BAI GIANG CONG TAC XA HOI

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I. Dich vu có thai han se mang lai hieu qua vg mat chi phi. Met hop (long co thdi han van có the dat dupe ket qua twang to nhu met hop deng dal han voi mile chi phi Hap han nhigu. 2. Nhieu khach hang ditec phut vu hon. KM cac trung tam to van dp dung hinh that sung cap dich vu tren co sa hOp deng se giam thieu Bang ke van de cac khach hang phai xgp hang chd den Mot tit van. 3. Giai han thei gian cling gnip khach hang lac quan thin khi nhan vien CTXH bay to s>t tin Wang rang trong met thai gian ngam có the dat duck: met se ti'gn then nhgt dinh. 4. Dich vu to van co that han cling tao dieu kien cho qua trinh can thiep bang each de cap dgn van d6 nay trong giai doan dau dm hop deng. 5. Dich vu to van co thai han cling phan Chia quy trinh giai quyet van de thanh ba giai doan rach rOi.: giai doan ma dau, giai doan giUa va giai doan ket Hine. 6. Vigo chi tra phi dick vu cling de clang han vi tinh cu the cUa muc tieu va sit gidi han HIM gian. CO the nOi rang hen deng la met ygu to quan trong - ygu Lei quyet dinh den su thanh tong ciia qua trinh tri lieu. Neu khach hang va nhan vien CTXH khong the . &t rig yr" voi nhau ve muc tieu, vgn de can giai quyet hoac nhiem vu can lam thi hai ben se a dang bi mgt phlicing hiking va di lac &tang. Hop deng to van giiip khach hang va nhan vier' CTXH luau di thing trong tam van dg. Ngu khong cif) trong tam nay hoat Wang to van c6 the di tech thoo hudng khac va kheng ce ti'gn trien gi. Mac du vay cling co nhung diem bat lai cua hOp deng to van. Hutchins va Vaught da trich dan met s6 nhUng bgt cap sau day: 1. Met hOp thing thttang tap trung vao met hanh vi cu the va kgt qua la met so hanh vi khac dang le can throe chu trong thi lai bi b6 qua. Co the can phai có met vai hop deng de gitip khach hang giai quygt nhigu hanh vi. 2. Met hop deng co the la su thoa thuan gliva hai hoac nhigu ca nhan. Nhung trong nhOm khach hang nay lai co ngudi hao hung trong viec thitc hien hop deng hem ngubi kia nen the khach hang, khi da ding cam ket thite hien hop deng phai the hien sit tin Wang lAn nhau. 101
3. Cac ygu t6 ben ngoai có the anh htiong din hdp dang. Vi du met hoc sinh hop ding veil met gilt) vien nhung sau do giao vien nay dtioc phan gang cong tac d mat twang khac. Digu nay co the clan din khO khan trong viec hoan thanh hop dimg ban dau. 4. Cac hOp ding thttong dude viit bao quit qua nen kilo co the bigt tnitic la lieu hop d8ng da dale hoan thanh chua. Can co the hanh vi cu the, vi du nhu theo doi so bugi co mat de danh gia kit qua east met hop ang. 5. Cac hOp ding co hieu qua la cac hOp ding kheng tap trung vao giai quygt qua nhigu hAnh vi. Thay vac) do, hop ding can phai do Wang dude, co the thOc hign dude va ce the dat dude kit qua trong khuon khi thbi gian cho phop. 6. M'Ct digu can tint la hop ding phai MiOng tdi cac hanh vi mang tinh tich cue chit khOng phai la lam giam cac hanh vi tieu epc. Cac hop ding cling can chti trong din nhung thay dgi tich cue bao gam nhung phan thliang thOc to va hap din, vi du nhu viec mua met ha quart ao dep khi ba me có thai de Lich coc hdn WO con sau met tuan. 7. Met ca nhan cang can phai cam kit co nhung thay dgi vg hanh vi da m6 to trong hOp ang. Ca nhan nay ding can cam kit b6 qua mat so ldi ich nail hop ding khOng chtoc How thi day Xac dint' va Iya chyn myc lieu Mot trong nhung each tat nhat de dam phan met hap clang vdi khach hang la hOi thing khach hang xem ho ratan thay dgi hay cai thin nhung gi trong cuec sing hien tai cua ho. Quay tra lai vi dud &Au chuong ve traang hop cua anh Tam, khi bat dau trao dgi voi nhan vien CTXH, co the anh Tam not yea nhan vien CTXH la anh mum gitip dd bg me nhigu hdn Ira mugn hoc each gaup del ho clang choi vOi tuei gia dang din. CO thg anh Tam clang cho bigt, so tan va trong mai quan he caa anh voi ban gig lam anh cam thay btain va tring vAng, anh mugn tim hieu nguyen nhan cua sti viec Ira each de anh cam thay khi hdn. Cuai cling anh Tam cho hay nhilng digu nay dang lam anh mat ngii bugi tii, hau qua la ca ngay hem sau anh cam thay cau kinh, digu nay anh huang lon din viec day hoc cua anh. Trong trttong hop nay nhan vien CTXH co the bg sung them vao danh sach cac 102
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DAI HQC DAN LAP THANG LONG BAI GIAN
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myc Lyc Lèln6i4u 5 Lai moat/ 7 Chu
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6 Chung toi hi vong rang khi cu6n s
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8 nang xac dinh van de caa del Wong
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Khong chii Si rang nghe Nghia la ng
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Giong mai Giong noi nen phii hdp vo
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loan tam li, tang thang, met mOi tr
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5. Mat nhin-tiep xbc qua anh mat, n
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clang tim giai phap cho van de va k
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Clip di;, 2: Ban dang cam thgy that
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8. Met co be 12 tuth bi anh trai qu
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1. Khach hang: Gan day tai cam thgy
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9. Khach hang: Chgng tea co van de
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cang da tang trai qua nhung dieu Wo
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Khi nhan vien CTXH nghe eau chuyen
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• Nen dat cau hOi tap trung vao n
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3. Khach hang: "Anh ta sa vao nhung
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Cau hOi theo trial hoc Socrat "Khon
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thong tin vg met chu diem cu the de
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Cau hai dank gia de khach hang din
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Ban danh gib mOc dO hobn thanh nhil
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Cau tra lei cam thong matt: Ban dan
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Cau tra Itli quan tam tich cite mal
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Can tra ldi quan tam tich ciic ma.u
Page 49 and 50: 4. Benh nhan noi trn nam trong trai
Page 51 and 52: Citu hal lam sang to van de: Anh ma
Page 53 and 54: 17. MOt ngtieti ta nang thon ra ThU
Page 55 and 56: + Van ban xac dinh tinh trang caa k
Page 57 and 58: mat thcii dO it than thtinh, cat ma
Page 59 and 60: Ngu6n got chinh xac cua the yeti t6
Page 61 and 62: NOi Ivo Su thgp kern Su but bOi S2f
Page 63 and 64: 64 1. Can be nay dang d giai doan n
Page 65 and 66: • de kgt hop sieu ca nhan ma khac
Page 67 and 68: mei truang 'et/ nhien caa ngtiai do
Page 69 and 70: • Nhang mang Judi quan he hien Mi
Page 71 and 72: • Cho rang co the doe &toe suy ng
Page 73 and 74: M6 hinh danh gia dua hen cac thirn?
Page 75 and 76: lap chile nang va Huang thanh tgt n
Page 77 and 78: 6.sa dung cach danh gia nham ttm ra
Page 79 and 80: True III nham the hien bat ki dieu
Page 81 and 82: • Tim hieu xem lieu co su rgi loa
Page 83 and 84: throng nhu nghe chang hop 1f lam, n
Page 85 and 86: nghien eau va thaang xuyen Wide cac
Page 87 and 88: TOM TAT Chuang nay gidi thieu cho n
Page 89 and 90: nhien nen nhan vien CTXH the hien d
Page 91 and 92: tigp tut tra phi tu van có nghia l
Page 93 and 94: 6 có the gap khO khan trong khi gi
Page 95 and 96: cu6n each mang ten "Nghien ads &fa
Page 97 and 98: them met se- bueb nth. Bien phap ga
Page 99: 3. Cac &Mc hAnh deng hoac cac nhiem
Page 103 and 104: Van de ye gia dinh la met van de kh
Page 105 and 106: qua trinh to van. Vi du muc lieu da
Page 107 and 108: nguai khde va tap trung vao hAnh vi
Page 109 and 110: can phai dUcic lam re hdn de co the
Page 111 and 112: Trong cu .& "Bai tap thuc hanh tong
Page 113 and 114: Co rat nhigu mo hinh day each giao
Page 115 and 116: chuyen voi. Vi du trong suet butii
Page 117 and 118: Cac aging diep "toi" khOng dg 16i,
Page 119 and 120: cam thgy digu ma ban dai cam thay.
Page 121 and 122: Cac mue tieu to van can cu thd va r
Page 123 and 124: dau su danh gin dia ho van mang tin
Page 125 and 126: thoa man trong hen nhan, Chi s6 Tho
Page 127 and 128: TOM TAT ChuOng nay tap trung vao qu
Page 129 and 130: gio-ng nhau. Dieu cot yeu nhal cua
Page 131 and 132: 4. Phan anh dya tren tinh hitting c
Page 133 and 134: i rei loan se tang rei loan hOn neu
Page 135 and 136: Kithuat tang curing ban nga Duct tr
Page 137 and 138: Buac hai caa qua trinh la tao ra ma
Page 139 and 140: Rimm va Masters (1974) da dua ra me
Page 141 and 142: ttdc mall de gifi tri bang 10 diem
Page 143 and 144: ngoi tntec may vi tinh chdi tro chd
Page 145 and 146: KT thuat sir dung quan he sang tac
Page 147 and 148: C: nhung ket qua lie cam giac va ha
Page 149 and 150: can co them kinh nghiem vg thi cit"
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Kith* xe-p hang sythanh thao va tho
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"Li thuyet nen tang cua liOu phap 1
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chicle thigt lap gitta nhan vien CT
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5. Tao ranh glad 6. Tao bat can ban
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de hei one thanh vien gia dinh ye 5
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To bgt can bang (bat toting xting)
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KT thuat ma to yin dg De Jong va Be
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lam viec gi khac biet khOng?" hoac
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khang thgy. Digm math chgt a day la
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h6a khac nhau. Tam yen P6 nay bao g
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Ch uang 5 PHAT TRIEN KT NANG D61 PH
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nghiep dude trubng nay!", thi khach
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Trong dot digu tri ba, khaeh hang v
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Bai tp ta la nguy cd th \lc su vdi
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nhdc dinh to tit. Khach hang c6 ngu
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Theo Lewis uez dthzg szt (2002): "K
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Murphy —"n6u co gi co the sai lam
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dich dieu tri la chi ra rang khach
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Hanh vi higu chign thuang dude boc
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Lange va Jakubowski (1976) thao lua
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Stt kien dinh ve cai tot. Su kien d
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clai eang hadng dan the ma tit nhan
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hai ben cai ma hon vdi nhau, ea hai
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1. Cai thien mtil quan he ciTa ban
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1. Hay danh vai phut de can nhac xe
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Jerry, ... tai ninon anh hit that M
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3. Nhung su kien kinh nien nhung kh
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giai doan the ha nay, su cang thing
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"dgu hieu ctinh bao Om" c6 the dace
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Bich vu tham ven". Nhieu nguai ehon
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cua moi ngudi va nen dude chgp then
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Chuang 6 THVC HANH PHAT HUY NQI LUC
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7. Hay kien nhan vi ski Lisp sac ci
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each not vg nhung (lieu ma ho da di
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3. Phai gig dinh rang ban kh6ng the
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Phai c6 trach nhipm tgi khach hang
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cling -nhu Id nang ma nhan vien CTX
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Trail hanh can thi4p Qua trinh can
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Lu8n phai xem xet m6i quan he this
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3. Hay tan ra nhung Iniac en the de
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met eau chuyen mai bang each suy ng
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song vg nhan each, y thitc, deng ly
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cua phu nu, b6 qua nhung digu nay l
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Phat huy th6 manh cho khach hang la
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4. Chu trong van dac diem rieng bie
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Cong tat vdi cac gia dinh la float
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Cac ranh gidi Cac ranh gioi la nhun
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Cac mii hinh doe nhet Cac mo hinh d
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nha tri lieu c6 the three xem la e6
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Chdng nao nha tri lieu gia dinh cli
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phan lan cua moi tong tae that hAnh
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ean phai tip xuc lan (tau vdi gia d
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trinh bay va chap nhan quan diem ca
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dinh. Viet ghi chu cac he thong con
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dinh. Co the la ve met tran cid bon
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Viec danh gia cac tinh hudng gia di
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Re rang la yang dai ca lne nao do d
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Trong qua trinh danh gia , c6 the l
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khac &Ong met vai trO quan trong la
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10. Moi nen van hon deu coi trong t
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Vi du nhan vien CTXH co the bat dau
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tre, met trai, met gai. Cac throng
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Cac qua trinh va phdang phap Thuc t
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uong ruou ciia minh có anh huang d
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Cac can nhac vg van boa la nhiing y
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nam va n3, va cac trung tam cong de
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Me hinh chila benh nhan manh vao sV
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thlic va d6i eau" va "khuyen khich
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Sau giai down lam viec met minh, ng
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ThUeng thi torn tat nay se dude vig
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3. Nhom phat trien uttoc thigt 1(6
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• Lam viec cai ma vai cac nei lo
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Met phtiOng phap lam tan bang la ch
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Ki thun't giai quygt bat d6ng: Khi
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Giai doan au Giai doan dau la thdi
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chile c6 the hia chon nhung nguai c
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nay e6 the la not quy ve phuong pha
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ca nhan trong khi khep lai nhung le
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khong tinh nguyen, cac thanh vien t
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viec ma se de cap den nO trgc tip t
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(3) met thai ki cuel trong do sp ta
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nghe. Nhan vien CTXH cling co the g
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Twang hop 8.1 Giai down giCia trong
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• Cac thanh vien &No h6 trd trong
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Chuang 9 CAN THI1P VAO CAC HE THONG
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Cac rao can vat chit Viec phat hien
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dieu tri cai nghien, nhang ngtibi m
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va de dung gia dinh re (Ping, 2002)
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Doi khi quy trinh nay la true tiep,
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Thief Igp muc tier hap li Trong qua
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Cot trash nhiem chi ra ngudi chin t
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Gain, sat va danh gia lal Met budc
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Cac nguyen tee ego chic trong twang
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clang hanh lang cho met chinh kien.
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Met han chg vg dao difc mita lien q
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nhat di thuyet phuc? Ca nhan nay se
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can tra la mgt vi du. "Tei khOng ca
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deng phap H, viec dua ra tong luan)
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Hoat dong di kern voi cac hanh deng
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thong tin, phan tich du lieu, chia
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an giam et& hay nhfing ki nang khac
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vu phi hop vdi von de. Can can nhac
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giam d6c va van dua ra cac thong ti
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Chucrig 10 KIEN THOC VA KT NANG DAN
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hoa eke ket qua cho bat cu ca nhan
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qua dOi hOi chting ta phai dap Ung
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Cac thiet ke . AB D6 hieu Wide the
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HiNH 10.2. Vi du vg thigt ke B Cac
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0 1 2 3 4 5 6 7 8 9 10 11 12 13 14
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6 5 4 r 3 2 z 1 0 ,0 0 1 2 3 4 5 6
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nheing ding cu do goi la thang diem
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Dam manh va didm yea coa danh gia b
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(Xing nhu cac phuong phap khae, tha
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chung, nhang nghien cau nay bao gai
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cac xu huOng hoac cac me hinh có t
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Cac thiet k6 nhom throe Ring a ta r
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E ^. 0.) 40 • 35 30 25 • ♦ Ca
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an luyen nhOm da kgt auk. Diem caa
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chuong trinh vol tarn thanh vien. C
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trade va sau, met sg hoac tat ea ca
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Cac bie'n phu thuOc khac nhau: Hai
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Float deng danh gia nen dupe gan bo
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z TOM TAT Chtidng nay dua ra dinh n
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16. Canda, E. R. & Furman, L. D. (1
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46. Gorey, K. M., Leslie, D. R., Mo
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74. Lewin, K. (1951). Field theory
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103. Preston. J. (1998). Integrativ
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132. Sherman, A. (1973). Behavior m
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Chin trcich nhienz xulit bcin: Giam
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BAI GIANG CONG TAC XA HOI

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