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Optivity Telephony Manager: System Administration - BT Business

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Common services 181<br />

Synchronization<br />

Polling<br />

Messaging<br />

The synchronization methods used by Station <strong>Administration</strong> to stay in sync with OTM<br />

directory:<br />

Polling<br />

Messaging<br />

There are two polling methods available in the File, Audit menu option in the main<br />

Station window: Partial and Full.<br />

Partial Audit polls the Directory for all the changed Employee records and update the<br />

Station Database. Thus, a Partial Sync deals with all Directory changes.<br />

A Full Audit polls the Directory for all changed Employee records, update the Station<br />

database, and also brings the Station database into complete sync with OTM Directory.<br />

If there are any discrepancies in the Station database (for example, a failure to update<br />

the database by OMMessageSync resulting in Directory changes not being flagged), a<br />

Full Audit resolves them. Full Audit cross-checks every Station record against Directory<br />

entries, and may be time-consuming.<br />

Polling does not deal with changes relating to the deletion of Employees. This function<br />

is handled by OMMessageSync.<br />

Synchronization also takes place whenever a set associated with an Employee or with<br />

Roles/Projects is opened for editing purposes. Once the editing begins, all fields are<br />

automatically synchronized.<br />

When a change occurs in OTM Directory, Directory automatically sends a Windows<br />

message to OMMessageSync, a 32-bit application that is launched immediately once<br />

you begin OTM Navigator. OMMessageSync then processes this message and updates<br />

the Station database.<br />

OMMessageSync continues to run in the background, so that the Station and CPND<br />

views are updated constantly with Directory changes by OMMessageSync.<br />

<strong>Optivity</strong> <strong>Telephony</strong> <strong>Manager</strong> <strong>System</strong> <strong>Administration</strong>

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