Ipswitch WhatsUp Gold User Guide - Ipswitch Documentation Server

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Troubleshooting and Maintenance In This Chapter Troubleshooting your network ................................................................... 951 Maintaining the Database ............................................................................. 952 Recovering from a "Version Mismatch" error ......................................... 954 Task Tray Application fails on Windows Vista ........................................ 955 Co-located SQL Server and WhatsUp Gold server clocks must be synchronized 956 Connecting to a Remote Desktop .............................................................. 956 WhatsUp Gold engine message .................................................................. 956 Troubleshooting SNMP and WMI connections ...................................... 957 Re-enabling the Telnet protocol handler ................................................ 958 Passive Monitor payload limitation ........................................................... 958 Receiving entries in the SNMP Trap Log .................................................. 959 Recommended SMS modems and troubleshooting tips ................... 959 Uninstalling Ipswitch WhatsUp Gold......................................................... 961 Troubleshooting the WhatsUp Health Threshold ................................ 961 Troubleshooting your network WhatsUp Gold is a tool used to monitor your network. It is up to you to fix the items that WhatsUp Gold brings to light. The following are questions you should think about while troubleshooting problems detected through WhatsUp Gold. Is the entire subnet affected, or a single device? Is the entire device affected, or a service monitor on the device? What type of device is down? Actions to take After you have determined the scope of the network problems, one of the following may help you fix the problem. If it is the entire subnet that appears to be down, you should check your hub, router, or switch. 951
Ipswitch WhatsUp Gold User Guide Begin with checking the physical connections of the device to the network and to the power supply. Check the network cables and power cables. Check wireless network cards and signal strength. Check the Device Health log to see whether a single monitor or the entire device is down. If the device is down, all of the monitors will appear to be down. Using the Ping monitor, verify that the connection between the device and the network is up. If a monitor appears to be down, try restarting the service that the monitor is watching. To restart a service, you must access the device directly; this cannot be done through WhatsUp Gold. Maintaining the Database You can use the WhatsUp database utilities to back up and restore the database and to perform database maintenance and troubleshooting. If you have a WhatsUp Gold Flow Monitor license, you can also back up and restore the Flow Monitor databases via the WhatsUp database utilities. To access the database utilities, open the WhatsUp Gold console, then select Tools > Database Utilities from the main menu. About the database tools The database tools let you manage index fragmentation and purge expired data. 952
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