Index of Paper Presentations for the Parallel Sessions - Academy of ...

Cohen, Aaron (1992), "Antecedents of Organizational Commitment Across Occupational Groups:A Meta-Analysis," Journal of Organizational Behavior, 13, 539-58.Conger, Jay A. and Rabindra N. Kanungo (1988), "The Empowerment Process: IntegratingTheory and Practice," Academy of Management Review, 13 (3), 471-82.Goolsby, Jerry R. (1992), "A Theory of Role Stress in Boundary Spanning Positions of MarketingOrganizations," Journal of the Academy of Marketing Science, 20 (2), 155-64.Hart, Peter (1994), "Teacher Quality of Work Life: Integrating Work Experiences, PsychologicalDistress, and Morale," Journal of Occupational and Organizational Psychology, 67, 109-32.Hartline, Michael D. and O.C. Ferrell (1996), "The Management of Customer-ContactEmployees: An Empirical Investigation," Journal of Marketing, 60 (October 1996), 52-70.Heskett, James L., W. Earl Sasser, Jr., and Leonard A. Schlesinger (1997), The Service ProfitChain: How Leading Companies Link Profit and Growth to Loyalty, Satisfaction, and Value. New York:The Free Press.Kahn, Robert L., Donald M. Wolf, Robert P Quinn, and J. Diedrich Snoek (1964), OrganizationalStress: Studies in Role Conflict and Ambiguity. New York: Wiley.Kinicki, Angelo J., K.P. Carson, andG.W. Bohlander (1992), "Relationship Between an Organization's Actual Human Resource Efforts andEmployee Attitudes," Group & Organization Management, 17 (2), 135-53.Koberg, Christine S., Boss R. Wayne., Jason C. Senjem, and Eric A. Goodman (1999),"Antecedents and Outcomes of Empowerment," Group and Organisational Management, 24 (1), 71-91.Koonce, Richard (1998), "How To Prevent Professional Obsolence," Training and Developemnt,52 (2), 17.Lazarus, Richard S. and Susan Folkman (1984), Stress, Appraisal, and Coping. New York:Springer.Mathieu, John E. and Dennis M. Zajac (1990), "A Review and Meta-Analysis of the Antecedents,Correlated and Consequences of Organizational Commitment," Journal of Applied Psychology, 108 (2),171-94.