Ipswitch WhatsUp Gold User Guide - Ipswitch Documentation Server

Ipswitch WhatsUp Gold User Guide
If SQL is installed on a remote computer, ensure that network traffic between the
WhatsUp application and the SQL Server is optimized. This includes both packet loss and
latency between the WhatsUp computer and the SQL Server.
Note: If you are using IIS as your web server, this counter will not report results.
WhatsUp web service is down
If the WhatsUp Health Threshold reports that the WhatsUp web service is down, you need to
restart the Ipswitch WhatsUp Web Server. This service must be running at all times to allow
access to report data and the WhatsUp web interface. If this service has stopped
unexpectedly, it may have crashed. To assist Technical Support in locating the source of the
failure, please perform the following:
1 Open the Windows Event Viewer from Administrative Tools or the Computer
Management console.
2 Locate an Error entry with NMWebService.exe listed as the Source.
3 Use the Technical Support request form on the WhatsUp Gold web site
(http://www.whatsupgold.com/support/technical-support.aspx) to submit the details of
this error, along with the version of Windows installed on the WhatsUp computer,
including any service pack and CPU architecture (32-bit or 64-bit). Please also include
the version of WhatsUp Gold installed. You can find version information on the WhatsUp
Gold About box (on the WhatsUp Gold console at Help > About).
Note: Even if you are using IIS as your web server, the Ipswitch Web Server$WhatsUp service
should still be started. Be sure to disable the web server via its configuration dialog in
Program Options.
Related Topics
Managing Services using the WhatsUp Services Controller ............. 880
WhatsUp web service HTTP responses exceed threshold
This threshold measures the amount of time elapsed between an incoming HTTP request and
the completion of the request back to the browser. It does not account for any time required
by the browser to render the information returned from the web server. While the largest
factor in response time is the database query itself, there may be other issues which are
negatively impacting performance. To isolate whether a slow response time from the
WhatsUp web interface is because of database latency, follow these steps first:
806