BAI GIANG CONG TAC XA HOI

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• Cvc ki nghiem trong. • Rat nghiem trong. • Nghiem trong. • KhOng nghiem trong lam. • Khong van de gi. Hu& nay dttec khach hang hoan thanh vi khach hang la nheing ngubi a vi tri tot nhat Met do nghiem trong ciia van de ban clan ma ho dang tim kit' ski gitip do. Blade tigp then la sit dung can thiep phu hOp cho m6i van de, sau do la "sap x'e'p cac mac de cal thien, giam bot hoac loai be cho cac van de" (Alter & Evens, 1990, tr. 63). Cac diem xep hang ski thay IA: 1= to han; 2 = kh8ng thay dei; 3 = tot hon met chtit; 4 = tot ha; 5 = tot ha rat nhigu Cuei ding, to se gan met gia tri khai qua dip tren Mae trung binh cua moi van dg. Throng thi ca khach hang va nhan vien CTXH ding hoan thanh qua trinh danh gia va nhang ngitai co lien quan co the trO gitip khi can thigt. Chang han, cha me co the gitip danh gia in& de kiem soat hay loai trii van de cim met dith con. Hinh 10.9 chi ra vi du cim met bang danh gia van de del Wag. Trong tritang hop My, khach hang dang phai d61 mat voi sv to ti gAn lien mac cam vg dia vi xa h'ei, vi vay, clan lam anh twang dgn tong viec Ma co a co quan va 6 nha. Nhu cla chiing minh, he thong nay co the chive ma rang de bao g6m nhigu'van dg sit dung ding met khung Man. Cling có the chta ra danh love van de cho cac khach hang khac nhau tren clang met bang. Day có the la truiing hcip cua cac thanh vien trong gia dinh hay cac thanh vien trong nhom. taiim manh va diem yin ctia thang dam van di del tugng Met diem manh cua thang diem van de d61 Wong IA no khong xam nhap va qua trinh tro giap va phu ha viii qua trinh giai guy& van dg. No thuc ski rat don gian nen co the ap dung vdi nhung del trong co trinh de giao due va/hoac nem ngla han the. Thang diem nay co do tin cay cao va IA tong cu co the dude s& dung trong trang hop co nhieu van de cling lac. 376
(Xing nhu cac phuong phap khae, thang diem Win de dOl Wong cling co met so diem ygu nhu thang diem danh gia tinh trang vi nhu qua tap trung vao van de. Sp chu y qua mfrs vao van de cith khach hang có the di ngude lai triet li trong can thiep la dVa vao the manh. Them vao do, có it thong tin ve do gia tri ngoai de gia tri tren be mat (Alter & Evens, 1990). Thang diem hoan thanh nhigm vy Phudng phap nay truOc day duce cho la bun ich vdi qua trinh danh gia trong vies dat dude mils Lieu va lam giam nhe van de, song °hung khOng phai la cac cong en duy nhal to co. Hon MM., chting khong phai hic nao cling la &Ong cu phi' hop nhift vdi met se trang hOp nhat dinh trong cOng the xa hei. Hay xem trUeng hop nhan vien CTXH tr0 gibe met del tttong thieu nien sau khi duce dieu tri tam than not trti. Khach hang nay da doe dieu tri ba Ulan tich cue, bao g6m dieu tri nhom, tri lieu tam li dUng thuee. CO be se tro ve nha trong vai ngay tgii va can due ha trd trong mat vai linh vile. Tuy nhien truce khi em &roc cho ye, nhan vien CTXH can tign hanh met s6 nhiem vu. Chang han, cha me em can &Mc thong bac, ye ngay em dtioe tha de sap x6p chuyen di, nhan vien cong tac xa hei can chin trach nhiem dam bao tin dupe chuyen den. San do, em can phai dupe biet nhung thong tin ve nhOm tro gulp ngoai tra de duy tri sV tin dinh tam than sau khi tai hoe nhap. Cac thong tin em can dude bier bao gem dia diem, thai gian, chi phi va thong tin lien he. Cuoi sung, nhan vien cong tac xa hei can lien he thtthng xuyen vdi khach hang de dam bao rang tien trinh dieu tri throe tiep tue. Vi vay, nh'an vien dose phai sap xep met lich hen va/hoAc cac chuyen di tham a nha. Nhung nhigni vu nay dgu lion quan dgn mug tieu cugi cling la girm dtl khach hang to lo lieu dttOe sau khi ket thtic dieu tri 6 trung tam. Thang diem hoan thanh nhiem vu dupe stir dung de"' danh gia mite do hoan thanh nhiing nhiem vu nay. Vi du ye bang danh gia duce chi ra a Bang 10.10: NhiOm vu cong tac xa hiji ThOng bao cho cha me ye thdi gian ra trei Cung cap thong tin cho khach hang va nh6m trd giap ngoai tra Mat 1:10 boat? thanh Da boo dudc yak cha me va hp se den van ph6ng cua can bO CTXH dung gid Khach hang dudc ghat cac ban in ye thoi gian va ngay thang gap mat 5 5 ., Diem 377
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DAI HQC DAN LAP THANG LONG BAI GIAN
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myc Lyc Lèln6i4u 5 Lai moat/ 7 Chu
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6 Chung toi hi vong rang khi cu6n s
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8 nang xac dinh van de caa del Wong
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Khong chii Si rang nghe Nghia la ng
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Giong mai Giong noi nen phii hdp vo
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loan tam li, tang thang, met mOi tr
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5. Mat nhin-tiep xbc qua anh mat, n
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clang tim giai phap cho van de va k
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Clip di;, 2: Ban dang cam thgy that
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8. Met co be 12 tuth bi anh trai qu
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1. Khach hang: Gan day tai cam thgy
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9. Khach hang: Chgng tea co van de
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cang da tang trai qua nhung dieu Wo
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Khi nhan vien CTXH nghe eau chuyen
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• Nen dat cau hOi tap trung vao n
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3. Khach hang: "Anh ta sa vao nhung
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Cau hOi theo trial hoc Socrat "Khon
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thong tin vg met chu diem cu the de
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Cau hai dank gia de khach hang din
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Ban danh gib mOc dO hobn thanh nhil
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Cau tra lei cam thong matt: Ban dan
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Cau tra Itli quan tam tich cite mal
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Can tra ldi quan tam tich ciic ma.u
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4. Benh nhan noi trn nam trong trai
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Citu hal lam sang to van de: Anh ma
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17. MOt ngtieti ta nang thon ra ThU
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+ Van ban xac dinh tinh trang caa k
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mat thcii dO it than thtinh, cat ma
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Ngu6n got chinh xac cua the yeti t6
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NOi Ivo Su thgp kern Su but bOi S2f
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64 1. Can be nay dang d giai doan n
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• de kgt hop sieu ca nhan ma khac
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mei truang 'et/ nhien caa ngtiai do
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• Nhang mang Judi quan he hien Mi
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• Cho rang co the doe &toe suy ng
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M6 hinh danh gia dua hen cac thirn?
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lap chile nang va Huang thanh tgt n
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6.sa dung cach danh gia nham ttm ra
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True III nham the hien bat ki dieu
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• Tim hieu xem lieu co su rgi loa
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throng nhu nghe chang hop 1f lam, n
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nghien eau va thaang xuyen Wide cac
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TOM TAT Chuang nay gidi thieu cho n
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nhien nen nhan vien CTXH the hien d
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tigp tut tra phi tu van có nghia l
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6 có the gap khO khan trong khi gi
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cu6n each mang ten "Nghien ads &fa
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them met se- bueb nth. Bien phap ga
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3. Cac &Mc hAnh deng hoac cac nhiem
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3. Cac ygu t6 ben ngoai có the anh
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Van de ye gia dinh la met van de kh
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qua trinh to van. Vi du muc lieu da
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nguai khde va tap trung vao hAnh vi
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can phai dUcic lam re hdn de co the
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Trong cu .& "Bai tap thuc hanh tong
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Co rat nhigu mo hinh day each giao
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chuyen voi. Vi du trong suet butii
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Cac aging diep "toi" khOng dg 16i,
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cam thgy digu ma ban dai cam thay.
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Cac mue tieu to van can cu thd va r
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dau su danh gin dia ho van mang tin
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thoa man trong hen nhan, Chi s6 Tho
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TOM TAT ChuOng nay tap trung vao qu
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gio-ng nhau. Dieu cot yeu nhal cua
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4. Phan anh dya tren tinh hitting c
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i rei loan se tang rei loan hOn neu
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Kithuat tang curing ban nga Duct tr
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Buac hai caa qua trinh la tao ra ma
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Rimm va Masters (1974) da dua ra me
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ttdc mall de gifi tri bang 10 diem
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ngoi tntec may vi tinh chdi tro chd
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KT thuat sir dung quan he sang tac
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C: nhung ket qua lie cam giac va ha
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can co them kinh nghiem vg thi cit"
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Kith* xe-p hang sythanh thao va tho
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"Li thuyet nen tang cua liOu phap 1
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chicle thigt lap gitta nhan vien CT
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5. Tao ranh glad 6. Tao bat can ban
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de hei one thanh vien gia dinh ye 5
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To bgt can bang (bat toting xting)
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KT thuat ma to yin dg De Jong va Be
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lam viec gi khac biet khOng?" hoac
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khang thgy. Digm math chgt a day la
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h6a khac nhau. Tam yen P6 nay bao g
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Ch uang 5 PHAT TRIEN KT NANG D61 PH
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nghiep dude trubng nay!", thi khach
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Trong dot digu tri ba, khaeh hang v
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Bai tp ta la nguy cd th \lc su vdi
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nhdc dinh to tit. Khach hang c6 ngu
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Theo Lewis uez dthzg szt (2002): "K
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Murphy —"n6u co gi co the sai lam
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dich dieu tri la chi ra rang khach
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Hanh vi higu chign thuang dude boc
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Lange va Jakubowski (1976) thao lua
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Stt kien dinh ve cai tot. Su kien d
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clai eang hadng dan the ma tit nhan
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hai ben cai ma hon vdi nhau, ea hai
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1. Cai thien mtil quan he ciTa ban
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1. Hay danh vai phut de can nhac xe
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Jerry, ... tai ninon anh hit that M
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3. Nhung su kien kinh nien nhung kh
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giai doan the ha nay, su cang thing
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"dgu hieu ctinh bao Om" c6 the dace
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Bich vu tham ven". Nhieu nguai ehon
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cua moi ngudi va nen dude chgp then
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Chuang 6 THVC HANH PHAT HUY NQI LUC
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7. Hay kien nhan vi ski Lisp sac ci
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each not vg nhung (lieu ma ho da di
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3. Phai gig dinh rang ban kh6ng the
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Phai c6 trach nhipm tgi khach hang
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cling -nhu Id nang ma nhan vien CTX
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Trail hanh can thi4p Qua trinh can
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Lu8n phai xem xet m6i quan he this
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3. Hay tan ra nhung Iniac en the de
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met eau chuyen mai bang each suy ng
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song vg nhan each, y thitc, deng ly
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cua phu nu, b6 qua nhung digu nay l
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Phat huy th6 manh cho khach hang la
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4. Chu trong van dac diem rieng bie
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Cong tat vdi cac gia dinh la float
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Cac ranh gidi Cac ranh gioi la nhun
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Cac mii hinh doe nhet Cac mo hinh d
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nha tri lieu c6 the three xem la e6
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Chdng nao nha tri lieu gia dinh cli
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phan lan cua moi tong tae that hAnh
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ean phai tip xuc lan (tau vdi gia d
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trinh bay va chap nhan quan diem ca
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dinh. Viet ghi chu cac he thong con
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dinh. Co the la ve met tran cid bon
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Viec danh gia cac tinh hudng gia di
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Re rang la yang dai ca lne nao do d
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Trong qua trinh danh gia , c6 the l
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khac &Ong met vai trO quan trong la
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10. Moi nen van hon deu coi trong t
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Vi du nhan vien CTXH co the bat dau
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tre, met trai, met gai. Cac throng
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Cac qua trinh va phdang phap Thuc t
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uong ruou ciia minh có anh huang d
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Cac can nhac vg van boa la nhiing y
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nam va n3, va cac trung tam cong de
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Me hinh chila benh nhan manh vao sV
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thlic va d6i eau" va "khuyen khich
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Sau giai down lam viec met minh, ng
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ThUeng thi torn tat nay se dude vig
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3. Nhom phat trien uttoc thigt 1(6
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• Lam viec cai ma vai cac nei lo
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Met phtiOng phap lam tan bang la ch
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Ki thun't giai quygt bat d6ng: Khi
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Giai doan au Giai doan dau la thdi
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chile c6 the hia chon nhung nguai c
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nay e6 the la not quy ve phuong pha
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ca nhan trong khi khep lai nhung le
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khong tinh nguyen, cac thanh vien t
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viec ma se de cap den nO trgc tip t
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(3) met thai ki cuel trong do sp ta
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nghe. Nhan vien CTXH cling co the g
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Twang hop 8.1 Giai down giCia trong
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• Cac thanh vien &No h6 trd trong
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Chuang 9 CAN THI1P VAO CAC HE THONG
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Cac rao can vat chit Viec phat hien
Page 323 and 324: dieu tri cai nghien, nhang ngtibi m
Page 325 and 326: va de dung gia dinh re (Ping, 2002)
Page 327 and 328: Doi khi quy trinh nay la true tiep,
Page 329 and 330: Thief Igp muc tier hap li Trong qua
Page 331 and 332: Cot trash nhiem chi ra ngudi chin t
Page 333 and 334: Gain, sat va danh gia lal Met budc
Page 335 and 336: Cac nguyen tee ego chic trong twang
Page 337 and 338: clang hanh lang cho met chinh kien.
Page 339 and 340: Met han chg vg dao difc mita lien q
Page 341 and 342: nhat di thuyet phuc? Ca nhan nay se
Page 343 and 344: can tra la mgt vi du. "Tei khOng ca
Page 345 and 346: deng phap H, viec dua ra tong luan)
Page 347 and 348: Hoat dong di kern voi cac hanh deng
Page 349 and 350: thong tin, phan tich du lieu, chia
Page 351 and 352: an giam et& hay nhfing ki nang khac
Page 353 and 354: vu phi hop vdi von de. Can can nhac
Page 355 and 356: giam d6c va van dua ra cac thong ti
Page 357 and 358: Chucrig 10 KIEN THOC VA KT NANG DAN
Page 359 and 360: hoa eke ket qua cho bat cu ca nhan
Page 361 and 362: qua dOi hOi chting ta phai dap Ung
Page 363 and 364: Cac thiet ke . AB D6 hieu Wide the
Page 365 and 366: HiNH 10.2. Vi du vg thigt ke B Cac
Page 367 and 368: 0 1 2 3 4 5 6 7 8 9 10 11 12 13 14
Page 369 and 370: 6 5 4 r 3 2 z 1 0 ,0 0 1 2 3 4 5 6
Page 371 and 372: nheing ding cu do goi la thang diem
Page 373: Dam manh va didm yea coa danh gia b
Page 377 and 378: chung, nhang nghien cau nay bao gai
Page 379 and 380: cac xu huOng hoac cac me hinh có t
Page 381 and 382: Cac thiet k6 nhom throe Ring a ta r
Page 383 and 384: E ^. 0.) 40 • 35 30 25 • ♦ Ca
Page 385 and 386: an luyen nhOm da kgt auk. Diem caa
Page 387 and 388: chuong trinh vol tarn thanh vien. C
Page 389 and 390: trade va sau, met sg hoac tat ea ca
Page 391 and 392: Cac bie'n phu thuOc khac nhau: Hai
Page 393 and 394: Float deng danh gia nen dupe gan bo
Page 395 and 396: z TOM TAT Chtidng nay dua ra dinh n
Page 397 and 398: 16. Canda, E. R. & Furman, L. D. (1
Page 399 and 400: 46. Gorey, K. M., Leslie, D. R., Mo
Page 401 and 402: 74. Lewin, K. (1951). Field theory
Page 403 and 404: 103. Preston. J. (1998). Integrativ
Page 405 and 406: 132. Sherman, A. (1973). Behavior m
Page 407: Chin trcich nhienz xulit bcin: Giam
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