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COMPUTER USAGE IN CONTENT ANALYSIS 487<br />

Handling stress<br />

Physical<br />

physical action or exercise /<br />

Social<br />

social solidarity, particularly with close<br />

people ///<br />

companionship /<br />

Stage 5: Comment on the groups or results<br />

in stage 4 and review their messages<br />

Once the previous stage has been completed, the<br />

researcher is then in a position to draw attention<br />

to general and specific points, for example:<br />

There is a huge number of causes of stress (give<br />

numbers).<br />

There are very few outlets for stress, so it is<br />

inevitable, perhaps, that stress will accumulate.<br />

Causes of stress are more rooted in personal<br />

factors than any others – management, professional<br />

etc. (give frequencies here).<br />

The demands of the job tend to cause less<br />

stress that other factors (e.g. management),<br />

i.e. people go into the job knowing what to<br />

expect, but the problem lies elsewhere, with<br />

management (give frequencies).<br />

Loss of control is a significant factor (give<br />

frequencies).<br />

Challenges to people and personal integrity/<br />

self-esteem are very stressful (give frequencies).<br />

The nature of stress is complex, with several<br />

interacting components (give frequencies).<br />

Stress is omnipresent.<br />

Not dealing with stress compounds the<br />

problem; dealing with stress compounds the<br />

problem.<br />

The subjective aspects of the nature of stress<br />

are as important as its objective nature (give<br />

frequencies).<br />

The outcomes of stress tend to be personal<br />

rather than outside the person (e.g. systemic or<br />

system-disturbing) (give frequencies).<br />

The outcomes of stress are almost exclusively<br />

negative rather than positive (give frequencies).<br />

The outcomes of stress tend to be felt<br />

non-cognitively, e.g. emotionally and psychologically,<br />

rather than cognitively (give<br />

frequencies).<br />

There are few ways of handling stress<br />

(frequencies), i.e. opportunities for stress<br />

reduction are limited.<br />

The stages of this analysed example embody<br />

several of the issues raised in the preceding<br />

discussion of content analysis, although the<br />

example here does not undertake word counts<br />

or statistical analysis, and, being fair to content<br />

analysis, this could – some would argue even<br />

‘should’ – be a further kind of analysis. What has<br />

happened in this analysis raises several important<br />

issues:<br />

<br />

<br />

<br />

<br />

The researcher has lo<strong>ok</strong>ed within and across<br />

categories and groupings for patterns, themes,<br />

generalizations, as well as exceptions, unusual<br />

observations etc.<br />

The researcher has had to decide whether<br />

frequencies are important, or whether an issue<br />

is important even if it is mentioned only once<br />

or a few times.<br />

The researcher has lo<strong>ok</strong>ed for, and reported,<br />

disconfirming as well as confirming evidence<br />

for statements.<br />

The final stage of the analysis is that of<br />

theory generation, to account for what is<br />

being explained about stress. It might also<br />

be important, in further analysis, to try to find<br />

causal relationships here: what causes what and<br />

the directions of causality; it may also be useful<br />

to construct diagrams (with arrows) to show<br />

the directions, strength and positive/negative<br />

nature of stress.<br />

Computer usage in content analysis<br />

LeCompte and Preissle (1993) provide a summary<br />

of ways in which information technology can be<br />

utilized in supporting qualitative research (see<br />

also Tesch 1990). As can be seen from the list<br />

below, its uses are diverse. Data have to be<br />

processed, and as word data are laborious to<br />

process, and as several powerful packages for data<br />

Chapter 23

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