BAI GIANG CONG TAC XA HOI

6. Khach hang: TM InIta IA toi se lien be. TM vita mdi trai qua hai
Wan MI6 khan va diking nhu chang tien tridn chtyc gi.
7. Khach hang: My em bac) la bee me khOng muOn danh em. Nhung
khi b6 me danh em, me lai not d6 khong phai loi tai em.
8. Khach hang: Sang thu ba no di hoc nhu thttang le. Mai den 6h chigu,
no van khong ve nha. Toi bat dau thdy lo Fang. Tit do Coi chua thdy no.
9. Khach hang: Toi Bang cam thdy chan nan vg htteng di dm cuec
TOi during nhu khong thoat (Wye khOi tinh trang suy sup.
10. Khach hang: Ten lo la no co van de Toi khong hien vi sao toi cam
tidy nhu vAy. D6 chi la cam giac doi khi thoang qua filth.
Cac eau hai dOng thtteng co cau tra ldi la "co" hoac "khong"'. Cac cau
hai thuong la co hoac killing met thong tin Cu th'd nhu ten, tail, not sinh,
ton giao, dia chi v.v... Sau day la vi du caa nhung cau hOi clang:
1. Nhan vien CTXH: Anh co mien a day haul nay khong?
2. Khach hang: Co.
3. Nhan vien CTXH: Day co phai la chit ki ceia em
4. Khach hang: Khong.
5. Nhan vien CTXH: Ghi chdp caa cluing tOi chi ra rang chi da Lung
den day. CO dung khong chi nhi?
6. Khach hang: Vang.
7. Nhan vien CTXH: Chau song vdi b6 hay voi my?
8. Khach hang: V& me.
9. Nhan vien CTXH: Digit my chew nOi co dung khong?
10. Khach hang: Khong.
MOt s6 khach hang to nhan trach nhiem giii thich chi tigt nhung eau
tra lee cho nhung cau hal thing. Chang han trong truing hyp 5 tren day khi
dityc hOi digu nguei me not co dung killing, can be co the tra lei "khOng"
nhung sau do co the giii thich li do vi sao eau nghi digu me not la khong
dung. Neu nhan vien CTXH mu6n co ski giao tiep nhigu bun giiia hai ben
thi nen thing met call hai ma.
Theo Ivery va Ivery (2003), sdd.
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