Ipswitch WhatsUp Gold User Guide - Ipswitch Documentation Server

Ipswitch WhatsUp Gold User Guide
To update an item:
1 In a threshold dashboard report, click a device name. The Alert Center Item Details
dialog appears.
2 In the Update Items area, select how you would like to update the item(s).
Acknowledge. Select to indicate that the issue with the item is known. Alert Center
continues to send any related notifications regarding the item. The item continues to
appear in the dashboard report.
Resolve. Select to indicate that any actions required to address the item are
complete. Notifications regarding the item stop. The item is removed from the
dashboard report.
3 Select the item(s) to which you would like to apply the update. Options include:
Apply to this item. Select this option to update only the currently viewed item.
Apply to any items created at the same time as this item. Select this option to
apply the update to any matching items that were created during the same poll.
Apply to any items older than ____ hours/minutes/days. Select this option to apply
the update to all alerts older than the time you select. This option is useful when one
device fails and impacts numerous other devices, such as when attempting to ping
devices on the other side of a failed router. Selecting to resolve all items that were
added at the same time as the router failure saves the time it would otherwise take to
acknowledge each item individually.
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