Ipswitch WhatsUp Gold User Guide - Ipswitch Documentation Server

Ipswitch WhatsUp Gold User Guide
Viewing data
WhatsUp Gold takes several polling cycles to produce meaningful graphs (with a 10 minute
poll interval, this may mean a few hours). After enough data is gathered, several reports
display this data.
By Device. Click the Monitoring tab, click the Interface or Interface Errors & Discards
monitor report, and then select a device.
By Group. Click the Monitoring tab, click the Interface or Interface Errors & Discards
monitor report, and then select a group.
System Wide. Use the Top 10 Dashboard to view the top performers in terms of
bandwidth utilization across your network.
Example: troubleshooting a slow network connection
The real-time reporting provided by performance monitors can provide both the raw data
and the data trend analysis that can help you isolate network problems. For example, we
recently experienced a problem with a network connection between two of our Ipswitch
office sites. This example shows how we used Performance Monitors to troubleshoot the slow
network connection.
Scenario:
A developer working in Augusta, GA on an Atlanta-based project complained of a slow
network connection between the Augusta and Atlanta offices. He stated it took 40 minutes to
check in files to the source library over the T1 connection.
The Atlanta office network administrator reacted by completing the following steps:
1 On the WhatsUp Gold web interface, he accessed the Monitoring tab to select the Ping
Response Time report.
2 From the Ping Response Time report, he checked the connection from the Atlanta
WhatsUp Gold application to the Augusta primary server. The report showed an
increased response time beginning at 11:45 a.m.
This connection was previously configured with the appropriate Performance Monitors and
had accumulated data for several weeks. This data enabled the administrator to accurately
narrow down the possible cause of the problem to the primary server connection. He was
then able to troubleshoot that specific connection and take steps to fix the slowness issue.
To set up this type of monitor for a connection, configure the Ping Latency and Availability
monitor on a device located on the other end of the connection. For more information, see
Learning about network monitors (on page 641).
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