Ipswitch WhatsUp Gold User Guide - Ipswitch Documentation Server

Ipswitch WhatsUp Gold User Guide
Apply to all items in this threshold. Select this option to update any items that
currently exist for this threshold.
4 After selecting the appropriate update, enter a brief comment in the Update comment
box explaining the actions taken to address the issue.
Note: Comments are optional but recommended for your records.
5 Click OK to save changes.
Note: Items that have been acknowledged display a green check mark next to their name
on Alert Center Home threshold dashboard reports.
A note about notifications
Notifications are affected depending upon how you choose to acknowledge items. There are
two basic scenarios when resolving items:
Single-item threshold
One item exists in a threshold and you acknowledge or resolve that item. The corresponding
notification is also deleted and no more notifications for the item are sent.
Multiple-item threshold
Several items fall out of threshold at the same time and one notification is sent for the group
of items. If you acknowledge or resolve only one item, a corresponding notification persists
for all other unacknowledged and unresolved items.
However, if you select one item from the group, acknowledge or resolve it, and then select
Apply to any items created at the same time as this item, the corresponding notification
stops for all items that were created at the same time as the selected item.
Understanding resolving items - examples
When you mark an out-of-threshold item as resolved, the Alert Center ignores the item until
the sample period does not include the time the item was resolved. This gives you one full
sample period to fix the problem.
Example #1 - Marking an item as resolved without fixing the underlying problem will
cause the item to appear again during the next sampling interval
Threshold: Disk Utilization exceeds 90%
Sample period: 1 day
Polling interval: 1 hour
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