BAI GIANG CONG TAC XA HOI

Bai tp ta la nguy cd th \lc su vdi nhung khach hang mac chi:Mg tram
cam, nhan vien CTXH can phai danh gia nguy co nay ngay ffi dau qua
trinh can thief). Burns (1990) Rol ST rang can hdi nht-ing cau hOi eau ngu met
thanh vien trong gia dinh hay ban be. dac biet tO ra khOng phan ung hoac bi
ngan can:
1. Ban da tiing cam thgy buOn hay bgt hanh hay khong?
2. Ban da tung cam thy tuyet vong khOng? Moi chuyen có phai la
khong thg cai thien dude gi Mia phai khong?
3. Ban c6 bao gig nghi v@ cai chgt khOng? Ban c6 Lung nghi rang tot
Min hgt la chgt di cho xong khOng ?
4. Ban c6 bao gig Wing coy dinh to tg thpc su chua? Ban cid bao gid co
mot thoi thlic la to gigt minh khong?
5. Ban cg cam thgy la minh c6 the khong cu lai nhung 'EWA thlic d6
khong? Hay dot khi nhung that thtic 116 cam dO dude ban?
6. Ban c6 met kg hoach time su nao da tutu khOng?
7. Khi nao thi ban lap kg hoach tu tit?
8. C6 cai gi niu keo ban lai khong? Vi du gia dinh hay tin nguong
ciia ban?
9. Ban da tiing co thu to tit trong qua khii chua?
10. Ban có san lOng nth chuyen vdi ai do hay tim kigm st/ gulp do ngu
ban cam thgy bi tuyet vong khong? Ban mu6n nth chuyen vdi ai?
Nell eau tra loi cho met vai cAu hOi Hen day la "co" thi nguy cd tkr
khOng nhling c6 the rat thAt ma con cO the sap xay ra den nth r6i. Nhan
vien CTXH luon luon phAi than Hong va xem xet danh gia thAu &do ve
nguy cd to van da khAch hang. Hay xem bang 5.1 de? có bien phap danh giA
cu thg hdn raTia co the gitip xac dinh nguy co tkt van cua khach hang.
Met each khac nth* de danh gia rui ro la ghi nhd ba eau hoi va hoi
khach hang nao Hong co' ye tuyet vong:
Ban có nghi phai lam cho minh ton thudng khong?
Ban lam to'n thtiOng ban bang each nao?
Cai gi ngan can ban lam bdn throng cho ban?
119