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Optivity Telephony Manager: System Administration - BT Business

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708 ESN Analysis and Reporting Tool<br />

Using ESN ART<br />

Editing ESN data<br />

Procedure 134<br />

Editing ESN data for a customer<br />

1 Double-click the customer’s folder. If ESN data has been defined for that customer,<br />

a list of ESN object manager icons appears in the tree under the customer. An object<br />

manager is a window that contains a list of instances of the particular ESN object (for<br />

example, a list of DMI numbers and their attributes).<br />

2 Double-click an ESN object manager icon to view and manage the associated ESN<br />

data.<br />

If a customer does not have any ESN data defined on the OTM PC, then the customer<br />

folder expands to show the ESN Setup Wizard. This wizard helps you to create the ESN<br />

data for the customer. See “ESN Setup Wizard” on page 727.<br />

Working with ESN object managers<br />

The ESN data is made up of many types of objects, such as Route List Indexes (RLI),<br />

Digit Manipulation Indexes (DMI), and Location Codes. In a typical ESN installation,<br />

most types of objects have many instances (for example, there are several instances of<br />

DMI numbers for the DMI object).<br />

ESN ART uses object managers to assist you in viewing and managing all ESN objects.<br />

For example, double-click the DMI icon to open the DMI object manager. The DMI<br />

object manager provides a list of each DMI number defined for the customer and the<br />

values of the various DMI attributes (Figure 323).<br />

553-3001-330 Standard 3.00 August 2005

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