Optivity Telephony Manager: System Administration - BT Business

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2 Copyright © 2005 Nortel Networks Limited All rights reserved. The information in this document is subject to change without notice. The statements, configurations, technical data, and recommendations in this document are believed to be accurate and reliable, but are presented without express or implied warranty. Users must take full responsibility for their applications of any products specified in this document. The information in this document is proprietary to Nortel Networks Inc. The software described in this document is furnished under a license agreement and may be used only in accordance with the terms of that license. The software license agreement is included in this document. Nortel Networks, the Nortel Networks logo, the Globemark, Unified Networks, SL-1, Meridian 1, Nortel Networks Communication Server, and Optivity are trademarks of Nortel Networks. Microsoft, MS, MS-DOS, Windows, and Windows NT are registered trademarks of Microsoft Corporation. Adobe and Acrobat Reader are trademarks of Adobe Systems Incorporated. Regular expression library, Author: Henry Spencer, Copyright (c) 1986, 1993, 1995 by University of Toronto. CToolbarEx - a flat toolbar, Copyright (C) 1997,'98 by Joerg Koenig FooWare Java FTP client. Covered by GNU General Public License. SNMP Construction Kit (SCK) : Copyright (C) 1998 Yves Soun. Covered by GNU General Public License. The asterisk after a name denotes a trademarked item. Restricted rights legend Use, duplication, or disclosure by the United States Government is subject to restrictions as set forth in subparagraph (c)(1)(ii) of the Rights in Technical Data and Computer Software clause at DFARS 252.227-7013. Notwithstanding any other license agreement that may pertain to, or accompany the delivery of, this computer software, the rights of the United States Government regarding its use, reproduction, and disclosure are as set forth in the Commercial Computer Software-Restricted Rights clause at FAR 52.227-19. Statement of conditions In the interest of improving internal design, operational function, and/or reliability, Nortel Networks Inc. reserves the right to make changes to the products described in this document without notice. Nortel Networks Inc. does not assume any liability that may occur due to the use or application of the product(s) or circuit layout(s) described herein. Portions of the code in this software product may be Copyright © 1988, Regents of the University of California. All rights reserved. Redistribution and use in source and binary forms of such portions are permitted, provided that the above copyright notice and this paragraph are duplicated in all such forms and that any documentation, advertising materials, and other materials related to such distribution and use acknowledge that such portions of the software were developed by the University of California, Berkeley. The name of the University may not be used to endorse or promote products derived from such portions of the software without specific prior written permission. SUCH PORTIONS OF THE SOFTWARE ARE PROVIDED “AS IS” AND WITHOUT ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. This product includes the following software: The Purdue Compiler Construction Tool Set, written by Russell Quong June 30, 1995. Adapted by Terence Parr to ANTLR stuff. Parr Research Corporation with Purdue University and AHPCRC, University of Minnesota, 1989-1995. 553-3001-330 Standard 3.00 August 2005
SNMP Development Kit,written by James R. Davin, Advanced Network Architecture group, M.I.T Laboratory for Computer Science 45 Technology Square Cambridge, MA 02139 Copyright 1988, 1989 Massachusetts Institute of Technology. Permission to use, copy, modify, and distribute this software for any purpose and without fee is hereby granted, provided that this copyright and permission notice appear on all copies and supporting documentation, the name of M.I.T. not be used in advertising or publicity pertaining to distribution of the program without specific prior permission, and notice be given in supporting documentation that copying and distribution is by permission of M.I.T. M.I.T. makes no representations about the suitability of this software for any purpose. It is provided "as is" without express or implied warranty. SAX Parser for XML from Apache, Version 1.1 for SAX (Simple API for XML). Copyright (c) 1999-2000 The Apache Software Foundation (http://www.apache.org/). All rights reserved. W3C DOM implementation for Java: Copyright 2000 World Wide Web Consortium, (Massachusetts Institute of Technology, Institut National de Recherche en Informatique et en Automatique, Keio University). All Rights Reserved. http://www.w3.org/Consortium/Legal/ Cryptix MD5 (RFC 1321) and SHA-1 (NIST FIPS 180-1) message digest algorithms: Copyright (c) 1997 Systemics Ltd on behalf of the Cryptix Development Team. In addition, the program and information contained herein are licensed only pursuant to a license agreement that contains restrictions on use and disclosure (that may incorporate by reference certain limitations and notices imposed by third parties). Optivity Telephony Manager: System Administration 3
Page 1: Title page 553-3001-330 August 2005
Page 5 and 6: own data and information and for ma
Page 7 and 8: Revision history August 2005 Septem
Page 9 and 10: Contents Revision history . . . . .
Page 11 and 12: Backup and Restore . . . . . . . .
Page 13 and 14: Maintenance applications . . . . .
Page 15 and 16: TBSWEB . . . . . . . . . . . . . .
Page 17 and 18: Figures Figure 1 OTM alarm manageme
Page 19 and 20: Figure 34 Add Media Gateways dialog
Page 21 and 22: Figure 68 Scheduling window . . . .
Page 23 and 24: Figure 102 Write to File dialog box
Page 25 and 26: Figure 136 Restore Warning (Single
Page 27 and 28: Figure 170 Key Assignments dialog b
Page 29 and 30: Figure 204 Synchronization dialog b
Page 31 and 32: Figure 238 Example blank report for
Page 33 and 34: Figure 272 VMB fields . . . . . . .
Page 35 and 36: Figure 306 PE Shelves window . . .
Page 37 and 38: Figure 340 OTM Status page . . . .
Page 39 and 40: Figure 374 Maintenance Pages Find T
Page 41 and 42: Figure 408 Telephone Troubleshootin
Page 43 and 44: Figure 442 Language Selection . . .
Page 45 and 46: Tables Table 1 Meridian 1 systems t
Page 47 and 48: Table 34 Alarm Banner dialog box it
Page 49 and 50: Comparing Windows and Web Navigator
Page 51 and 52: Section 1 Introduction Contents Abo
Page 53 and 54:
About this document Subject Applica
Page 55 and 56:
About this document 55 Installing O
Page 57 and 58:
About this document 57 Text convent
Page 59 and 60:
About this document 59 Meridian 1 I
Page 61 and 62:
About this document 61 Online CD-RO
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About OTM A single point of managem
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About OTM 65 Alarm Banner Events Sy
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About OTM 67 CAUTION — Service In
Page 69 and 70:
About OTM 69 List of telephone exte
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About OTM 71 Alarm management compo
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About OTM 73 Traffic analysis See t
Page 75 and 76:
Section 2 Windows Navigator Content
Page 77 and 78:
Using Windows Navigator Logging on
Page 79 and 80:
Using Windows Navigator 79 Windows
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Using Windows Navigator 81 Table 3
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Using Windows Navigator 83 Table 3
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Using Windows Navigator 85 Navigato
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Using Windows Navigator 87 Site fol
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Using Windows Navigator 89 Zone Fol
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Using Windows Navigator 91 Figure 9
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Common services Migrating User Temp
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Common services 95 When you add a n
Page 97 and 98:
Common services 97 Configuring site
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Common services 99 Adding a site Yo
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Common services 101 — Ethernet co
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Common services 103 AML AVAIL: 10 U
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Common services 105 TTYLOG 0 BANR Y
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Common services 107 Adding a system
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Common services 109 Figure 15 Syste
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Common services 111 Update System D
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Page 115 and 116:
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Common services 117 password, you m
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Common services 119 b. Choose one t
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Common services 121 Customer inform
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Common services 123 Figure 26 Custo
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Common services 125 CS 1000M Large
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Common services 127 Small Systems C
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Common services 129 Adding a Surviv
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Common services 131 i. In the Syste
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Common services 133 18 For a Small
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Common services 135 Survivable Medi
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Common services 137 Procedure 6 1 S
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Common services 139 Deleting an MG
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Common services 141 9 Click OK to c
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Page 145 and 146:
Common services 145 Changing system
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Common services 147 Maintenance tas
Page 149 and 150:
Common services 149 Currency inform
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Common services 151 Procedure 14 De
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Common services 153 View the CLI st
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Common services 155 CLI Log File di
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Common services 157 Communication B
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Common services 159 OTM Directory S
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Common services 161 To delete a lev
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Common services 163 The Employee Se
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Common services 165 from OTM Direct
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Common services 167 Figure 53 Enity
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Common services 169 f. Click one of
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Common services 171 Figure 55 Emplo
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Common services 173 16 Click Apply.
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Common services 175 Figure 57 Exces
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Common services 177 External partie
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Common services 179 If this box is
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Common services 181 Synchronization
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Common services 183 Corporate Direc
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Common services 185 Working with th
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Common services 187 Table 12 Help m
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Common services 189 of the Corporat
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Common services 191 Figure 66 Gener
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Common services 193 View report pro
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Common services 195 Directory Membe
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Common services 197 Figure 70 Data
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Common services 199 Controls in the
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Common services 201 — LOC - Locat
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Common services 203 Table 15 Suppor
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Common services 205 Table 15 Suppor
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Common services 207 Procedure 29 Co
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Common services 209 Figure 75 Uploa
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Common services 211 11 Determine wh
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Common services 213 Figure 77 Event
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Common services 215 Trap Destinatio
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Common services 219 10 Enter: ether
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Common services 221 OTM System Term
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Common services 223 Figure 80 Curre
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Common services 225 Using the I/O N
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Common services 227 VT220 — LD 40
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Common services 229 Figure 84 VT220
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Common services 231 View menu The f
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Common services 233 Selection of an
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Common services 235 System Monitor
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Common services 239 CPU%: The perce
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Common services 241 View the perfor
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Common services 243 Data Buffering
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Common services 245 Procedure 36 En
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Common services 247 To start a new
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Common services 249 7 Select the Co
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Common services 251 Small systems c
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Common services 253 View session da
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Common services 255 Getting CDR fil
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Common services 257 The DBA applica
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Common services 259 Define the Rule
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Common services 261 Configured Acti
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Common services 263 Figure 101 SNMP
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Common services 265 Procedure 44 Co
Page 267 and 268:
Common services 267 The Event field
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Utilities Scheduler This section co
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Utilities 271 Figure 108 Scheduler
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Utilities 273 Import and Export Imp
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Utilities 275 Selecting import conf
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Utilities 277 Table 19 Import updat
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Utilities 279 This includes such in
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Utilities 281 5 Export Profile Form
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Utilities 283 Database Compact and
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Utilities 285 Media, files, and dat
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Utilities 287 Disaster Recovery An
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Utilities 289 2 Select one of the f
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Utilities 291 d. For Full OTM , the
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Utilities 293 Figure 116 Backup Inf
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Utilities 295 Figure 118 Backing up
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Utilities 297 Figure 121 OTM Restor
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Utilities 299 Figure 124 List of av
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Utilities 301 Do not check if you a
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Utilities 303 a. For all sites, all
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Utilities 305 6 Complete one of the
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Utilities 307 Figure 137 Restoring
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Utilities 309 Figure 139 OTM Restor
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Utilities 311 Setting up LDAP synch
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Utilities 313 Note: Typically, the
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Utilities 315 9 Select the associat
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Utilities 317 14 Click Set Schedule
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Utilities 319 Figure 144 LDAP Synch
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Utilities 321 Table 22 provides the
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Utilities 323 Table 22 LDAP recomme
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Utilities 325 Table 23 Sources for
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Utilities 327 Figure 146 Import - T
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Utilities 329 Figure 148 Corporate
Page 331 and 332:
Utilities 331 LDAP troubleshooting
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Utilities 333 Table 25 LDAP frequen
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Utilities 335 Client utility Table
Page 337 and 338:
Utilities 337 3 Edit the host name
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Utilities 339 viewing or reviewing,
Page 341 and 342:
Station Administration The Station
Page 343 and 344:
Station Administration 343 When you
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Station Administration 345 Menus an
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Station Administration 347 Audit Sy
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Station Administration 349 Sorting
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Station Administration 351 Station
Page 353 and 354:
Station Administration 353 Managing
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Station Administration 355 Template
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Station Administration 357 Figure 1
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Station Administration 359 Display
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Station Administration 361 Deleting
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Station Administration 363 restored
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Station Administration 365 Updating
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Page 369 and 370:
Station Administration 369 Key base
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Station Administration 371 Director
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Station Administration 373 Create n
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Station Administration 375 Key Assi
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Station Administration 377 To updat
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Station Administration 379 data lis
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Station Administration 381 1250 (12
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Station Administration 385 The Key
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Station Administration 387 Designat
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Station Administration 391 Setting
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Station Administration 393 however,
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Station Administration 395 While pa
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Station Administration 397 Changing
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Station Administration 399 CPND dat
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Station Administration 401 Accessin
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Page 405 and 406:
Station Administration 405 Summary
Page 407 and 408:
Station Administration 407 Your req
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Station Administration 409 List Man
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Page 413 and 414:
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Station Administration 415 Work wit
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Station Administration 417 Create a
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Station Administration 421 4 Click
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Station Administration 423 4 Click
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Station Administration 425 Work wit
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Page 429 and 430:
Station Administration 429 Remove s
Page 431 and 432:
Station Administration 431 Associat
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Station Administration 433 Set glob
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Station Administration 435 Communic
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Station Administration 437 Voice Ma
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Station Administration 439 Keep Mes
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Station Administration 441 Example
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Station Administration 443 4 Choose
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Page 447 and 448:
Station Administration 447 To selec
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Page 451 and 452:
Station Administration 451 You can
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Station Administration 453 change a
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Page 457 and 458:
Station Administration 457 Multi-Te
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Page 461 and 462:
Station Administration 461 Customer
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Station Administration 463 Specifyi
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Station Administration 465 CPND Nam
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Station Administration 467 Synchron
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Page 471 and 472:
Station Administration 471 Reconcil
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Page 475 and 476:
Station Administration 475 Click OK
Page 477 and 478:
Page 479 and 480:
Station Administration 479 Data fie
Page 481 and 482:
Station Administration 481 Table 29
Page 483 and 484:
Station Administration 483 Features
Page 485 and 486:
Station Administration 485 Limitati
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Station Administration 487 Table 33
Page 489 and 490:
Page 491 and 492:
Page 493 and 494:
Station Administration 493 6 From t
Page 495 and 496:
Station Administration 495 Generati
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Station Administration 497 File men
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Station Administration 499 Telephon
Page 501 and 502:
Station Administration 501 Print re
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Station Administration 503 OTM file
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Page 507 and 508:
Station Administration 507 Click Ca
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Station Administration 509 Form con
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Station Administration 511 Edit men
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Page 515 and 516:
Station Administration 515 The curr
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Page 519 and 520:
Station Administration 519 Edit fie
Page 521 and 522:
Station Administration 521 Currency
Page 523 and 524:
Station Administration 523 Characte
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Page 527 and 528:
Station Administration 527 printed.
Page 529 and 530:
Page 531 and 532:
Station Administration 531 function
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Station Administration 533 To modif
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Station Administration 535 To adjus
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Station Administration 537 Modifyin
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Page 541 and 542:
Station Administration 541 Filters
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Page 547 and 548:
Page 549 and 550:
Page 551 and 552:
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Station Administration 553 DN field
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Station Administration 555 CPND The
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Station Administration 557 MCR SCN
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Station Administration 559 4 From t
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Page 563 and 564:
Alarm management Alarm management c
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Alarm management 565 Figure 277 Sit
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Alarm management 567 Optivity NMS I
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Alarm management 569 3 Enter System
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Alarm management 571 Opening the Ev
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Alarm management 573 Event list The
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Alarm management 575 Marking an ala
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Alarm management 577 Figure 282 A p
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Alarm management 579 Figure 284 Eve
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Alarm management 581 where n is the
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Alarm management 583 OTM alarm noti
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Alarm management 585 Opening the Al
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Alarm management 587 Installing Ala
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Alarm management 589 8 Save the fil
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Alarm management 591 Code" "Text" E
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Alarm management 593 Events process
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Alarm management 595 Defining devic
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Alarm management 597 string more_st
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Alarm management 599 You may add de
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Alarm management 601 Example: count
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Alarm management 603 Example: . . c
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Alarm management 605 The when const
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Alarm management 607 } } } } } } }
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Alarm management 609 Example: // (n
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Alarm management 611 local user acc
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Alarm management 613 For Optivity N
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Alarm management 615 The script ide
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Alarm management 617 While rules ma
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Alarm management 619 Multiple scrip
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Alarm management 621 } }}}}}}} } ru
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Alarm management 623 // Assign $Nam
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Alarm management 625 Figure 290 Ala
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Alarm management 627 Figure 292 Mai
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Alarm management 629 Figure 293 E-M
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Alarm management 631 action should
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Alarm management 633 Generating the
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Alarm management 635 The script sav
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Maintenance applications Help This
Page 639 and 640:
Maintenance applications 639 Figure
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Maintenance applications 641 For He
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Maintenance applications 643 Menu c
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Maintenance applications 645 Using
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Maintenance applications 647 Core C
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Maintenance applications 649 Suppor
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Maintenance applications 651 I/O Po
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Maintenance applications 653 Table
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Maintenance applications 657 Networ
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Maintenance applications 663 PE Uni
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Maintenance applications 669 Table
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Maintenance applications 671 Launch
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Maintenance applications 673 Select
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Inventory Reporting The OTM Invento
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Inventory Reporting 677 Figure 313
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Inventory Reporting 681 Table 58 Se
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Inventory Reporting 683 Download an
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Page 687 and 688:
Traffic Analysis Traffic Analysis c
Page 689 and 690:
Traffic Analysis 689 (1) Traffic Da
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Traffic Analysis 691 Daily: Data Co
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Traffic Analysis 693 Run OTM and op
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Traffic Analysis 695 4 Click Traffi
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Traffic Analysis 697 7 In the Optio
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Traffic Analysis 699 Trunks Custome
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Traffic Analysis 701 System Thresho
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Traffic Analysis 703 Trunk Attendan
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ESN Analysis and Reporting Tool Int
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ESN Analysis and Reporting Tool 707
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Section 3 Web Navigator Contents 74
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Using Web Navigator Overview Two ca
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Using Web Navigator 747 Equipment O
Page 749 and 750:
Using Web Navigator 749 In the Site
Page 751 and 752:
Using Web Navigator 751 Web DECT Ap
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Using Web Navigator 753 Figure 343
Page 755 and 756:
Using Web Navigator 755 Resize a co
Page 757 and 758:
Status bar Virtual System Terminal
Page 759 and 760:
Page 761 and 762:
Using Web Navigator 761 View Menu H
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Figure 359 Core CPU Maintenance tes
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Using Web Navigator 775 The I/O Por
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Using Web Navigator 777 The Device
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Using Web Navigator 787 PE Cards pa
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Using Web Navigator 789 Find Teleph
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Page 793 and 794:
Page 795 and 796:
Figure 379 PE unit data after apply
Page 797 and 798:
Web Station 797 Web Station Telepho
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Web Station 799 Figure 381 Find Tel
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Web Station 801 Telephone General p
Page 803 and 804:
Web Station 803 Figure 384 Confirm
Page 805 and 806:
Web Station 805 Figure 386 shows th
Page 807 and 808:
Web Station 807 If you change the N
Page 809 and 810:
Web Station 809 Figure 390 Select M
Page 811 and 812:
Web Station 811 Figure 392 Changed
Page 813 and 814:
Web Station 813 Figure 394 Key Chan
Page 815 and 816:
Web Station 815 Figure 397 CFW key
Page 817 and 818:
Web Station 817 4 Click Confirm. A
Page 819 and 820:
Web Station 819 To search by DN, en
Page 821 and 822:
Web Station 821 Telephone Features
Page 823 and 824:
Web Station 823 Telephone Details p
Page 825 and 826:
Web Station 825 Telephone Troublesh
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Figure 410 Station Validation Resul
Page 829 and 830:
Web Station 829 If the telephone is
Page 831 and 832:
Web Station 831 Directory Update Fi
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Web Station 833 Figure 419 Director
Page 835 and 836:
9 Click Submit to make the change.
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Web Station 837 Procedure 168 Chang
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Web Station 839 Sync Logs Site-Syst
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Web Station 841 Figure 424 Sync Log
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Web Administration 843 Web Administ
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Web Administration 845 Figure 427 S
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Web Administration 847 Figure 429 S
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Web Administration 849 Figure 430 C
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Web Administration 851 Figure 432 V
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Web Administration 853 Figure 434 O
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Web Administration 855 Figure 435 U
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Web Administration 857 Procedure 17
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Page 861 and 862:
Page 863 and 864:
Web Administration 863 Details tab
Page 865 and 866:
Web Administration 865 Language Sel
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Web Desktop Services OTM Web Deskto
Page 869 and 870:
Web Desktop Services 869 Figure 443
Page 871 and 872:
Web Desktop Services 871 Address fi
Page 873 and 874:
Web Desktop Services 873 Billing Re
Page 875 and 876:
Appendix A: Script file summary Thi
Page 877 and 878:
Appendix A: Script file summary 877
Page 879 and 880:
Appendix A: Script file summary 879
Page 881 and 882:
Appendix B: Control files included
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Appendix C: Comparison of OTM Windo
Page 957 and 958:
Appendix C: Comparison of OTM Windo
Page 959 and 960:
Index A access telephones, 857 Web
Page 961 and 962:
Desktop Services, Web, 867 EndUser
Page 963 and 964:
assign a Pilot DN, 429 remove featu
Page 965 and 966:
scripting, 594 comments, 617 condit
Page 967 and 968:
upload CPND data, 468 User Authenti
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Optivity Telephony Manager: System Administration - BT Business

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