Index of Paper Presentations for the Parallel Sessions - Academy of ...

Agarwal, Sanjeev and Sridhar N. Ramaswami (1993), "Affective Organizational Commitment ofSalespeople: An Expanded Model," Journal of Personal Selling & Sales Management, XIII (2), 49-70.Armstrong, J. Scott and Terry S. Overton (1977), "Estimating Nonresponse Bias in Mail Surveys,"Journal of Marketing Research, XIV (August 1977), 396-402.Allen, Natalie J. and John P. Meyer (1990), "The Measurement and Antecedents of Affective,Continuance and Normative Commitment in the Organization," Journal of Occupational Psychology, 63,1-18.Babin, Barry J. and James S. Boles (1998), "Employee Behavior in A Service Environment: AModel and Test of Potential Differences Between Men and Women," Journal of Marketing, 62 (April1998), 77-91.Baron, Reuben M. and David A. Kenny (1986), "The Moderator-Mediator Variable Distinction inSocial Psychological Research: Conceptual, Strategic, and Statistical Considerations," Journal ofPersonality and Social Psychology, 51 (6), 1173-82.Bitner, Mary Jo (1990), "Evaluating Service Encounters: The Effects of Physical Surroundingsand Employee Responses," Journal of Marketing, 54 (April), 69-82.Boles, James S. and Barry J. Babin (1996), "On the Front Lines: Stress, Conflict, and theCustomer Service Provider," Journal of Business Research, 37 (1996), 41-50.Bowen, David E. and Edward E. Lawler, III (1992), "The Empowerment of Service Workerts:What, Why, How, and When," Sloan Management Review, 33 (3), 31-39.Bowen, David E. and David A. Waldman (1999), "Customer-Driven Employee Performance," inThe Changing Nature of Performance: Implications for Staffing, Motivation, and Development, Daniel R.Ilgen and Elaine D. Pulakos, Eds. San Fransisco: Jossey-Bass Publishers.Brown, Steven P. and Robert A. Peterson (1993), "Antecedents and Consequences of SalespersonJob Satisfaction: Meta-Analysis and Assessment of Causal Effects," Journal of Marketing Research, XXX(February 1993), 63-77.