14.12.2012 Views

Optivity Telephony Manager: System Administration - BT Business

Optivity Telephony Manager: System Administration - BT Business

Optivity Telephony Manager: System Administration - BT Business

SHOW MORE
SHOW LESS

You also want an ePaper? Increase the reach of your titles

YUMPU automatically turns print PDFs into web optimized ePapers that Google loves.

Station <strong>Administration</strong> 395<br />

While parsing the telephone information, OTM will search from Key 0 onwards to<br />

locate the first multiple appearance DN with MARP set to yes. This is the MARP DN.<br />

The CPND name associated with this DN is used to search the Employee Editor<br />

database for the first employee with a matching Display Name attribute, and the<br />

telephone is assigned to this employee. If no match is found, OTM next searches for a<br />

matching First Name and Last Name, and the telephone is assigned to this employee. If<br />

there is still no match found, OTM will create a new employee record and assign the<br />

telephone to this employee. When the new employee is created, the CPND name<br />

information is also entered into the Display Name attribute and in the First Name and<br />

Last Name fields in the Employee Editor.<br />

If the telephone does not have any MARP DNs, the CPND name information for the<br />

Primary DN (Key 0) will be used to determine the owner of the telephone.<br />

If the telephone does not have MARP DNs or a Primary DN, the telephone will not be<br />

assigned to any employee.<br />

For ACD telephones, OTM does not use the CPND name associated with the ACD DN<br />

to form employee names in the Employee Editor. OTM will ignore the ACD DN and use<br />

the next MARP DN on the telephone.<br />

Adding new CPND names<br />

When you add a new telephone with a CPND name by using the overlays and then<br />

synchronizing with OTM, the telephone is added to Station <strong>Administration</strong>. The name<br />

is added to the CPND application and may also be added to the Employee Editor in both<br />

the Employee Name and Display Name fields.<br />

You can directly add the CPND name for a DN using the CPND application. If the DN<br />

is associated with an employee in the Employee Editor, and there is no Display Name<br />

attribute for the employee, you can type the name into the First Name and Last Name<br />

Fields in the CPND Name dialog box and select the Link To Directory check box. This<br />

will automatically populate the First Name and Last Name attributes in the Employee<br />

Editor with the CPND name once you click OK in the CPND Name dialog box.<br />

Retrieving CPND names from the PBX<br />

Changing a CPND from within the PBX never changes the display name. If CPND is<br />

changed using the overlays, then:<br />

If the changed CPND is linked to the directory in OTM the link is broken when OTM<br />

retrieves the changed CPND,<br />

or<br />

<strong>Optivity</strong> <strong>Telephony</strong> <strong>Manager</strong> <strong>System</strong> <strong>Administration</strong>

Hooray! Your file is uploaded and ready to be published.

Saved successfully!

Ooh no, something went wrong!