Ipswitch WhatsUp Gold User Guide - Ipswitch Documentation Server

Ipswitch WhatsUp Gold User Guide
Troubleshooting the WhatsUp Health Threshold
If you are encountering errors in the Alert Center Log after configuring and running the
WhatsUp Health Threshold's service checks, there are several steps you can take to
troubleshoot the occurrence of these errors.
First, from a CMD window, run the following commands:
Windows XP and later
wmiadap/clearadap
wmiadap/resyncperf
Windows 2000
winmgmt/clearadap
winmgmt/resyncperf
Note: These commands may take some time to execute.
If after running these commands the errors persists, run the Microsoft WMI Diagnosis Utility,
found on Microsoft's web site:
http://www.microsoft.com/downloads/details.aspx?familyid=d7ba3cd6-18d1-4d05-b11e-
4c64192ae97d&displaylang=en
Terminal Services
Additionally, you may encounter problems with your service-level threshold checks if you are
using Microsoft Terminal Services (Remote Desktop Services) to run the WhatsUp Gold web
server. If more than one person is logged in to Terminal Services at a time, the following
WhatsUp Health Threshold service checks/performance counters may fail:
WhatsUp polling service SQL query check
WhatsUp web service HTTP response check
WhatsUp web service SQL query check
You may experience a high volume of errors logged to the Alert Center Log from these
service checks until the number of Terminal Service users drops to one or none.
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