Optivity Telephony Manager: System Administration - BT Business

70 About OTM
553-3001-330 Standard 3.00 August 2005
Communicating with CS 1000 and Meridian 1
Synchronize system data to copy OTM data to systems, and to copy system data to
OTM. Download to update the OTM database with selected data from the system.
Retrieve all data (station or CPND) that pertains to a single customer in the system.
Upload to update the system data block with selected data from the OTM database.
View communication logs.
Conversion utility
Rebuild station data to the current OTM file structure. Import station data from
other applications.
Generating Reports
Create, view, print, and change custom reports.
OTM File Viewer
Browse, print, and save OTM files accessed during Station Administration tasks.
Designing Report Forms
Design and customize a report using the current database, insert sections into a
form, and define section parameters.
Edit a form
Set report parameters.
Templates
Alarm management
Add or modify groups of stations quickly (as when establishing a new system).
OTM alarm management provides an alarm collection and processing center for
multiple systems and devices. OTM receives SNMP traps from systems (such as the
CS 1000M and CallPilot) and stores them in a circular log file on the OTM Server. The
OTM Alarm Notification application monitors the incoming traps and notifies the
appropriate people of important events and alarms.