Optivity Telephony Manager: System Administration - BT Business

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716 ESN Analysis and Reporting Tool 7 Click Save to save the changes. The Save cannot be undone. Click Cancel to close the window without saving the changes. 553-3001-330 Standard 3.00 August 2005
ESN Analysis and Reporting Tool 717 Synchronizing the OTM ESN database and the system When you have finished defining the ESN data for a customer, you are ready to transmit the data to the system. Alternately, you may be ready to retrieve data from a system to bring your OTM PC up to date. This is called synchronizing the data—guaranteeing that the ESN data in OTM and on the system are “in sync.” Use the Synchronize menu to select Transmit To Meridian 1 or Retrieve From Meridian 1. You have the option of scheduled or immediate transmission or retrieval. You also have the option to view the last transmit or retrieve. To synchronize data, the TTY port on the Meridian 1 must be configured with a user type of SCH. Preparing the ESN ART environment for synchronization Validating ESN data Follow these guidelines to assure seamless synchronization: The customer data, system software release, and software package information stored in the OTM System Property Sheet must be correct. You can define this data manually in the System Property sheet under the System Data tab, or by using the Update System Data item in the System window. Update System Data retrieves the list of customers from the system. This does not include the User ID and password for the customer. Before retrieving or transmitting data, ensure that the correct User ID and password are defined in the OTM System Properties. When copying an ESN database, if the release numbers and packages are different between OTM and the system, the ESN data may be impacted as follows: — Data is lost if the package is not enabled on the destination. — Default data is used if the package is not enabled on the source. ESN ART does not retrieve LD 16 route data. Transmission errors occur if you enter invalid route numbers. Nortel recommends that you validate ESN data before you transmit it to the system. Whenever you transmit ESN data to the system, the ESN ART software automatically examines the data to ensure it is valid. However, it is a good practice to validate the data before transmitting. From the Configuration menu, select Validate ESN Data. The Optivity Telephony Manager System Administration
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Title page 553-3001-330 August 2005
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SNMP Development Kit,written by Jam
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own data and information and for ma
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Revision history August 2005 Septem
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Contents Revision history . . . . .
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Backup and Restore . . . . . . . .
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Maintenance applications . . . . .
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TBSWEB . . . . . . . . . . . . . .
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Figures Figure 1 OTM alarm manageme
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Figure 34 Add Media Gateways dialog
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Figure 68 Scheduling window . . . .
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Figure 102 Write to File dialog box
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Figure 136 Restore Warning (Single
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Figure 170 Key Assignments dialog b
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Figure 204 Synchronization dialog b
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Figure 238 Example blank report for
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Figure 272 VMB fields . . . . . . .
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Figure 306 PE Shelves window . . .
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Figure 340 OTM Status page . . . .
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Figure 374 Maintenance Pages Find T
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Figure 408 Telephone Troubleshootin
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Figure 442 Language Selection . . .
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Tables Table 1 Meridian 1 systems t
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Table 34 Alarm Banner dialog box it
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Comparing Windows and Web Navigator
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Section 1 Introduction Contents Abo
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About this document Subject Applica
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About this document 55 Installing O
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About this document 57 Text convent
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About this document 59 Meridian 1 I
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About this document 61 Online CD-RO
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About OTM A single point of managem
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About OTM 65 Alarm Banner Events Sy
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About OTM 67 CAUTION — Service In
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About OTM 69 List of telephone exte
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About OTM 71 Alarm management compo
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About OTM 73 Traffic analysis See t
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Section 2 Windows Navigator Content
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Using Windows Navigator Logging on
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Using Windows Navigator 79 Windows
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Using Windows Navigator 81 Table 3
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Using Windows Navigator 83 Table 3
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Using Windows Navigator 85 Navigato
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Using Windows Navigator 87 Site fol
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Using Windows Navigator 89 Zone Fol
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Using Windows Navigator 91 Figure 9
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Common services Migrating User Temp
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Common services 95 When you add a n
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Common services 97 Configuring site
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Common services 99 Adding a site Yo
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Common services 101 — Ethernet co
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Common services 103 AML AVAIL: 10 U
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Common services 105 TTYLOG 0 BANR Y
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Common services 107 Adding a system
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Common services 109 Figure 15 Syste
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Common services 111 Update System D
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Common services 117 password, you m
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Common services 119 b. Choose one t
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Common services 121 Customer inform
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Common services 123 Figure 26 Custo
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Common services 125 CS 1000M Large
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Common services 127 Small Systems C
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Common services 129 Adding a Surviv
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Common services 131 i. In the Syste
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Common services 133 18 For a Small
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Common services 135 Survivable Medi
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Common services 137 Procedure 6 1 S
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Common services 139 Deleting an MG
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Common services 141 9 Click OK to c
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Common services 145 Changing system
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Common services 147 Maintenance tas
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Common services 149 Currency inform
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Common services 151 Procedure 14 De
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Common services 153 View the CLI st
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Common services 155 CLI Log File di
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Common services 157 Communication B
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Common services 159 OTM Directory S
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Common services 161 To delete a lev
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Common services 163 The Employee Se
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Common services 165 from OTM Direct
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Common services 167 Figure 53 Enity
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Common services 169 f. Click one of
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Common services 171 Figure 55 Emplo
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Common services 173 16 Click Apply.
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Common services 175 Figure 57 Exces
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Common services 177 External partie
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Common services 179 If this box is
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Common services 181 Synchronization
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Common services 183 Corporate Direc
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Common services 185 Working with th
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Common services 187 Table 12 Help m
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Common services 189 of the Corporat
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Common services 191 Figure 66 Gener
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Common services 193 View report pro
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Common services 195 Directory Membe
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Common services 197 Figure 70 Data
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Common services 199 Controls in the
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Common services 201 — LOC - Locat
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Common services 203 Table 15 Suppor
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Common services 205 Table 15 Suppor
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Common services 207 Procedure 29 Co
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Common services 209 Figure 75 Uploa
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Common services 211 11 Determine wh
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Common services 213 Figure 77 Event
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Common services 215 Trap Destinatio
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Common services 219 10 Enter: ether
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Common services 221 OTM System Term
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Common services 223 Figure 80 Curre
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Common services 225 Using the I/O N
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Common services 227 VT220 — LD 40
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Common services 229 Figure 84 VT220
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Common services 231 View menu The f
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Common services 233 Selection of an
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Common services 235 System Monitor
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Common services 239 CPU%: The perce
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Common services 241 View the perfor
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Common services 243 Data Buffering
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Common services 245 Procedure 36 En
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Common services 247 To start a new
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Common services 249 7 Select the Co
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Common services 251 Small systems c
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Common services 253 View session da
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Common services 255 Getting CDR fil
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Common services 257 The DBA applica
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Common services 259 Define the Rule
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Common services 261 Configured Acti
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Common services 263 Figure 101 SNMP
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Common services 265 Procedure 44 Co
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Common services 267 The Event field
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Utilities Scheduler This section co
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Utilities 271 Figure 108 Scheduler
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Utilities 273 Import and Export Imp
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Utilities 275 Selecting import conf
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Utilities 277 Table 19 Import updat
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Utilities 279 This includes such in
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Utilities 281 5 Export Profile Form
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Utilities 283 Database Compact and
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Utilities 285 Media, files, and dat
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Utilities 287 Disaster Recovery An
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Utilities 289 2 Select one of the f
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Utilities 291 d. For Full OTM , the
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Utilities 293 Figure 116 Backup Inf
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Utilities 295 Figure 118 Backing up
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Utilities 297 Figure 121 OTM Restor
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Utilities 299 Figure 124 List of av
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Utilities 301 Do not check if you a
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Utilities 303 a. For all sites, all
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Utilities 305 6 Complete one of the
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Utilities 307 Figure 137 Restoring
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Utilities 309 Figure 139 OTM Restor
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Utilities 311 Setting up LDAP synch
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Utilities 313 Note: Typically, the
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Utilities 315 9 Select the associat
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Utilities 317 14 Click Set Schedule
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Utilities 319 Figure 144 LDAP Synch
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Utilities 321 Table 22 provides the
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Utilities 323 Table 22 LDAP recomme
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Utilities 325 Table 23 Sources for
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Utilities 327 Figure 146 Import - T
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Utilities 329 Figure 148 Corporate
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Utilities 331 LDAP troubleshooting
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Utilities 333 Table 25 LDAP frequen
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Utilities 335 Client utility Table
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Utilities 337 3 Edit the host name
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Utilities 339 viewing or reviewing,
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Station Administration The Station
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Station Administration 343 When you
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Station Administration 345 Menus an
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Station Administration 347 Audit Sy
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Station Administration 349 Sorting
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Station Administration 351 Station
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Station Administration 353 Managing
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Station Administration 355 Template
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Station Administration 357 Figure 1
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Station Administration 359 Display
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Station Administration 361 Deleting
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Station Administration 363 restored
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Station Administration 365 Updating
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Station Administration 369 Key base
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Station Administration 371 Director
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Station Administration 373 Create n
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Station Administration 375 Key Assi
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Station Administration 377 To updat
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Station Administration 379 data lis
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Station Administration 381 1250 (12
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Station Administration 385 The Key
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Station Administration 387 Designat
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Station Administration 391 Setting
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Station Administration 393 however,
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Station Administration 395 While pa
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Station Administration 397 Changing
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Station Administration 399 CPND dat
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Station Administration 401 Accessin
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Station Administration 405 Summary
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Station Administration 407 Your req
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Station Administration 409 List Man
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Station Administration 415 Work wit
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Station Administration 417 Create a
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Station Administration 421 4 Click
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Station Administration 423 4 Click
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Station Administration 425 Work wit
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Station Administration 429 Remove s
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Station Administration 431 Associat
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Station Administration 433 Set glob
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Station Administration 435 Communic
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Station Administration 437 Voice Ma
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Station Administration 439 Keep Mes
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Station Administration 441 Example
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Station Administration 443 4 Choose
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Station Administration 447 To selec
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Station Administration 451 You can
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Station Administration 453 change a
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Station Administration 457 Multi-Te
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Station Administration 461 Customer
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Station Administration 463 Specifyi
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Station Administration 465 CPND Nam
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Station Administration 467 Synchron
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Station Administration 471 Reconcil
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Station Administration 475 Click OK
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Station Administration 479 Data fie
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Station Administration 481 Table 29
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Station Administration 483 Features
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Station Administration 485 Limitati
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Station Administration 487 Table 33
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Station Administration 493 6 From t
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Station Administration 495 Generati
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Station Administration 497 File men
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Station Administration 499 Telephon
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Station Administration 501 Print re
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Station Administration 503 OTM file
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Station Administration 507 Click Ca
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Station Administration 509 Form con
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Station Administration 511 Edit men
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Station Administration 515 The curr
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Station Administration 519 Edit fie
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Station Administration 521 Currency
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Station Administration 523 Characte
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Station Administration 527 printed.
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Station Administration 531 function
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Station Administration 533 To modif
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Station Administration 535 To adjus
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Station Administration 537 Modifyin
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Station Administration 541 Filters
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Station Administration 553 DN field
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Station Administration 555 CPND The
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Station Administration 557 MCR SCN
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Station Administration 559 4 From t
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Alarm management Alarm management c
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Alarm management 565 Figure 277 Sit
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Alarm management 567 Optivity NMS I
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Alarm management 569 3 Enter System
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Alarm management 571 Opening the Ev
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Alarm management 573 Event list The
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Alarm management 575 Marking an ala
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Alarm management 577 Figure 282 A p
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Alarm management 579 Figure 284 Eve
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Alarm management 581 where n is the
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Alarm management 583 OTM alarm noti
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Alarm management 585 Opening the Al
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Alarm management 587 Installing Ala
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Alarm management 589 8 Save the fil
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Alarm management 591 Code" "Text" E
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Alarm management 593 Events process
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Alarm management 595 Defining devic
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Alarm management 599 You may add de
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Alarm management 601 Example: count
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Alarm management 603 Example: . . c
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Alarm management 605 The when const
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Alarm management 607 } } } } } } }
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Alarm management 609 Example: // (n
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Alarm management 611 local user acc
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Alarm management 613 For Optivity N
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Alarm management 615 The script ide
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Alarm management 617 While rules ma
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Alarm management 623 // Assign $Nam
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Alarm management 625 Figure 290 Ala
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Alarm management 631 action should
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Alarm management 633 Generating the
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Maintenance applications Help This
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Maintenance applications 639 Figure
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Maintenance applications 641 For He
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Maintenance applications 643 Menu c
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Maintenance applications 645 Using
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Maintenance applications 647 Core C
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Maintenance applications 653 Table
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Maintenance applications 663 PE Uni
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Page 675 and 676: Inventory Reporting The OTM Invento
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Using Web Navigator 767 Figure 353
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Figure 359 Core CPU Maintenance tes
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Using Web Navigator 775 The I/O Por
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Using Web Navigator 777 The Device
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Using Web Navigator 787 PE Cards pa
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Using Web Navigator 789 Find Teleph
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Figure 379 PE unit data after apply
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Web Station 797 Web Station Telepho
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Web Station 799 Figure 381 Find Tel
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Web Station 801 Telephone General p
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Web Station 803 Figure 384 Confirm
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Web Station 805 Figure 386 shows th
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Web Station 807 If you change the N
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Web Station 809 Figure 390 Select M
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Web Station 811 Figure 392 Changed
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Web Station 813 Figure 394 Key Chan
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Web Station 815 Figure 397 CFW key
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Web Station 817 4 Click Confirm. A
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Web Station 819 To search by DN, en
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Web Station 821 Telephone Features
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Web Station 823 Telephone Details p
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Web Station 825 Telephone Troublesh
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Figure 410 Station Validation Resul
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Web Station 829 If the telephone is
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Web Station 831 Directory Update Fi
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Web Station 833 Figure 419 Director
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9 Click Submit to make the change.
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Web Station 837 Procedure 168 Chang
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Web Station 839 Sync Logs Site-Syst
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Web Station 841 Figure 424 Sync Log
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Web Administration 843 Web Administ
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Web Administration 845 Figure 427 S
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Web Administration 847 Figure 429 S
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Web Administration 849 Figure 430 C
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Web Administration 851 Figure 432 V
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Web Administration 853 Figure 434 O
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Web Administration 855 Figure 435 U
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Web Administration 857 Procedure 17
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Web Administration 863 Details tab
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Web Administration 865 Language Sel
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Web Desktop Services OTM Web Deskto
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Web Desktop Services 869 Figure 443
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Web Desktop Services 871 Address fi
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Web Desktop Services 873 Billing Re
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Appendix A: Script file summary Thi
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Appendix A: Script file summary 877
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Appendix A: Script file summary 879
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Appendix B: Control files included
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Appendix C: Comparison of OTM Windo
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Appendix C: Comparison of OTM Windo
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Index A access telephones, 857 Web
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Desktop Services, Web, 867 EndUser
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assign a Pilot DN, 429 remove featu
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scripting, 594 comments, 617 condit
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upload CPND data, 468 User Authenti
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Family Product Manual Contacts Copy
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