Ipswitch WhatsUp Gold User Guide - Ipswitch Documentation Server

Ipswitch WhatsUp Gold User Guide
4 Complete the appropriate information for the following fields.
Name. Type a name for the active monitor. This name displays in the Active Monitor
Library.
Description. Type a short description for the monitor. This description displays next
to the monitor in the Active Monitor Library.
Service name. Click the Browse (...) button next to the Service Name text box to open
the Browse for Service dialog, allowing you to locate any server/workstation running
the service.
Restart on failure. Select this option to have the monitor attempt to restart the
service when it enters a down state.
Use in Rescan. Select this option to have the monitor appear in the Active Monitor list
on the Device Properties dialog. WhatsUp Gold adds the monitor type to the device
during a rescan, which is launched using the Rescan button on the Device Properties
dialog, if the protocol or service is active on the device.
Note: WhatsUp Gold uses Windows Management Instrumentation (WMI) to verify the status
of the NT Service Active Monitors you have configured. WhatsUp Gold currently only
supports monitoring on Windows 2000 Service Pack 2 or higher, Windows XP Professional,
and Windows 2003 or higher.
5 Click OK to save changes.
After configuring an active monitor in the Active Monitor Library, add the monitor to devices
(on page 226).
Troubleshooting
Having problems with your WMI monitor returning false negatives?
Adding and editing a Ping Monitor
Configure an active ping monitor for WhatsUp Gold to send an ICMP (ping) command to the
device. This is the default monitor added to all devices during discovery. If the device does
not respond, the monitor is considered down.
To add or edit a ping monitor:
1 Click the Admin tab, then click Monitor Library. The Monitor Library dialog appears.
2 Click the Active tab. The Active Monitor list appears.
3 Click New, then select Ping Monitor from the list to create a new ping monitor. Click
OK.
- or -
Select the ping monitor you want to change from the list of current monitors, and then
click Edit.
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