BAI GIANG CONG TAC XA HOI

h6a khac nhau. Tam yen P6 nay bao gem: "Quan diem nhin nhan ve the
gi6i, hy vong, su lii eu6n caa ngitai h6 tro, sit kiem soot, cac each filth Hen
hanh, the each lam each 16i 1&m, sin nhan dien ten tai va sin can thiep the
chat". Nhang ne 114c he trd khach hang qua vies ap dung nhung ki thuat
vuot qua, cai thien, dining dau v6i van de can phai th6ng nhat hay pha hOp
Nth quan diem nhin nhan caa khach hang ye each thine cai thien van de nhin
the nao cang nhit each he tro nao ma ho tan thanh. Su deng be do co the
dat throe bang each phai hop cac phuang phhp Hong - Tay hay ton giAo, hay
xin phep met ngitoi ton kinh trong nen van Wm eaa khAch hang duos ap
dung ki thuat ang dung nao do.
Hi vong throe cho la met meu s6 Chung ea a tat ca nhang nen van hOa
kiem tim su h6 tire. Ngitei he tro hieu dude khai niem nay se di tim hy vong
them trong to duy caa khfich hang qua nhung phuong Hen van hoa nhu
mac the hien trinh do dao tao, kinh nghiem, kik tithe va su tin tin. Ste thu
but caa ngu'ili hi, try nhu Rogers mien to bao Om the dac diem the hien (vi
du: su chart thite, cam filling, quan tam tieh cue) caa ngitai he tro vet do
khach hang the Binh tam quan trong trong mei quan he nail h6 tro -
khach hang. Dap diem nay caa ngitai he tro da throe nghien cum ki trong
tam li hoc phiaing Tay, nhung nhung nhu nghien eau giao thoa van h6a
ding they dude tam quan trong caa no nod ngith he Ho va han gun throng
ten trong cac nen van hoa klthe.
Viec gulp da khheh hang dat tai met mac do kiem soot the van de ho
trinh bay la muc lieu phi bien trong nhieu nth, van Ilea. ViOc kiem soot
thudng dat dude bang thkie hien hanh vi mei. Trong tam 11 hoc phiicing Tay,
sit soot dude the hien qua vie, c hoe cac ki thuat thu gian bang nhung
tong cu phan hei sinh hoc (Woe sin dung m6i khi có hp hie gay tang Wang.
NIRing nen van hoa khac sa dung nhung phitong phap klthe. NOM Trung
Quec chang han, ce the sin dung Thai cue quy6n, luyen tap, hay the each
khac do ngitai Trung Querc pltht trik theo each ng6i thigh, dat den trang
thai binh than va can bang. Ccic each thud Bert hanh khai ngu6n W khai
niem ye sin ehuyen dei &toe met giai ki nao do dem lei. Dac biet, Harper va
Lantz (1996) bao con rang each thac tign hanh nay la giai loan lining Hang
cho viec chuyen to cai chat (rai IsO hanh vi Cu) sang tai sinh (bat &du cac
hanh vi mdi). Met vi du trong van h6a phiicing Tay 11 khAch hang theo met
chacing trinh cho toi khi het tit Ca cac cap va tot nghi4 met each thanh
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