BAI GIANG CONG TAC XA HOI

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su tap trung khOi the van de gia dinh quan trong khac. Trong bugi tu van dau tien, hay chi ra rang khi moi viec xay ra trong gia dinh, moi ngugi dgu bi anh huang. Cuec not chuyen nen tranh tap trung vao met thanh vien do. Chang han, khi Mai guy& trUdng hop thicic giOi thieu d dau chtRing nay, ngttai nhan vien CTXH co the mu6n gap ca Viva my (dii la ho da li than) ve. hOi v@ nInIing phaong phap khac giai quy'gt cac tinh hugng gia dinh. each tigp can nay keo su tap trung ra khai Steven va cho phap ea bg va my Steven not chuyen ve nhang cai khac anh Imang den hanh vi cua Steven. Nguai cha Ira nguai me co the Ian Melt ke vg moi quan tam dm ho khgng chi dgi vdi Steven ma con dei vdi cac van clg gala ho. Sp tap trung nay nhan manh rang co ea nhang digu khac dang Hen ra trong gia dinh va rang cac van dg co ye nha tach biet co the co lien quan ran nhau. 7. Khuyeit klach sit duy tri cdc bud ttl vein gia dinh. Nhan vien CTXH can phai lam re khi ket thlic bugi digu tri thit nhal ve tam quan trong cim viec tip tut Mau tri va ca gia dinh lam viec cling nhau de giai quyet van de da chlOc nhan thitc de dat dude roue tieu. Khong phai hic nao cling dg thuyet phut gia dinh quay lat. Thai gian ban da sit dung vdi gia dinh can phai truyen tai dude tam quan trong cua tong viec nay voi gia dinh va thong qua thai gian lam viec vdi nhau, ho có the dat dude cac Inge tieu nhu thg nao. Mgi quan he ma ban da thigt lap vdi mai thanh vien se quygt dinh su sin lOng quay lai hon bat cii yeti t6 nao khfic. Pinking phap ma ban chao hal gia dinh trong tuck phOng van dau tien co the rat quan trong. Hay tu gidi thieu minh va xem ai la nggoi dan chuyen trong gidi thieu. Th6ng nuking la met nguoi cha hoar me, nhting hay quan sat xem ai co ye co trach nhiem trong tinh hugng. Ngu la ngdoi me nhan trach nhiem, chi to giai thieu minh ra sao rOi lUU y ai la ngubi tigp theo. Thong tu nhu vay, hay de y each trao del gi> a cac thanh vien gia dinh trong cuec gioi thieu nay. Sau khi chao hoi, gia dinh nen dude chon ch6 ngoi thoai mai, du la trong van phOng cua ngudi tri lieu hay d nha. SV Iva chon ch6 ngai se cho ban mg hinh giao tip trong gia dinh. Ai ngoi canh ai? Cac thAnh vien gia dinh có thay dgi chi) ngti khi ho ngoi khgng? Ho giao tiep vdi nhau thg nen khi chon chi)? CO nguai nao chi cho nguoi khac cha ngai khong? Sau qua trinh chon cho neg., ban oó the mugn bat dau vdi met can chuyen nhy nhang, nhan xet cal gi la su quan tam cim it nhat met thanh vien trong gia 260
dinh. Co the la ve met tran cid bong neu ai do trong gia dinh thich, hay co the la nhan xet vu vo ve thai bet. Mac clan kieu thao luan nay khong keo dai, ne khong phai la vo b6. Viec tarn ditng nay trUde khi cac van de dude thao luan cho phep gia dinh cam tha'y thoai mai va bat dau thu gian. Tai met s6 thiai diem, ban se mu6n dua ra the chi dan cho buei gap mat, nett ban lam viec do ngay tit sdm trong buoi dau tien nay thi se dang hdn ben vi the chi dap mang lai met ed the an than cho gia dinh va cho moi ngudi hieu ye each Hide dien ra ciia cac bu6i to van. Thong thuang, day se la Me ban thu Mum thOng tin to the thanh vien gia dinh v6 van de. Hay dua eau hai cho mm riven va de ngudi clan dau phat bieu. Hay bat dau cues thao Man bang each hei "Ai dua gia dinh minh tai day hem nay?" hay "Anh/c14 nghi vi sao gia dinh minh lai 6 day horn nay?" la mat each thich hap de bat dau. Ban cc) the dam bao la hOi moi thanh vien trong gia dinh eau hoi do. Viee nay dua ra met thong diep la 9 kin ciia moi ngudi &au quan trong va moi ngudi deu tham gia, No ding cho phep moi thanh vien gia dinh có then gian diet' chinh yen nhung then xay ra va bat dau hinh thanh the quan diem ve nha tri lieu. Lam viec vdi moi ngudi cling gop phan Lao dung skt cam thong va tin Wang. Neu ban:chi tap trung vao met thanh vien gia dinh, nhung ngudi khac se cam thay bi loai tit va ea the mien cueing trong viec xay dung quan he. vdi ban. KM qua trinh nay tiep dien, hay tranh viec d6 cho met ea nhan, neu viec nay et tiep toe. Bang each hea moi ngudi eau Ilea do, ban se get ha dude su tap trung cua gia dinh vao thanh vien gia dinh dude the dinh la ea van de. Tiep theo qua trinh Mei nay, hay bat dau the dinh tinh hinh cua gia dinh. Ban ce the lam viec nay bang nhieu each khac nhau. Mat phudng phap la giai thich eho gia dinh hieu van de khong phai la chi do met ngudi va rang moi ngudi trong gia dinh ca lien quan den nhung gi xay ra. Cach thit hai la ice° au chti y ra khOi ithanh vien dude xac dinh bang each tap trung vao the ea nhan khac trong gia dinh va su the dog eda tinh hinh gia dinh len ho. Mat each thit ba la hudng ski chti j1tai mot min quan he trong gia dinh va tap trung moi ngudi vao do. Truang Imp 7.2 eho ban met vi Nhan vien CTXH da chuyen su tap trung to Steven la ngudi co van de sang Chao Man ye each ngudi cha hoac ngudi me dei phO vdi the tinh hueng kite khan. Dieu nay cho phep hudng sti tap trung vao van de va tao met cd hal cho nhan vien CTXH xem ngudi cha va ngudi me giao tiep vdi nhau the nao. 261
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DAI HQC DAN LAP THANG LONG BAI GIAN
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myc Lyc Lèln6i4u 5 Lai moat/ 7 Chu
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6 Chung toi hi vong rang khi cu6n s
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8 nang xac dinh van de caa del Wong
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Khong chii Si rang nghe Nghia la ng
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Giong mai Giong noi nen phii hdp vo
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loan tam li, tang thang, met mOi tr
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5. Mat nhin-tiep xbc qua anh mat, n
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clang tim giai phap cho van de va k
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Clip di;, 2: Ban dang cam thgy that
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8. Met co be 12 tuth bi anh trai qu
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1. Khach hang: Gan day tai cam thgy
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9. Khach hang: Chgng tea co van de
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cang da tang trai qua nhung dieu Wo
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Khi nhan vien CTXH nghe eau chuyen
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• Nen dat cau hOi tap trung vao n
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3. Khach hang: "Anh ta sa vao nhung
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Cau hOi theo trial hoc Socrat "Khon
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thong tin vg met chu diem cu the de
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Cau hai dank gia de khach hang din
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Ban danh gib mOc dO hobn thanh nhil
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Cau tra lei cam thong matt: Ban dan
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Cau tra Itli quan tam tich cite mal
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Can tra ldi quan tam tich ciic ma.u
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4. Benh nhan noi trn nam trong trai
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Citu hal lam sang to van de: Anh ma
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17. MOt ngtieti ta nang thon ra ThU
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+ Van ban xac dinh tinh trang caa k
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mat thcii dO it than thtinh, cat ma
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Ngu6n got chinh xac cua the yeti t6
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NOi Ivo Su thgp kern Su but bOi S2f
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64 1. Can be nay dang d giai doan n
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• de kgt hop sieu ca nhan ma khac
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mei truang 'et/ nhien caa ngtiai do
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• Nhang mang Judi quan he hien Mi
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• Cho rang co the doe &toe suy ng
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M6 hinh danh gia dua hen cac thirn?
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lap chile nang va Huang thanh tgt n
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6.sa dung cach danh gia nham ttm ra
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True III nham the hien bat ki dieu
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• Tim hieu xem lieu co su rgi loa
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throng nhu nghe chang hop 1f lam, n
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nghien eau va thaang xuyen Wide cac
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TOM TAT Chuang nay gidi thieu cho n
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nhien nen nhan vien CTXH the hien d
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tigp tut tra phi tu van có nghia l
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6 có the gap khO khan trong khi gi
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cu6n each mang ten "Nghien ads &fa
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them met se- bueb nth. Bien phap ga
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3. Cac &Mc hAnh deng hoac cac nhiem
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3. Cac ygu t6 ben ngoai có the anh
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Van de ye gia dinh la met van de kh
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qua trinh to van. Vi du muc lieu da
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nguai khde va tap trung vao hAnh vi
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can phai dUcic lam re hdn de co the
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Trong cu .& "Bai tap thuc hanh tong
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Co rat nhigu mo hinh day each giao
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chuyen voi. Vi du trong suet butii
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Cac aging diep "toi" khOng dg 16i,
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cam thgy digu ma ban dai cam thay.
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Cac mue tieu to van can cu thd va r
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dau su danh gin dia ho van mang tin
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thoa man trong hen nhan, Chi s6 Tho
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TOM TAT ChuOng nay tap trung vao qu
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gio-ng nhau. Dieu cot yeu nhal cua
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4. Phan anh dya tren tinh hitting c
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i rei loan se tang rei loan hOn neu
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Kithuat tang curing ban nga Duct tr
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Buac hai caa qua trinh la tao ra ma
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Rimm va Masters (1974) da dua ra me
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ttdc mall de gifi tri bang 10 diem
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ngoi tntec may vi tinh chdi tro chd
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KT thuat sir dung quan he sang tac
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C: nhung ket qua lie cam giac va ha
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can co them kinh nghiem vg thi cit"
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Kith* xe-p hang sythanh thao va tho
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"Li thuyet nen tang cua liOu phap 1
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chicle thigt lap gitta nhan vien CT
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5. Tao ranh glad 6. Tao bat can ban
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de hei one thanh vien gia dinh ye 5
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To bgt can bang (bat toting xting)
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KT thuat ma to yin dg De Jong va Be
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lam viec gi khac biet khOng?" hoac
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khang thgy. Digm math chgt a day la
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h6a khac nhau. Tam yen P6 nay bao g
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Ch uang 5 PHAT TRIEN KT NANG D61 PH
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nghiep dude trubng nay!", thi khach
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Trong dot digu tri ba, khaeh hang v
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Bai tp ta la nguy cd th \lc su vdi
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nhdc dinh to tit. Khach hang c6 ngu
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Theo Lewis uez dthzg szt (2002): "K
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Murphy —"n6u co gi co the sai lam
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dich dieu tri la chi ra rang khach
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Hanh vi higu chign thuang dude boc
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Lange va Jakubowski (1976) thao lua
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Stt kien dinh ve cai tot. Su kien d
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clai eang hadng dan the ma tit nhan
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hai ben cai ma hon vdi nhau, ea hai
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1. Cai thien mtil quan he ciTa ban
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1. Hay danh vai phut de can nhac xe
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Jerry, ... tai ninon anh hit that M
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3. Nhung su kien kinh nien nhung kh
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giai doan the ha nay, su cang thing
Page 207 and 208: "dgu hieu ctinh bao Om" c6 the dace
Page 209 and 210: Bich vu tham ven". Nhieu nguai ehon
Page 211 and 212: cua moi ngudi va nen dude chgp then
Page 213 and 214: Chuang 6 THVC HANH PHAT HUY NQI LUC
Page 215 and 216: 7. Hay kien nhan vi ski Lisp sac ci
Page 217 and 218: each not vg nhung (lieu ma ho da di
Page 219 and 220: 3. Phai gig dinh rang ban kh6ng the
Page 221 and 222: Phai c6 trach nhipm tgi khach hang
Page 223 and 224: cling -nhu Id nang ma nhan vien CTX
Page 225 and 226: Trail hanh can thi4p Qua trinh can
Page 227 and 228: Lu8n phai xem xet m6i quan he this
Page 229 and 230: 3. Hay tan ra nhung Iniac en the de
Page 231 and 232: met eau chuyen mai bang each suy ng
Page 233 and 234: song vg nhan each, y thitc, deng ly
Page 235 and 236: cua phu nu, b6 qua nhung digu nay l
Page 237 and 238: Phat huy th6 manh cho khach hang la
Page 239 and 240: 4. Chu trong van dac diem rieng bie
Page 241 and 242: Cong tat vdi cac gia dinh la float
Page 243 and 244: Cac ranh gidi Cac ranh gioi la nhun
Page 245 and 246: Cac mii hinh doe nhet Cac mo hinh d
Page 247 and 248: nha tri lieu c6 the three xem la e6
Page 249 and 250: Chdng nao nha tri lieu gia dinh cli
Page 251 and 252: phan lan cua moi tong tae that hAnh
Page 253 and 254: ean phai tip xuc lan (tau vdi gia d
Page 255 and 256: trinh bay va chap nhan quan diem ca
Page 257: dinh. Viet ghi chu cac he thong con
Page 261 and 262: Viec danh gia cac tinh hudng gia di
Page 263 and 264: Re rang la yang dai ca lne nao do d
Page 265 and 266: Trong qua trinh danh gia , c6 the l
Page 267 and 268: khac &Ong met vai trO quan trong la
Page 269 and 270: 10. Moi nen van hon deu coi trong t
Page 271 and 272: Vi du nhan vien CTXH co the bat dau
Page 273 and 274: tre, met trai, met gai. Cac throng
Page 275 and 276: Cac qua trinh va phdang phap Thuc t
Page 277 and 278: uong ruou ciia minh có anh huang d
Page 279 and 280: Cac can nhac vg van boa la nhiing y
Page 281 and 282: nam va n3, va cac trung tam cong de
Page 283 and 284: Me hinh chila benh nhan manh vao sV
Page 285 and 286: thlic va d6i eau" va "khuyen khich
Page 287 and 288: Sau giai down lam viec met minh, ng
Page 289 and 290: ThUeng thi torn tat nay se dude vig
Page 291 and 292: 3. Nhom phat trien uttoc thigt 1(6
Page 293 and 294: • Lam viec cai ma vai cac nei lo
Page 295 and 296: Met phtiOng phap lam tan bang la ch
Page 297 and 298: Ki thun't giai quygt bat d6ng: Khi
Page 299 and 300: Giai doan au Giai doan dau la thdi
Page 301 and 302: chile c6 the hia chon nhung nguai c
Page 303 and 304: nay e6 the la not quy ve phuong pha
Page 305 and 306: ca nhan trong khi khep lai nhung le
Page 307 and 308: khong tinh nguyen, cac thanh vien t
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viec ma se de cap den nO trgc tip t
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(3) met thai ki cuel trong do sp ta
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nghe. Nhan vien CTXH cling co the g
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Twang hop 8.1 Giai down giCia trong
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• Cac thanh vien &No h6 trd trong
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Chuang 9 CAN THI1P VAO CAC HE THONG
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Cac rao can vat chit Viec phat hien
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dieu tri cai nghien, nhang ngtibi m
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va de dung gia dinh re (Ping, 2002)
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Doi khi quy trinh nay la true tiep,
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Thief Igp muc tier hap li Trong qua
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Cot trash nhiem chi ra ngudi chin t
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Gain, sat va danh gia lal Met budc
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Cac nguyen tee ego chic trong twang
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clang hanh lang cho met chinh kien.
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Met han chg vg dao difc mita lien q
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nhat di thuyet phuc? Ca nhan nay se
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can tra la mgt vi du. "Tei khOng ca
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deng phap H, viec dua ra tong luan)
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Hoat dong di kern voi cac hanh deng
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thong tin, phan tich du lieu, chia
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an giam et& hay nhfing ki nang khac
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vu phi hop vdi von de. Can can nhac
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giam d6c va van dua ra cac thong ti
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Chucrig 10 KIEN THOC VA KT NANG DAN
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hoa eke ket qua cho bat cu ca nhan
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qua dOi hOi chting ta phai dap Ung
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Cac thiet ke . AB D6 hieu Wide the
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HiNH 10.2. Vi du vg thigt ke B Cac
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0 1 2 3 4 5 6 7 8 9 10 11 12 13 14
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6 5 4 r 3 2 z 1 0 ,0 0 1 2 3 4 5 6
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nheing ding cu do goi la thang diem
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Dam manh va didm yea coa danh gia b
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(Xing nhu cac phuong phap khae, tha
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chung, nhang nghien cau nay bao gai
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cac xu huOng hoac cac me hinh có t
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Cac thiet k6 nhom throe Ring a ta r
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E ^. 0.) 40 • 35 30 25 • ♦ Ca
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an luyen nhOm da kgt auk. Diem caa
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chuong trinh vol tarn thanh vien. C
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trade va sau, met sg hoac tat ea ca
Page 391 and 392:
Cac bie'n phu thuOc khac nhau: Hai
Page 393 and 394:
Float deng danh gia nen dupe gan bo
Page 395 and 396:
z TOM TAT Chtidng nay dua ra dinh n
Page 397 and 398:
16. Canda, E. R. & Furman, L. D. (1
Page 399 and 400:
46. Gorey, K. M., Leslie, D. R., Mo
Page 401 and 402:
74. Lewin, K. (1951). Field theory
Page 403 and 404:
103. Preston. J. (1998). Integrativ
Page 405 and 406:
132. Sherman, A. (1973). Behavior m
Page 407:
Chin trcich nhienz xulit bcin: Giam
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BAI GIANG CONG TAC XA HOI

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