Ipswitch WhatsUp Gold User Guide - Ipswitch Documentation Server

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Configuring notifications In This Chapter Using Alert Center and actions .................................................................... 731 Alert Center Percent Variables ..................................................................... 732 Using Alert Center Notification Policy options ...................................... 733 Configuring a notification policy ................................................................ 734 Configuring an Alert Center email notification ..................................... 736 Configuring an Alert Center SMS Direct notification .......................... 738 Configuring an Alert Center SMS Action notification ......................... 740 Configuring email notification message settings ................................. 743 Stopping a running notification policy .................................................... 743 Using the Email Action ................................................................................... 745 Using the SMS Direct Action ......................................................................... 745 Using the SMS Action ...................................................................................... 746 Using Alert Center and actions Alert Center lets you receive alerts for performance monitors, the WhatsUp Gold system, and WhatsUp Gold Flow Monitor plug-in addition to email alerts you can receive for active and passive monitors. The table below shows the system you use to receive alerts of a particular type. Alerts on active monitors Alerts on passive monitors Alerts on performance monitors Alerts on the WhatsUp Gold database Alerts on WhatsUp Gold services Alerts on WhatsUp Gold Flow Monitor Actions Alert Center Alert Center and actions are different systems and have different functions. 731
Ipswitch WhatsUp Gold User Guide While Alert Center displays alerts on the Alerts Home page and in email notifications, there are many different types of tasks you can perform using actions. Actions allow you to restart services, reboot systems, send text messages, and perform many other tasks. Used together, Alert Center and actions help you more thoroughly support and manage your network. For more information on alerting through actions, see Using Actions (on page 271). For more information on alerting through Alert Center, see Using Notification Policies. Alert Center Percent Variables The Email, SMS, and SMS Direct Actions can include four categories of percent variables in Alert Center notification message: Threshold Notification Policy System Use Alert Center percent variables in the Alert Center message body for SMS Direct and SMS action notifications, and in the subject line of Email notifications. Threshold percent variables Name Description %AlertCenter.Threshold.ID The threshold ID listed in the ProActiveAlert table. %AlertCenter.Threshold.Name The threshold name. %AlertCenter.Threshold.Description The threshold description. %AlertCenter.Threshold.PollingInterval The threshold polling interval. %AlertCenter.Threshold.TotalItems The total new new and current items out of threshold. %AlertCenter.Threshold.TotalNewItems The total of newly alerted items. %AlertCenter.Threshold.TotalCurrentItems The total of existing items out of threshold (not including new items). %AlertCenter.Threshold.TotalMonitoredItems The count of items that can be evaluated in the threshold, i.e. there are 22 devices that have a Disk Performance Monitor configured. %AlertCenter.Threshold.TotalAutoResolvedItems The number of items automatically resolved. %AlertCenter.Threshold.NewItemNames The display name of each new item in an alert. %AlertCenter.Threshold.CurrentItemNames The display name of each current item in an alert. 732
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