Index of Paper Presentations for the Parallel Sessions - Academy of ...

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Physical presence of at least satellite branch ensures trust. But more than 79% of branch offices oflife insurance companies are in urban areas. Private players‘ presence in micro insurance sector is negligible. Rural customers do not trust private players as much as they trust LIC of India. This limits theirmaneuverability in rural areas. Agents, who are instrumental in selling in rural areas, feel that the products of insurance companiesare not rural customer need based. In their perception, companies are not evincing interest in ruralareas.This brings out the vast potential market available for the insurance players to tapper. For this purpose, insuranceplayers can increase the awareness level of the insurance products to the rural consumers, evolve products acceptablein the rural market and promote rural agents to ensure trust among the customers. Satellite branches in rural areascan be opened up to promote the insurance concept in rural market. Marketers thus can plan the strategies to enterand establish their presence in rural market that has huge opportunities.References:1. Boston Consultancy Group Report, 2007, ‗The Next Billion Consumers – A Road Map to ExpandingFinancial Inclusion in India‘, p. 16,http://www.cab.org.in/ICTPortal/Lists/Knowledge%20Bank/Attachments/8/The_Next_Billion_Banking_Customers_Nov_07.pdf2. Brugman, Jeb and Prahlad, C.K, 2007, ‗Cocreating Business‘s New Social Impact‘, Harvard BusinessReview, February, P. 4 – 14, http://business.twoday.net/static/foehrenbergkreis/files/20070226HBR_Cocreating.pdf3. Celent report, 2008, ‗Selling Life Insurance in rural India‘, 23rd May, p.1,http://www.celent.com/reports/selling-life-insurance-rural-india4. Chauhan Pooja, 2009, ‗Dissertation on comparative and competitive analysis of private life insurancecompanies in India‘ Dissertation thesis, p.no 25.http://www.scribd.com/doc/28856359/A-Dissertation-on-Comparative-and-Competitive-Analysis-of-Private-Life-Insurance-Companies-in-India-Since-Their-Entry5. Gopinath, K, 2009, ‗Rural and Social sector insurance‘, IRDA Journal, April, 2009, p.176. Jawaharlal, U, 2009, ‗Opportunities unlimited‘ IRDA Journal, March, 2009, p.10
7. Joshi, N.N, 2005, ‗Rural markets- Miles to go in Indian insurance industry to achieve globalcompetitiveness‘ 10 th Conference on insurance FICCI, p.1-14.8. Machiraju Apparao, 2002, ‗Breaking from the past‘, CII 7 th Insurance Summit, 2002, page.29. Mckinsey & Company report,2007, ‗India Life Insurance, 2012- Fortune favors the bold‘, p. 910. Mehrotra, D.K., 2007, Valedictory address at the Indian Merchant Chamber, Mumbai on 19 th Oct,07,Yogakshema,Dec,07, p.1011. Prahalad Pranav, 2009, 'Catalyst for Financial Inclusion- Insurance in the Rural & Social sector', IRDAjournal, April,09 p.20-2112. Rangachary, N, 2006,‘Rural Insurance needs different pricing‘, On-line post dt 23 rd June, 2006, p.1,http://www.thehindubusinessline.in/2006/06/23/stories/2006062301690600.htm13. Ranjan Das & Raveendra, 2008, ‗Strategic choices in Life Insurance business‘, page 5.http://www.etstrategicmarketing.com/Smjan-feb04/art1.html14. Rao, Nagaraja, 2011, ‗Study of Rural Life Insurance Market in India with Special Reference to LifeInsurance‘, Ph.D thesis accepted by JNTUH, Hyderabad, Sp.121-125.15. Sadhak, H, 2009, ‗Life insurance in India, opportunities, challenges and strategic perspective‘, ResponseBooks: New Delhi, p.188.
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Proceedings2012 ACADEMY OFINDIAN MA
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Anna-Lena Ackfeldt and *Neeru Malho
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A few studies have explored audienc
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Referring to Table II, data also re
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Table I.Descriptive statisticsMean
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Developing a Conceptual Framework f
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1. IntroductionLuxury has its origi
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Figure 1: Dimensions that different
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(India and China to spur luxury gro
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(―Premium Brands Luxuriate in Chi
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use of these forms of money for lux
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the latest additions to the brands
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Western individualism (Ramamoorthy,
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watches to satisfy themselves and t
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It may be stated that the different
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―JWT releases first ever study on
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Wiedmann, K. P., Hennings, N. and S
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(Source: TRAI)India is the second l
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suggested that benchmarking of the
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Kapoor 1 reported that business sub
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The parameters for which the respon
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Four factors were extracted, togeth
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DiscussionThe key insights from the
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eturn on marketing investment. Reta
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What is Proximity marketing?Proximi
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Conjoint AnalysisFor identifying di
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Government service/ retail organiza
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Local franchisees too prefer the re
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Adoption of alternate Technologies-
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ooth_campaign.htmlMcGovern, G.J., C
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Smirnova Maria, 0079217505094, smir
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strategy, the less might be importa
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CustomerorientationH1aPlatforminnov
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Morgan, R.E. & Berthon, P. (2008).
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judged. On the other hand, Brand (1
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hairstyles are ‗Afro-centric‘ o
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METHODSubjectsConvenience sampling
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Use of hair extensions a symptom of
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When asked to state their reasons f
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The third most predominant reason f
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Khumalo, N.P., Jessop, S., Gumedze,
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that influence the diffusion of gra
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future studies. Perry (1998) has br
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acquired during times of a bad catc
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innovation. The adopter might be in
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availability to the adopter, (2) la
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affective responses through nonverb
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Researchers acknowledge that advert
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markets as a form of sexual appeal
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constant, sexual illustrations had
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Table 2Categories and Proposed Cate
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construct Definition Examples of PV
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of understanding the type of persua
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Hovland, R., MacMahan, C., Lee, G.,
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Role of Gratitude and Obligation in
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obligation. Therefore, it is impera
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development of long term business r
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fulfilment of their desire for reco
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intentional, it has incurred some c
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This study is intending to use surv
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Cannon, Joseph P., Ravi S. Achrol,
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Martin, C. A. & Bush, A. J. (2000).
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Can we manage the influence of role
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Affective commitment (AC) refers to
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transactional theory,we draw upon t
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RESULTSConsistent with prior resear
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empowerment are perceived to be hig
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Agarwal, Sanjeev and Sridhar N. Ram
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Meyer, John P. and Natalie J. Allen
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TABLE 1CORRELATIONS FOR THE CONSTRU
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&Prof Geoff Bick(E: geoff.bick@gsb.
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and Reinartz, 2006) and sales (Ahea
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The discourse on CRM has made a tre
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These studies demonstrate that impl
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3. Conceptual frameworkThis section
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This approach is fully supported by
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The table below presents the verbat
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given by respondents are given in t
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With regards toinstitutional factor
Page 168 and 169: REFERENCESAhearne, M., Rapp, A., Ma
Page 170 and 171: (5), pp.485-508Gupta, S., Lehmann,
Page 172 and 173: RIA Policy Brief N.1, pp1-4.Scott,
Page 174 and 175: In order to understand individual c
Page 176 and 177: Research DesignResource based view
Page 178 and 179: Frank H.A. and D‘Souza J. (2004),
Page 180 and 181: Yang Q., Mudambi R. and Meyer K.E.
Page 182 and 183: INTRODUCTIONPeople in various parts
Page 184 and 185: More importantly, environmental con
Page 186 and 187: However, a number of studies have i
Page 188 and 189: pro-environmental behaviour.ANTECED
Page 190 and 191: Role of family is particularly rele
Page 192 and 193: was further revealed that though co
Page 194 and 195: This paper provides comprehensive f
Page 196 and 197: Lepisto, L. R. (1974). An Empirical
Page 198 and 199: Zimmer, M., Stafford, T. F., and St
Page 200 and 201: HypothesesCSP and Brand Equity: Ins
Page 202 and 203: Rural Penetration of Life Insurance
Page 204 and 205: life) held by an Indian consumer is
Page 206 and 207: the state of Andhra Pradesh, micro
Page 208 and 209: The data wascollected from the agen
Page 210 and 211: The percentage of ULIP business to
Page 212 and 213: public sector LIC has many satellit
Page 214 and 215: Significance of t-test is less than
Page 216 and 217: Significance of t-test is less than
Page 220 and 221: Examining the association between G
Page 222 and 223: Cross-tab analysis of economic gree
Page 224 and 225: Holbrook, M. B. (1986). Emotion in
Page 226 and 227: Model 2 - Formative Second Order Fa
Page 228 and 229: We used a 2-step structural equatio
Page 230 and 231: Measurement Model Misspecification
Page 232 and 233: DR. RAJNISH JAINAssociate Professor
Page 234 and 235: Modern retailing is aimed at facili
Page 236 and 237: and further reported that mood, inv
Page 238 and 239: strong feelings of pleasures from s
Page 240: Scale Development: Scientific proce
Page 243 and 244: Confirmatory Factor Analysis: Explo
Page 246 and 247: DISCUSSION
Page 248 and 249: Retail customer experience is a ref
Page 250 and 251: Diep, V. and Sweeny, V. (2008), ―
Page 252 and 253: Sandstorm, S., Edvardsson, B., Kris
Page 254 and 255: 2. LITERATURE REVIEW2.1. Competing
Page 256 and 257: customer satisfaction (Bolton 1998,
Page 258 and 259: To account for common method varian
Page 260 and 261: elevant in emerging markets, it als
Page 262 and 263: other distribution systems, who (c)
Page 264 and 265: Deighton 2009) from the marketer to
Page 266 and 267: some of the leading academic resear
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Schultz, D., and Charles Patti (200
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Coping With Service Failure: The mo
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stress. Secondary appraisal relates
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Prior studies have extensively stud
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the disparaging effects of service
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students were recruited from variou
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Main effects of brand reputationRes
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The main objective of this study wa
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customers reason out the potential
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There are several limitations to th
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Smith, A. K., Bolton, R. N., & Wagn
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QuickTime and adecompressorare need
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Brand Communities on Social Network
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The social networking site revoluti
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strategy due to its impact brand tr
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Cova, B., & Pace, S. (2006). Brand
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Spectator-Based Brand Equity and In
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(www.gallup.com) in mid 2009, it wa
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Team-branding, thus, becomes an imp
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students. These items were measured
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Gladden, J.M. and Funk, D.C. (2002)
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Impact of Sensory Branding on Consu
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were selected by the consumers with
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Reaction to Advertisements and Bran
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„service‟ as ―an act or perfo
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proposed attributes that customers
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There are some limitations inherent
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SERQUAL Scale‖, Journal of Retail
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capabilities for stakeholder engage
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arrived at a consensus. Independent
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different levels of government to p
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NGOs and CBOs. In addition, the cor
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the information generated at each l
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A nation‘s capacity embodies the
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―…there is a lot of good work b
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manifested in many forms. Following
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Grindle, M. 1996. Challenging the S
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impacts of message concreteness in
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2004; Lee, Keller, and Sternthal 20
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Second, to examine the manipulation
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The message concreteness manipulati
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instructions) to different kinds of
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Processing: Review and Extensions,
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May, 2012a. Lillian L. Cheng, Cheng
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senses from experiences. It is a ba
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Acceptability and the Type of Infor
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IntroductionRetail banking is an es
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servicescape of retail banks in Sin
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specific aspects of service environ
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commenting in 1970 that ―For bran
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well as NSSM theory leaves signific
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experience inside the servicescape
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Several observational visits were p
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spending your time there. I don‘t
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‗Our bank is located in the centr
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That servicescape can be utilized s
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McGivern, Y. (2006). The Practice o
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