Optivity Telephony Manager: System Administration - BT Business

176 Common services
For additional information on OTM Directory Services, refer to “OTM Directory
Services” on page 159.
LDAP synchronization
The Station Administration Display Name database is kept in sync with changes in the
corresponding Corporate LDAP Server. OTM Directory also synchronizes directly with
the LDAP Server.
The LDAP synchronization process runs in the background of the OTM server at a
scheduled time. It synchronizes employee data between the OTM Directory and the
optional LDAP server. The updates may occur in either direction depending on the
mapping defined by the administrator.
For more information on LDAP synchronization, see “LDAP synchronization” on
page 310.
With regards to a person’s first and last names, OTM should receive the formal first
name and last name of an individual from the organization’s LDAP server.
If there is no LDAP server in an organization, OTM performs the function of being the
master repository for employee name data. The first and last name stored in the
Employee Editor are the official first and last name for the individual (for example,
“Timothy Smith”). The CPND application determines how the individual’s name
appears on a telephone display (for example, “Tim Smith”).
The Corporate Directory feature for the M3900 series and IP Phones uses the first and
last names in the Employee Editor, not the name that appears in CPND.
When name changes are made directly on the PBX and then synchronized with OTM,
the name that is stored on the PBX is loaded into the CPND database. The Link to
Directory check box is cleared since the information is not able to flow backwards into
the OTM application. The OTM Directory is still the source for the official name,
whether this is driven by synchronization with an LDAP server or through direct entry
into the Employee Editor.
553-3001-330 Standard 3.00 August 2005