Optivity Telephony Manager: System Administration - BT Business

Common services 159
OTM Directory Services
The OTM Directory Services enables you to input end user data through the OTM
applications, such as Station Administration and Telecom Billing System, directly into
the customer’s server. OTM Directory contains employee and organization details, with
a number of fields that are common to both Directory and Station Administration.
There is one OTM Directory database and one Station database per system. The OTM
Server supports multiple systems.
OTM Directory provides a number of tools to configure your company structure and
create an employee database:
an Organization Hierarchy editor to define your business organization
an Employee Editor to manage user data
an External Party editor to configure external party records
a Roles/Project editor to create role and project groups within the organization
synchronization utilities to update Station Administration with all the changes made
to Directory data
The data is scheduled for synchronization from the Utilities menu in the Navigator
window. See “LDAP synchronization” on page 310.
Organizational Hierarchy Editor
The Organizational Hierarchy Editor allows you to create and edit the structure of your
company. You build an organization tree representing the different organization nodes
in your corporation, such as divisions, departments, projects, and project teams. You can
place each organization node at its level in the hierarchy. After defining an organization
node in the structure, you can assign employees to the node using the Org. Path field in
the Employee Editor.
Access the Organizational Hierarchy Editor
To access the Organizational Hierarchy Editor, in the Station Administration window
select View > Organizational Hierarchy.
The Organizational Hierarchy window is where you define the structure of your
organization (Figure 50). The left side of the window shows the organization hierarchy
tree. The right side of the window is the Employee Selector, providing a list of
employees related to the selected organization node.
Optivity Telephony Manager System Administration