BAI GIANG CONG TAC XA HOI

vg can tinh hugng song caa ho. Li thuyet nay e6 ich cho \dee hieu li do tai
sao hai nguoi nao do có tong met tinh hugng nhu nhau, vi du nhit dang
rang nghe xdp caa minh gap Y vg vik tai thien cling viec, lai cat nghia su
vi'ec do met each khac nhau. Met ngttai thi cho la su vi'ec do la mot thach
that tich cue nh'am gitip ding ty phat tri6n, trong khi clO nguei kia lai hieu
cuec trao de;i d6 theo each lieu cue va nham a de doa nhan vien.
CO le met trong nhung ang dung thus to nhat caa phuong phap tigp
can to duy la trong vies xem xet ehang tram cam. Day la each hik qua
trinh bi tram cam met each thus le. Nguoi di6u tri xem xet be ba to duy.
flutel dau tien trong b'y ba d6 la qua trinh suy nghi thigu tich cue ma
khaeh hang da hoe dude hay "that tries rang ban than ho lien tun chi toan
chita nhung digu tieu cue ma thoi. Tha hai, nguoi bi tram cam nghi rang
"th6 gidi" dang del xa bat cling vdi minh. Va earl Ming, ngttai tram cam tin
rang hoan canh bi dat cua minh se ti6p then khong thd Mang trade dude.
Met khia canh khac caa phticing phap danh gia dim tren li thuygt to
duy la vice xem xet eac suy nghi caa khach hang a bigt cittOc do e6
phai la "nhung meo m6 to duy" pho bign nao (TO khiing (Beck, 1995). Sau
day la danh sach 12 meo mO tu duy dien hinh:
• Suy nghi hoac-tat-ea-hoac-chang-sogi (xem xet tat ca moi ehuyen a
cac thai cue hoac la cue tgt/ hoar' hao hoac la cue t6i thigu sot
tham tg)
• The tham hba can su vice (chi doan Wong lai hay nhin nhan Wong
lai theo chigu httong 'eau)
• Loai tra tat ca nhung gi tich cue (tu nhu rang nhung die& pham
chat tot dep/ tieh cue chang co nghia gi ca.)
• Lap luan earn tinh (tin vao cai gi do chi bid vi ban "cam thay" la digu
do thing trong khi loaf tra thong Ca d6i lap lai digu do)
• Gan ten goi cho moi tha (gan ten goi cho ban than hay cho %Mai khan)
• Ph6ng dai/ danh gia a mac t61 thieu (tit danh gia ban than, ngttai
khan hay tinh hugng - phong dai mot each kheng thuc M nhung digu
tieu ale hay danh gig nhung digu tich cue a mac tgi thieu)
• Hieu su tee theo kik sang lychrilu trong h6a co lua chyn (chit Y
qua nhigu den met chi tie't lieu cue don le, trong khi lig qua Man be
bgi canh)
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