BAI GIANG CONG TAC XA HOI

thpc hanh the ld nang mdi hoc. Khi khach hang dang thkic hien bai tap a
nha, ho thueng dude yeu cau theo del the suy nghi (B) va tam trang cang
hanh vi (C). Khi ki ding tign trim, ho hoe each kiem tra va thi thach cac
phan doan sai vi thay thgchting bang nhiing phan doan ehinh the, logic hdn.
Dgi vdi nhfing khach hang khOng linh hoat trong to duy, hau hit do
ho qua tram earn, lo au qua mUc, thi ki thuat lap lich trinh hoat Ong la
bien phap can thiep ginp ha chgng lai hanh vi cg luau eaa minh. Berk NIA
&Ong ski (1979) dg xual rang bin nguyen tae sau day can dude phgi hop khi
thuc hien theo lich trinh. Trade het, khach hang can dude thong bao rang
chang ai hoan thanh hit dude kg hoach ma ho Lung vach ra. VI thg khach
hang khong can phM bugn khi ho khong thanh tong 100%.
Thti hai, khach hang dude khuygn khich the dinh kik hoat dung chiOc
ties hanh vat) hie nao thay vi the dinh xem ho lam dude bao nhieu. Cac ygu
t6 ben ngoai co thg anh huffing din so itiong tong viec ho lam duct vi nam
ngoai tAm kigm soat cua khach hang.
Thu ba, khfich hang can dude nhac nha rang c6 gAng Hug hien hanh
deng la viec quan trong nhgt, chit khong phai la moc thanh cong caa viec
Hive hien no. Viet c6 wing thuc hien hanh dung met each ddn thuan da cho
nhan vien CTXH va khach hang Hying tin can thigt va heiu ich.
Thil tzl, can danh thai gian mdi ngay de bg tri ke hoach cho ngay horn
sau. Bugi tog la thoi diem tit, khong nen a d'e'n trude hie di nga vi nhu thg
thi vies lap kg hoach co thg gay ra cac suy nghi khign khach hang mat nga.
Viee bigt rang n6 hic thi quan trong hdn la thanh tkiu khign khach hang
vudt qua dude the suy nghi tieu cue ye nhiem vu dude giao. Nhan vien
CTXH cAn gang co ST Wang do khi ho thuc hien ding viec, khong nen danh
gia moc de giai hay kern caa ho, ma phai quan sat xem ho cam thgy nhu
the' nao va xac dinh cac suy nghi (B), lien hop thong vdi cam giac vi hanh
vi (C) va hoat deng (A).
Lich trinh co thg mat den vii ngay hay mat tuan, thudng la the hoat
Ong Cu th4 ca ngay. Cac hoat Ong tren lich trinh gem the hoat dung sinh
hoat hang ngay nhu day vao hie 7 gia sang, rim mat, in sang, ... hay no co
the bao gom kg hoach cho mat ski kien hoac nhiem vu dm met thing viec nao
d6: nhu goi dice, n thoai cho khach hang tif 9 gie din 9 rual,
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