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Optivity Telephony Manager: System Administration - BT Business

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456 Station <strong>Administration</strong><br />

To prevent this occurrence, the Log Window automatically minimizes itself. The icon is<br />

labeled “Log Window:” and contains the current site and system names. You should<br />

wait momentarily and restore the Log Window to check the progress of the retrieval.<br />

The Log Window remains on the screen longer if you resize it to contain fewer lines.<br />

The amount of window resizing and moving during data retrieval should be limited,<br />

since these activities prevent the retrieval activity from processing incoming characters.<br />

If the capacity of the communications buffer is exceeded during the retrieval, necessary<br />

data is being lost. The OTM software appears a message and terminates if the buffer is<br />

exceeded. In this case, stations are not added to the OTM PC database. The message is<br />

printed to the log file, warning that the data has been lost.<br />

Repeat the retrieval to add the new data. It is possible to retrieve a portion of the stations<br />

on the system by choosing Synchronize > Retrieve > Specify.<br />

The Communications task<br />

Synchronization is a task that ensures that the OTM database reflects the data on the<br />

system. The task can be achieved in two ways:<br />

Retrieve the system’s data to the OTM database (download).<br />

Transmit OTM data to the system (upload).<br />

Nortel recommends that you turn off all TTY messages (including bug messages) during<br />

download or upload.<br />

Note: The speed of transmitting or retrieving is affected by the size of the Station<br />

application window. Minimize the Station window to maximize transmission of data.<br />

Whenever you require access to a system that is defined as a system for OTM, use the<br />

Synchronize menu of the OTM module you are currently using (Station <strong>Administration</strong>,<br />

CPND, or List <strong>Manager</strong>). You can use this menu to schedule upload or download of<br />

selected data, or you can define criteria to download or upload specific data. Whenever<br />

you modify the OTM database, you are prompted to set up a transmit task to upload the<br />

new or modified data to the system.<br />

Parsing retrieved data<br />

The connection to the system is only required during the retrieval stage. If you are<br />

connected to the system through a modem, OTM disconnects the modem immediately<br />

after the retrieval and before the parse. The parsing takes place on the PC only. If you<br />

553-3001-330 Standard 3.00 August 2005

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