BAI GIANG CONG TAC XA HOI

ciia minh. Hoan thanh met dot digu trj 30 - 40 phtit, sau do thao luan
nhfing ket qua dieu tri then Lung vai mat trong 10 phtit.
C5u hoi suy nghi:
new?
1. Bon se gidi thieu y hieing tij dew tao hi nang cho khcich hang nhrt the
2. Ban se ha" tro khdch hang bang each nag de thdy ditch tam quan
trong ceza oh& dao tao kl nang?
3. Neu Vlach hang laming quan tam den dem tao ki nang, ban se tie')
tqc dithz tri yet tievp Ric ha trek khcich hang can nheic Wee dao too ki nang relict
the new?
Kithu5t huan luy5n kien dinh
Khi khach hang n6i vg nhiing muc tieu ma ho mu6n dat duct hay
nhang van de ma ho muen giai quyet, nhigu ngudi nOi rang ho mu6n cam
thay to tin Min, to khang dinh Mtn hay kiem soat dude ban than nhigu hon.
Mat vai khach hang to mieu to minh la ntifing ke khong cuong quyet, (lac
biet la trong nhung tinh hu6ng lien nhan each nhat dinh. Vi du mat ce gai
rat We gian vdi ban than khi co ay khong the chit' dUng throe ban trai cua
minh khi anh to gi6u cot quan diem chinh tri ena co ay. Hay mot ngdoi
trung lien cam thay eau bai ski rang buac gia dinh. Hay mat ba cao tuSi
cam thay minh bi b6 roi va con chi der truang thanh eua ba kh&ng lang nghe
nhung gi ba to not vg vi0c nuoi con. Nhfing khAch hang can dude nghe, ha
munh dude hieu, ho mu6n gay rac rgi cho ngudi kilt. Lieu phap hut luyen
su kien dinh se dem lai loi ich cho
Theo Kirst — Ashman Ira Hull' "vice huan luyen tinh kien dinh khien
khach hang nhan ra va hoat clang dua tren nhan dinh rang ho c6 quyo'n
ban than ho va the hien cam gide cva minh mat each to do". Viec huan
luyen tinh kit dinh la met phuong phap dude sit dung Olt; Bien de chinh
siia hanh vi lien nhan each thich nghi sai, (lac biet la hanh vi bu6n ba va
hien chitin (Buttell, 2002; Hull & Kirst — Ashman, 2004). Viec huan luyen
nay phoi hop ca li thuyet ve hoc va nhung nguyen tac chinh sua hanh vi,
tau su phan biet rti rang gifia hAnh vi kien dinh va hanh vi hi'eu chien.
Kirst-Ashman, K. K., & Hull. G. H., Jr. (2001). Generalist pracitce with organizations
and communities (2" d ed.) Belmont, CA: Brooks/Cole.
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