Optivity Telephony Manager: System Administration - BT Business

Station Administration 395
While parsing the telephone information, OTM will search from Key 0 onwards to
locate the first multiple appearance DN with MARP set to yes. This is the MARP DN.
The CPND name associated with this DN is used to search the Employee Editor
database for the first employee with a matching Display Name attribute, and the
telephone is assigned to this employee. If no match is found, OTM next searches for a
matching First Name and Last Name, and the telephone is assigned to this employee. If
there is still no match found, OTM will create a new employee record and assign the
telephone to this employee. When the new employee is created, the CPND name
information is also entered into the Display Name attribute and in the First Name and
Last Name fields in the Employee Editor.
If the telephone does not have any MARP DNs, the CPND name information for the
Primary DN (Key 0) will be used to determine the owner of the telephone.
If the telephone does not have MARP DNs or a Primary DN, the telephone will not be
assigned to any employee.
For ACD telephones, OTM does not use the CPND name associated with the ACD DN
to form employee names in the Employee Editor. OTM will ignore the ACD DN and use
the next MARP DN on the telephone.
Adding new CPND names
When you add a new telephone with a CPND name by using the overlays and then
synchronizing with OTM, the telephone is added to Station Administration. The name
is added to the CPND application and may also be added to the Employee Editor in both
the Employee Name and Display Name fields.
You can directly add the CPND name for a DN using the CPND application. If the DN
is associated with an employee in the Employee Editor, and there is no Display Name
attribute for the employee, you can type the name into the First Name and Last Name
Fields in the CPND Name dialog box and select the Link To Directory check box. This
will automatically populate the First Name and Last Name attributes in the Employee
Editor with the CPND name once you click OK in the CPND Name dialog box.
Retrieving CPND names from the PBX
Changing a CPND from within the PBX never changes the display name. If CPND is
changed using the overlays, then:
If the changed CPND is linked to the directory in OTM the link is broken when OTM
retrieves the changed CPND,
or
Optivity Telephony Manager System Administration