Ipswitch WhatsUp Gold User Guide - Ipswitch Documentation Server

Ipswitch WhatsUp Gold User Guide
Because SQL Express does not benefit from memory improvements (beyond the 1GB
limit), increasing file I/O performance provides a decrease in SQL statement execution
time.
If you are using a non-default SQL configuration, such as SQL Standard installed on
another computer:
Add additional memory.
The single biggest performance improvement available to any database application is
additional memory.
Important: Be sure to consider the memory limitation of the edition of SQL you have
installed as well as any limitations imposed by the operating system.
Reduce resource contention.
If the WhatsUp database is located in a SQL instance shared by other databases, WhatsUp
has to compete with other applications for database resources. Consider moving
WhatsUp Gold's databases to a dedicated SQL instance.
Improve network efficiency.
If SQL is installed on a remote computer, ensure that network traffic between the
WhatsUp application and the SQL Server is optimized. This includes both packet loss and
latency between the WhatsUp computer and the SQL Server.
WhatsUp polling service is down
If you the WhatsUp Health Threshold reports that your WhatsUp polling service is down, you
need to restart the Ipswitch WhatsUp Engine service. This service must be running at all times
so that polling of your network devices and alerting can take place. If this service has stopped
unexpectedly, it may have crashed. To assist Technical Support in locating the source of the
failure, please perform the following task:
1 Open the Windows Event Viewer from Administrative Tools or the Computer
Management console.
2 Locate an Error entry with NMService.exe listed as the Source.
3 Use the Technical Support request form on the WhatsUp Gold web site
(http://www.whatsupgold.com/support/technical-support.aspx)
(http://www.whatsupgold.com/support/technical-support.aspx) to submit the details of
this error, along with the version of Windows installed on the WhatsUp computer,
including any service pack and CPU architecture (32-bit or 64-bit). Please also include
the version of WhatsUp Gold installed. You can find version information on the WhatsUp
Gold About box (on the WhatsUp Gold console at Help > About).
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