BAI GIANG CONG TAC XA HOI

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10. Tlii nen lam bars eit vied gi co the de dat dune nine dich. 11. Nhting gi nguai khac nghi va toi chang anh twang gi ca. 12. Neu ten muen chi gi, toi nen lam bdt c3 viec gi can thiet de dal dude eai do. 13. C6 thd minh muSn thi se on ca nen toi chang can lo gi vg hau qua xau. 14.Neu ngai La khong to lo cho ban than, thi ddy la chuy'en cua ho. Mottonen (1987) them van danh sach trail nhung thao luan eau ve 16i tv duy va nhen each tee. pham: 1. Lap triteing "toi khong the". Khi toi pham nal "ten kin-J. 1-1g the", dieu ma ho thkie su muo'n n6i l'a "toi se killing". Hanh vi do the hien ski Iva chart each song vo trach nhiam. Bei the gidi c6 trach nhiam khong the dem lai cho tQi pham ski vui strong ma ho mu6n, ho da uon "nhang mong muon" thanh "nheing cal can co". Khi "nth:Mg chi can co" khOng duet clap ling, that nhan flay su bad chtia cho hanh vi khong lam gi ea (hanh vi vei trach nhiem). Muc lieu a day la thay den thai do "Lei khong the" thanh thai dQ "tai co the'". 2. Kenh &nig. Thong thuang tei pham the gidu nhfing suy nghi cem minh va bat ngdoi to phai doan xem ho dang nghi gi. Ho not ra met nda su that bang each nth "phai, it dung" va "khong" hay "toi khong biet" khi ho Qua ski co biet diau gi do. Day la each khien ngddi to bi mu me vg cam giac thus su ena ho. Thay dei se khong then ra neu ba diet' khong xity ra. Trtidc het cat ca nhan hat dau a 1.0 suy nghi va cam gine cim ho. Thu hai ho yeti cAu phan hei tit nhCing ngdai khac. Va thu ba, ho hoc each net vkie hay chdt vein suy nghi &Oa ban than ha. Muc Lieu can dat chap la m6 nhung kenh giao tiep co § nghia \TM nhung ngttoi khac va de nhung ngdOi de) gitip nhiing bAi hoc euele dui. 3. tai phu kieu tang. Tlii pham to nhin nhan ban than theo each khOng thkic te, ho tin rang ho co the lam dtioe hau nhu tat ca moi thit va rang ho sieu (tang bon nguei khac. Bao nhieu nhung digu sai dgu throe nhin nhan nhu la su ha be hay chi trich cern nhung nguai khong co tai Wang bang ho ma lai con hay ghen ti. Muc tieu a lam giam lai ttt duy nay bang each lam giam nhung ki vong ena ho del veil ban than. Bang each ap dung luat 184
Murphy —"n6u co gi co the sai lam, no se sai lam" — khach hang xa gian khi ho khong dat dude nhang gi ki vong. 4. N6i sd sit sd had. Tpi pham thudng co xu hudng phu nhan sti so hai, coi do la mat diem yeu. Nei so can thiep vao muc dich Lim kiem su vui stifling khi ho pham met 16i nao do, va vi the ho choi bo nO. Muc dich dieu tri hl khien tei pham hieu rang so duct la dieu tit. Nei so hai Bak cid} , viec giai quyet van de milt each có trach nhiem. Khi tei pham chic b6 hay loai trit dude not so hai. hanh vi tei 16i se dien ra. 5. Sac manh quyen pham thdang cam thgy ho sieu clang vi ho có the chengu dude ngudi khac bang nem tit, tinh cam hay bang the Luc. Bang each the hien la nhang ngudi keo kiet va khi chiu nhat, tai pham tin rang ho c6 the bat nguai khac elm cap nhang gi ho main. Muc tieu dieu tri la khien khAch hang nhan thiic dude hanh vi cem ho gay anh httang den nhang ngudi khfic nhu the nao. Viec. Met tu phe binh gitip ngudi to phat trien sti cam thong vdi nhang each nhin nh -an cua ngudi khac. 6. Lap tritang la ngtthi tot. Tai pham han the -Leh da nhang ten hai ho ad gay ra cho ngudi khac hang each chi nhan thile v@ nhang dieu tit dep ma ho eel le J5 tang lam dupe. Khong can Met nhang gi ho da gay ra, nhang toi pham nay van cho rang ho la nhang ngUai. Pitt. Chang nao ma tei pham van xem minh la ngudi tot, ho to cho phep ban than vi pham bat ca met hanh dung nao mA Eo laa chon vi nhang dieu flit dep ho lam dude cho la nang can him nhang di6u x6u, toi te. Muc lieu dieu tri la say dung duck met su can bang gifia chi tit va cai tei 16i. Muc dich la chi ra -xem tei nhan do da gay ra bao ninon tin hai va cuec deli qua lihit da bi lang phi nhu the nao. 7. Lap tratring ditng cb phat dien len - ca binh thtiang thrg. Tfic dien len van khang dn. Ted pham tin rang ca binh thuang thei va gay thitong tich la each tit nhat de day cho ngudi kink biet tranh xa khoi lit di cim ho. Thong thuang nhfing ngudi nay nhu the cO ngOi no san sang lam no tung ra khi co kich thick du la rat nhO. Muc tieu di6u tri IA nhan ra viec khong gift can bang c6 the gay ton thuong nghiem trong cho ngudi kink nhu the nao. Dieu by vong dat dupe IA nhang tin pham kieu nay cif) the hoc &tan each tt, ghe tam bAn than vi có trier 11 gay hai nhu vay. 8. Dgi tra. Day la met 16i ph6 thong nhat, trong si rat ca. the 16i. Bang each dal tra, ea nhan tin rang ho dang lam nhang gi moi ngudi khac lam de 185
Page 1 and 2:
DAI HQC DAN LAP THANG LONG BAI GIAN
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myc Lyc Lèln6i4u 5 Lai moat/ 7 Chu
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6 Chung toi hi vong rang khi cu6n s
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8 nang xac dinh van de caa del Wong
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Khong chii Si rang nghe Nghia la ng
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Giong mai Giong noi nen phii hdp vo
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loan tam li, tang thang, met mOi tr
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5. Mat nhin-tiep xbc qua anh mat, n
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clang tim giai phap cho van de va k
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Clip di;, 2: Ban dang cam thgy that
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8. Met co be 12 tuth bi anh trai qu
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1. Khach hang: Gan day tai cam thgy
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9. Khach hang: Chgng tea co van de
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cang da tang trai qua nhung dieu Wo
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Khi nhan vien CTXH nghe eau chuyen
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• Nen dat cau hOi tap trung vao n
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3. Khach hang: "Anh ta sa vao nhung
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Cau hOi theo trial hoc Socrat "Khon
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thong tin vg met chu diem cu the de
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Cau hai dank gia de khach hang din
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Ban danh gib mOc dO hobn thanh nhil
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Cau tra lei cam thong matt: Ban dan
Page 45 and 46:
Cau tra Itli quan tam tich cite mal
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Can tra ldi quan tam tich ciic ma.u
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4. Benh nhan noi trn nam trong trai
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Citu hal lam sang to van de: Anh ma
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17. MOt ngtieti ta nang thon ra ThU
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+ Van ban xac dinh tinh trang caa k
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mat thcii dO it than thtinh, cat ma
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Ngu6n got chinh xac cua the yeti t6
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NOi Ivo Su thgp kern Su but bOi S2f
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64 1. Can be nay dang d giai doan n
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• de kgt hop sieu ca nhan ma khac
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mei truang 'et/ nhien caa ngtiai do
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• Nhang mang Judi quan he hien Mi
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• Cho rang co the doe &toe suy ng
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M6 hinh danh gia dua hen cac thirn?
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lap chile nang va Huang thanh tgt n
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6.sa dung cach danh gia nham ttm ra
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True III nham the hien bat ki dieu
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• Tim hieu xem lieu co su rgi loa
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throng nhu nghe chang hop 1f lam, n
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nghien eau va thaang xuyen Wide cac
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TOM TAT Chuang nay gidi thieu cho n
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nhien nen nhan vien CTXH the hien d
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tigp tut tra phi tu van có nghia l
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6 có the gap khO khan trong khi gi
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cu6n each mang ten "Nghien ads &fa
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them met se- bueb nth. Bien phap ga
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3. Cac &Mc hAnh deng hoac cac nhiem
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3. Cac ygu t6 ben ngoai có the anh
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Van de ye gia dinh la met van de kh
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qua trinh to van. Vi du muc lieu da
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nguai khde va tap trung vao hAnh vi
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can phai dUcic lam re hdn de co the
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Trong cu .& "Bai tap thuc hanh tong
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Co rat nhigu mo hinh day each giao
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chuyen voi. Vi du trong suet butii
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Cac aging diep "toi" khOng dg 16i,
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cam thgy digu ma ban dai cam thay.
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Cac mue tieu to van can cu thd va r
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dau su danh gin dia ho van mang tin
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thoa man trong hen nhan, Chi s6 Tho
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TOM TAT ChuOng nay tap trung vao qu
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gio-ng nhau. Dieu cot yeu nhal cua
Page 131 and 132: 4. Phan anh dya tren tinh hitting c
Page 133 and 134: i rei loan se tang rei loan hOn neu
Page 135 and 136: Kithuat tang curing ban nga Duct tr
Page 137 and 138: Buac hai caa qua trinh la tao ra ma
Page 139 and 140: Rimm va Masters (1974) da dua ra me
Page 141 and 142: ttdc mall de gifi tri bang 10 diem
Page 143 and 144: ngoi tntec may vi tinh chdi tro chd
Page 145 and 146: KT thuat sir dung quan he sang tac
Page 147 and 148: C: nhung ket qua lie cam giac va ha
Page 149 and 150: can co them kinh nghiem vg thi cit"
Page 151 and 152: Kith* xe-p hang sythanh thao va tho
Page 153 and 154: "Li thuyet nen tang cua liOu phap 1
Page 155 and 156: chicle thigt lap gitta nhan vien CT
Page 157 and 158: 5. Tao ranh glad 6. Tao bat can ban
Page 159 and 160: de hei one thanh vien gia dinh ye 5
Page 161 and 162: To bgt can bang (bat toting xting)
Page 163 and 164: KT thuat ma to yin dg De Jong va Be
Page 165 and 166: lam viec gi khac biet khOng?" hoac
Page 167 and 168: khang thgy. Digm math chgt a day la
Page 169 and 170: h6a khac nhau. Tam yen P6 nay bao g
Page 171 and 172: Ch uang 5 PHAT TRIEN KT NANG D61 PH
Page 173 and 174: nghiep dude trubng nay!", thi khach
Page 175 and 176: Trong dot digu tri ba, khaeh hang v
Page 177 and 178: Bai tp ta la nguy cd th \lc su vdi
Page 179 and 180: nhdc dinh to tit. Khach hang c6 ngu
Page 181: Theo Lewis uez dthzg szt (2002): "K
Page 185 and 186: dich dieu tri la chi ra rang khach
Page 187 and 188: Hanh vi higu chign thuang dude boc
Page 189 and 190: Lange va Jakubowski (1976) thao lua
Page 191 and 192: Stt kien dinh ve cai tot. Su kien d
Page 193 and 194: clai eang hadng dan the ma tit nhan
Page 195 and 196: hai ben cai ma hon vdi nhau, ea hai
Page 197 and 198: 1. Cai thien mtil quan he ciTa ban
Page 199 and 200: 1. Hay danh vai phut de can nhac xe
Page 201 and 202: Jerry, ... tai ninon anh hit that M
Page 203 and 204: 3. Nhung su kien kinh nien nhung kh
Page 205 and 206: giai doan the ha nay, su cang thing
Page 207 and 208: "dgu hieu ctinh bao Om" c6 the dace
Page 209 and 210: Bich vu tham ven". Nhieu nguai ehon
Page 211 and 212: cua moi ngudi va nen dude chgp then
Page 213 and 214: Chuang 6 THVC HANH PHAT HUY NQI LUC
Page 215 and 216: 7. Hay kien nhan vi ski Lisp sac ci
Page 217 and 218: each not vg nhung (lieu ma ho da di
Page 219 and 220: 3. Phai gig dinh rang ban kh6ng the
Page 221 and 222: Phai c6 trach nhipm tgi khach hang
Page 223 and 224: cling -nhu Id nang ma nhan vien CTX
Page 225 and 226: Trail hanh can thi4p Qua trinh can
Page 227 and 228: Lu8n phai xem xet m6i quan he this
Page 229 and 230: 3. Hay tan ra nhung Iniac en the de
Page 231 and 232: met eau chuyen mai bang each suy ng
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song vg nhan each, y thitc, deng ly
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cua phu nu, b6 qua nhung digu nay l
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Phat huy th6 manh cho khach hang la
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4. Chu trong van dac diem rieng bie
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Cong tat vdi cac gia dinh la float
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Cac ranh gidi Cac ranh gioi la nhun
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Cac mii hinh doe nhet Cac mo hinh d
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nha tri lieu c6 the three xem la e6
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Chdng nao nha tri lieu gia dinh cli
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phan lan cua moi tong tae that hAnh
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ean phai tip xuc lan (tau vdi gia d
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trinh bay va chap nhan quan diem ca
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dinh. Viet ghi chu cac he thong con
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dinh. Co the la ve met tran cid bon
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Viec danh gia cac tinh hudng gia di
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Re rang la yang dai ca lne nao do d
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Trong qua trinh danh gia , c6 the l
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khac &Ong met vai trO quan trong la
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10. Moi nen van hon deu coi trong t
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Vi du nhan vien CTXH co the bat dau
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tre, met trai, met gai. Cac throng
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Cac qua trinh va phdang phap Thuc t
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uong ruou ciia minh có anh huang d
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Cac can nhac vg van boa la nhiing y
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nam va n3, va cac trung tam cong de
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Me hinh chila benh nhan manh vao sV
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thlic va d6i eau" va "khuyen khich
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Sau giai down lam viec met minh, ng
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ThUeng thi torn tat nay se dude vig
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3. Nhom phat trien uttoc thigt 1(6
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• Lam viec cai ma vai cac nei lo
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Met phtiOng phap lam tan bang la ch
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Ki thun't giai quygt bat d6ng: Khi
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Giai doan au Giai doan dau la thdi
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chile c6 the hia chon nhung nguai c
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nay e6 the la not quy ve phuong pha
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ca nhan trong khi khep lai nhung le
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khong tinh nguyen, cac thanh vien t
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viec ma se de cap den nO trgc tip t
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(3) met thai ki cuel trong do sp ta
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nghe. Nhan vien CTXH cling co the g
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Twang hop 8.1 Giai down giCia trong
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• Cac thanh vien &No h6 trd trong
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Chuang 9 CAN THI1P VAO CAC HE THONG
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Cac rao can vat chit Viec phat hien
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dieu tri cai nghien, nhang ngtibi m
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va de dung gia dinh re (Ping, 2002)
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Doi khi quy trinh nay la true tiep,
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Thief Igp muc tier hap li Trong qua
Page 331 and 332:
Cot trash nhiem chi ra ngudi chin t
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Gain, sat va danh gia lal Met budc
Page 335 and 336:
Cac nguyen tee ego chic trong twang
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clang hanh lang cho met chinh kien.
Page 339 and 340:
Met han chg vg dao difc mita lien q
Page 341 and 342:
nhat di thuyet phuc? Ca nhan nay se
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can tra la mgt vi du. "Tei khOng ca
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deng phap H, viec dua ra tong luan)
Page 347 and 348:
Hoat dong di kern voi cac hanh deng
Page 349 and 350:
thong tin, phan tich du lieu, chia
Page 351 and 352:
an giam et& hay nhfing ki nang khac
Page 353 and 354:
vu phi hop vdi von de. Can can nhac
Page 355 and 356:
giam d6c va van dua ra cac thong ti
Page 357 and 358:
Chucrig 10 KIEN THOC VA KT NANG DAN
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hoa eke ket qua cho bat cu ca nhan
Page 361 and 362:
qua dOi hOi chting ta phai dap Ung
Page 363 and 364:
Cac thiet ke . AB D6 hieu Wide the
Page 365 and 366:
HiNH 10.2. Vi du vg thigt ke B Cac
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0 1 2 3 4 5 6 7 8 9 10 11 12 13 14
Page 369 and 370:
6 5 4 r 3 2 z 1 0 ,0 0 1 2 3 4 5 6
Page 371 and 372:
nheing ding cu do goi la thang diem
Page 373 and 374:
Dam manh va didm yea coa danh gia b
Page 375 and 376:
(Xing nhu cac phuong phap khae, tha
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chung, nhang nghien cau nay bao gai
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cac xu huOng hoac cac me hinh có t
Page 381 and 382:
Cac thiet k6 nhom throe Ring a ta r
Page 383 and 384:
E ^. 0.) 40 • 35 30 25 • ♦ Ca
Page 385 and 386:
an luyen nhOm da kgt auk. Diem caa
Page 387 and 388:
chuong trinh vol tarn thanh vien. C
Page 389 and 390:
trade va sau, met sg hoac tat ea ca
Page 391 and 392:
Cac bie'n phu thuOc khac nhau: Hai
Page 393 and 394:
Float deng danh gia nen dupe gan bo
Page 395 and 396:
z TOM TAT Chtidng nay dua ra dinh n
Page 397 and 398:
16. Canda, E. R. & Furman, L. D. (1
Page 399 and 400:
46. Gorey, K. M., Leslie, D. R., Mo
Page 401 and 402:
74. Lewin, K. (1951). Field theory
Page 403 and 404:
103. Preston. J. (1998). Integrativ
Page 405 and 406:
132. Sherman, A. (1973). Behavior m
Page 407:
Chin trcich nhienz xulit bcin: Giam
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BAI GIANG CONG TAC XA HOI

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