (e.g. computer file),<br />

and now they are all being put together into a<br />

single data set for analysis. What we have are<br />

already-interpreted, rather than verbatim, data.<br />

Stage 1: Extract the interpretive<br />

comments that have been written on the<br />

data<br />

By the side of each, a code/category/descriptor<br />

word has been inserted (in capital letters) i.e. the<br />

summary data have already been collected together<br />

into 33 summary sentences.<br />

<br />

Stress is caused by deflated expectation, i.e.<br />

stress is caused by annoyance with other people<br />

Chapter 23

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