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Optivity Telephony Manager: System Administration - BT Business

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Alarm management 575<br />

Marking an alarm as cleared<br />

After you fix a problem, you typically mark the associated alarm as cleared. The term<br />

Mark as Cleared is used because clearing an alarm only indicates that the problem has<br />

been fixed—it does not actually fix the problem.<br />

Procedure 111<br />

Marking an alarm as cleared<br />

1 Select the desired alarm(s) in one of the following ways:<br />

Click to select a single alarm.<br />

[Shift]+click to select a range of alarms.<br />

[Ctrl]+click to select multiple alarms.<br />

Select Edit > Select All to select all alarms.<br />

You can usually save time by displaying the type of alarm of interest using the Filter<br />

bar before selecting individual alarms.<br />

2 Change the status to mark as cleared in one of the following ways:<br />

Select Maintenance > Mark as Cleared.<br />

Right-click and select Mark as Cleared from the shortcut menu.<br />

Acknowledgment and clearing of alarms is optional. You can clear alarms without<br />

first acknowledging them. If you do not clear alarms, the oldest alarms are deleted<br />

by the system when it reaches the maximum number of alarms.<br />

End of Procedure<br />

Nortel recommends that you clear alarms as you fix problems so that the Events Monitor<br />

window accurately reflects the state of the system. Events with a status of Info cannot<br />

be acknowledged or marked as cleared. Alarms that have been marked as cleared cannot<br />

be acknowledged.<br />

When you clear an alarm, the following happens:<br />

The Alarm Status field for all selected alarms is updated in the <strong>System</strong> Event File<br />

with “Marked as Cleared.”<br />

The counts in the Alarm banner dialog box are adjusted appropriately for all users.<br />

<strong>Optivity</strong> <strong>Telephony</strong> <strong>Manager</strong> <strong>System</strong> <strong>Administration</strong>

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