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Optivity Telephony Manager: System Administration - BT Business

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Alarm management 577<br />

Figure 282<br />

A portion of the Event Default Table window<br />

Creating and customizing event preferences<br />

You can change alarm severities for this system by changing the default alarm severity<br />

and escalation threshold using the Event Preferences window. The escalation setting<br />

defines the maximum number of times an event can occur within a defined period of<br />

time before it escalates to the next higher level of severity. For example, if you set<br />

escalation to “10 occurrences in 1 minute” for a minor alarm, the alarm escalates to a<br />

major alarm when it occurs more than 10 times within a 1-minute period. See “Creating<br />

an Event Preference definition” on page 578 for steps describing how to set escalation<br />

parameters.<br />

Before changing an alarm definition, you may want to look up the default settings in the<br />

Event Default Table. See “Viewing the Event Default Table” on page 576.<br />

<strong>Optivity</strong> <strong>Telephony</strong> <strong>Manager</strong> <strong>System</strong> <strong>Administration</strong>

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