BAI GIANG CONG TAC XA HOI

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dgn van de nay, có met s6 ygu to dude coi IA quan trong trong viec phat huy nei hie eho phu MI a giai doan can thi'ep. Phuong phap phat huy nei hie cho phu n>t da matt cua Gutierrez la quan trong trong chign ludo nay. Phuong phap cua ba eho rang nhom Ong tee nen dupe tiu Hen. BA nhan thdy cac nh6m nhO la mOi Huang hoan hao trong phat trim nhan thfic, trp gitip fan nhau, phat trim ki nang va giai quygt yen a va met each li 'Luang cho khach hang thq hien kha Ming anh huang den ngoai khac cua minh. BA con nha'n manh ve tam quan Hong cua mgi quan he trci giup ceng tar. Thong qua m6i quan hg nay, ski Wong tee nen dim Hen sii trung thkic, ton trong In nhau, ski giao tiep e6i ma va than tinh. Ban than khach hang cling có the ttfi phat huy nOi Ipc cho minh thong qua mei quan he vdi viec nhan viers CTXH da trd gitip khach hang cilia nhfing thenh cOng cua ho ra ben ngoai. Nhfing ki nang trong phuong phap dm Gutierrez nhu sau: Ch6p nhan each dinh nghia ye van a dm khach hang Khi ban chSp nhan each dinh nghia vd van de cua khach hang nghia lA ban dang chSp nhan ski kigm soat tinh hu6ng cua ho. Nhu vey khach hang dupe tre gidp tki ghat huy nei hie va to can thiep. Chfnh digu do da tao cho khach hang co cd hei lam chn cues seng cua ho trong tinh hueng khO khan hay cang thang. Tim ki6m va phat huy the manh sSn c6 Khi tim ra va phat huy the manh san có cua khach hang, nhan vien CTXH da lam tang kha nang va thg manh san ea cua ho. DSi vOi phu nu, nhan thSy kha nang va thanh Gong cua ho trong xa hei se HO gitip ho nhigu hdn khi ra ngoai. Tham gia phan tich ve quyen ban trong tinh Wing cua khach hang Su phan tich nay bao g6m viec doe ki tinh huSng cua khach hang. NO bat dau bang each phan tich viec bi yeu the se anh hang nhu the nag den tinh hugng cua khach hang. Vige phan tich nay kheng chi xem xet ene dieu kien, tinh hugng cA nhan ma con ea cac dieu kien khac ben ngoai xa hei da tune 1)6 quygn We a phu nu. Bugg tigp theo la tim ra nhilng the manh tigm tang trong tinh huCing cua khach hang. Nhang thg manh tim tang nay c6 thq tim tha'y t8 chinh trong tinh hugng cua khach hang va ben ngoai xa hei. Ski an bue va quydn lue IA nhcing ygu t6 quan trong xoay quanh cuec sang 236
cua phu nu, b6 qua nhung digu nay la khong trd ginp ho trong qua trinh phat huy nqi hie, Dao tao ki Wang co bin Khi nhan vien CTXH dao tao cho khach hang cac kl nang co ban, nghia la ho da trang bi cho khach hang nhfing phitong phap t6t nho do khach hang c6 the Wet qua van de ygu thg cua ho va c6 the kiem soat dude tinh huoing hien tat Phu n3 Co the on dung cac ki nang nhu giai quygt van dg, lam cha me, ki nang to chile nham phat huy nei lift cho chfnh mink. Huy dgng cac ngu6n lift va Ong vien khach hang Khi chfing to huy dOng the ngu6n lkic va deing vien khach hang, nghia fa chung to dang dao tao cho ho c6 kf Mang do neu cluing to thkic hien tren tinh than tre gitip ho phai huy nqi lac. Phat huy ngi Igc cho khach hang la nguen cao tued Can thiep cho khach hang la ngq6i cao tu&i trong xa hei t3 Ian chi xoay quanh the vain dg vg y te. Khoang giiia nhiing nam 80, nhOm nwitoi c6 tuee to 65 tra len la 12%. Den nam 2030, con so" nay se tang len la 22%. Nhu cau cem nhOm ngudi nay la m6i quan tam lem nhat vi ho song lau hqn va yen can co ski cham sec hang ngay ding cac dich vu y tg. Smith va Eggleston cho rang nhung ngudi gia van mu6n la nguai c6 ich va dude thing hien cho xa hqi, khong bi co lap va mugn co el.* song binh thuang. N6u xem xet cac vain do va nhu cau cem khfich hang cao tu6i thi khong e6 gi ngac nhien khi thAy rang ho Juan cam thaly khOng co quygn lac gi. Nhung khach hang cao tuSi thuaing c6 xu huung bi ha gia tri trong xa hqi, phAn IOn la do ho khOng c6 viec lam a mot xa hei coi trong ding viec. Mac du co the ca nhung thai d6 khac nhau tuY theo tang lien van hoe, nh3ng khach hang cao tu6i trong xa hei cim chting to thtiong khong dude kinh trong. Ho c6 khi eOn bi xem la nhfing ngdai bi "be di". Chfnh xa hei da tao ft c0 hei cho ho c6 the t3 phat huy nei Can thiep trong viec phat huy nea lye cho khach hang cao tugi can phai clt3t sv tv guy& la trung tam. Su to quygt lam cho khach hang cao tugi c6 the to kiem scat lai emic song ciita ho. Mac del c6 nhung tinh hugng ski di quygt khong mang lai kit qua, digu quan trong la nhan vien CTXH phai bigt dude nhung tinh hugng ma ngitai gia cO the thia ra nhfing quy& dinh vi 237
Page 1 and 2:
DAI HQC DAN LAP THANG LONG BAI GIAN
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myc Lyc Lèln6i4u 5 Lai moat/ 7 Chu
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6 Chung toi hi vong rang khi cu6n s
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8 nang xac dinh van de caa del Wong
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Khong chii Si rang nghe Nghia la ng
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Giong mai Giong noi nen phii hdp vo
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loan tam li, tang thang, met mOi tr
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5. Mat nhin-tiep xbc qua anh mat, n
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clang tim giai phap cho van de va k
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Clip di;, 2: Ban dang cam thgy that
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8. Met co be 12 tuth bi anh trai qu
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1. Khach hang: Gan day tai cam thgy
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9. Khach hang: Chgng tea co van de
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cang da tang trai qua nhung dieu Wo
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Khi nhan vien CTXH nghe eau chuyen
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• Nen dat cau hOi tap trung vao n
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3. Khach hang: "Anh ta sa vao nhung
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Cau hOi theo trial hoc Socrat "Khon
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thong tin vg met chu diem cu the de
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Cau hai dank gia de khach hang din
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Ban danh gib mOc dO hobn thanh nhil
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Cau tra lei cam thong matt: Ban dan
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Cau tra Itli quan tam tich cite mal
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Can tra ldi quan tam tich ciic ma.u
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4. Benh nhan noi trn nam trong trai
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Citu hal lam sang to van de: Anh ma
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17. MOt ngtieti ta nang thon ra ThU
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+ Van ban xac dinh tinh trang caa k
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mat thcii dO it than thtinh, cat ma
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Ngu6n got chinh xac cua the yeti t6
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NOi Ivo Su thgp kern Su but bOi S2f
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64 1. Can be nay dang d giai doan n
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• de kgt hop sieu ca nhan ma khac
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mei truang 'et/ nhien caa ngtiai do
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• Nhang mang Judi quan he hien Mi
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• Cho rang co the doe &toe suy ng
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M6 hinh danh gia dua hen cac thirn?
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lap chile nang va Huang thanh tgt n
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6.sa dung cach danh gia nham ttm ra
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True III nham the hien bat ki dieu
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• Tim hieu xem lieu co su rgi loa
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throng nhu nghe chang hop 1f lam, n
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nghien eau va thaang xuyen Wide cac
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TOM TAT Chuang nay gidi thieu cho n
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nhien nen nhan vien CTXH the hien d
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tigp tut tra phi tu van có nghia l
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6 có the gap khO khan trong khi gi
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cu6n each mang ten "Nghien ads &fa
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them met se- bueb nth. Bien phap ga
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3. Cac &Mc hAnh deng hoac cac nhiem
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3. Cac ygu t6 ben ngoai có the anh
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Van de ye gia dinh la met van de kh
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qua trinh to van. Vi du muc lieu da
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nguai khde va tap trung vao hAnh vi
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can phai dUcic lam re hdn de co the
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Trong cu .& "Bai tap thuc hanh tong
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Co rat nhigu mo hinh day each giao
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chuyen voi. Vi du trong suet butii
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Cac aging diep "toi" khOng dg 16i,
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cam thgy digu ma ban dai cam thay.
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Cac mue tieu to van can cu thd va r
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dau su danh gin dia ho van mang tin
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thoa man trong hen nhan, Chi s6 Tho
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TOM TAT ChuOng nay tap trung vao qu
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gio-ng nhau. Dieu cot yeu nhal cua
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4. Phan anh dya tren tinh hitting c
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i rei loan se tang rei loan hOn neu
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Kithuat tang curing ban nga Duct tr
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Buac hai caa qua trinh la tao ra ma
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Rimm va Masters (1974) da dua ra me
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ttdc mall de gifi tri bang 10 diem
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ngoi tntec may vi tinh chdi tro chd
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KT thuat sir dung quan he sang tac
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C: nhung ket qua lie cam giac va ha
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can co them kinh nghiem vg thi cit"
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Kith* xe-p hang sythanh thao va tho
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"Li thuyet nen tang cua liOu phap 1
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chicle thigt lap gitta nhan vien CT
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5. Tao ranh glad 6. Tao bat can ban
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de hei one thanh vien gia dinh ye 5
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To bgt can bang (bat toting xting)
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KT thuat ma to yin dg De Jong va Be
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lam viec gi khac biet khOng?" hoac
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khang thgy. Digm math chgt a day la
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h6a khac nhau. Tam yen P6 nay bao g
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Ch uang 5 PHAT TRIEN KT NANG D61 PH
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nghiep dude trubng nay!", thi khach
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Trong dot digu tri ba, khaeh hang v
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Bai tp ta la nguy cd th \lc su vdi
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nhdc dinh to tit. Khach hang c6 ngu
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Theo Lewis uez dthzg szt (2002): "K
Page 183 and 184: Murphy —"n6u co gi co the sai lam
Page 185 and 186: dich dieu tri la chi ra rang khach
Page 187 and 188: Hanh vi higu chign thuang dude boc
Page 189 and 190: Lange va Jakubowski (1976) thao lua
Page 191 and 192: Stt kien dinh ve cai tot. Su kien d
Page 193 and 194: clai eang hadng dan the ma tit nhan
Page 195 and 196: hai ben cai ma hon vdi nhau, ea hai
Page 197 and 198: 1. Cai thien mtil quan he ciTa ban
Page 199 and 200: 1. Hay danh vai phut de can nhac xe
Page 201 and 202: Jerry, ... tai ninon anh hit that M
Page 203 and 204: 3. Nhung su kien kinh nien nhung kh
Page 205 and 206: giai doan the ha nay, su cang thing
Page 207 and 208: "dgu hieu ctinh bao Om" c6 the dace
Page 209 and 210: Bich vu tham ven". Nhieu nguai ehon
Page 211 and 212: cua moi ngudi va nen dude chgp then
Page 213 and 214: Chuang 6 THVC HANH PHAT HUY NQI LUC
Page 215 and 216: 7. Hay kien nhan vi ski Lisp sac ci
Page 217 and 218: each not vg nhung (lieu ma ho da di
Page 219 and 220: 3. Phai gig dinh rang ban kh6ng the
Page 221 and 222: Phai c6 trach nhipm tgi khach hang
Page 223 and 224: cling -nhu Id nang ma nhan vien CTX
Page 225 and 226: Trail hanh can thi4p Qua trinh can
Page 227 and 228: Lu8n phai xem xet m6i quan he this
Page 229 and 230: 3. Hay tan ra nhung Iniac en the de
Page 231 and 232: met eau chuyen mai bang each suy ng
Page 233: song vg nhan each, y thitc, deng ly
Page 237 and 238: Phat huy th6 manh cho khach hang la
Page 239 and 240: 4. Chu trong van dac diem rieng bie
Page 241 and 242: Cong tat vdi cac gia dinh la float
Page 243 and 244: Cac ranh gidi Cac ranh gioi la nhun
Page 245 and 246: Cac mii hinh doe nhet Cac mo hinh d
Page 247 and 248: nha tri lieu c6 the three xem la e6
Page 249 and 250: Chdng nao nha tri lieu gia dinh cli
Page 251 and 252: phan lan cua moi tong tae that hAnh
Page 253 and 254: ean phai tip xuc lan (tau vdi gia d
Page 255 and 256: trinh bay va chap nhan quan diem ca
Page 257 and 258: dinh. Viet ghi chu cac he thong con
Page 259 and 260: dinh. Co the la ve met tran cid bon
Page 261 and 262: Viec danh gia cac tinh hudng gia di
Page 263 and 264: Re rang la yang dai ca lne nao do d
Page 265 and 266: Trong qua trinh danh gia , c6 the l
Page 267 and 268: khac &Ong met vai trO quan trong la
Page 269 and 270: 10. Moi nen van hon deu coi trong t
Page 271 and 272: Vi du nhan vien CTXH co the bat dau
Page 273 and 274: tre, met trai, met gai. Cac throng
Page 275 and 276: Cac qua trinh va phdang phap Thuc t
Page 277 and 278: uong ruou ciia minh có anh huang d
Page 279 and 280: Cac can nhac vg van boa la nhiing y
Page 281 and 282: nam va n3, va cac trung tam cong de
Page 283 and 284: Me hinh chila benh nhan manh vao sV
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thlic va d6i eau" va "khuyen khich
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Sau giai down lam viec met minh, ng
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ThUeng thi torn tat nay se dude vig
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3. Nhom phat trien uttoc thigt 1(6
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• Lam viec cai ma vai cac nei lo
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Met phtiOng phap lam tan bang la ch
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Ki thun't giai quygt bat d6ng: Khi
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Giai doan au Giai doan dau la thdi
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chile c6 the hia chon nhung nguai c
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nay e6 the la not quy ve phuong pha
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ca nhan trong khi khep lai nhung le
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khong tinh nguyen, cac thanh vien t
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viec ma se de cap den nO trgc tip t
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(3) met thai ki cuel trong do sp ta
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nghe. Nhan vien CTXH cling co the g
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Twang hop 8.1 Giai down giCia trong
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• Cac thanh vien &No h6 trd trong
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Chuang 9 CAN THI1P VAO CAC HE THONG
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Cac rao can vat chit Viec phat hien
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dieu tri cai nghien, nhang ngtibi m
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va de dung gia dinh re (Ping, 2002)
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Doi khi quy trinh nay la true tiep,
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Thief Igp muc tier hap li Trong qua
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Cot trash nhiem chi ra ngudi chin t
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Gain, sat va danh gia lal Met budc
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Cac nguyen tee ego chic trong twang
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clang hanh lang cho met chinh kien.
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Met han chg vg dao difc mita lien q
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nhat di thuyet phuc? Ca nhan nay se
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can tra la mgt vi du. "Tei khOng ca
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deng phap H, viec dua ra tong luan)
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Hoat dong di kern voi cac hanh deng
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thong tin, phan tich du lieu, chia
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an giam et& hay nhfing ki nang khac
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vu phi hop vdi von de. Can can nhac
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giam d6c va van dua ra cac thong ti
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Chucrig 10 KIEN THOC VA KT NANG DAN
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hoa eke ket qua cho bat cu ca nhan
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qua dOi hOi chting ta phai dap Ung
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Cac thiet ke . AB D6 hieu Wide the
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HiNH 10.2. Vi du vg thigt ke B Cac
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0 1 2 3 4 5 6 7 8 9 10 11 12 13 14
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6 5 4 r 3 2 z 1 0 ,0 0 1 2 3 4 5 6
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nheing ding cu do goi la thang diem
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Dam manh va didm yea coa danh gia b
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(Xing nhu cac phuong phap khae, tha
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chung, nhang nghien cau nay bao gai
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cac xu huOng hoac cac me hinh có t
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Cac thiet k6 nhom throe Ring a ta r
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E ^. 0.) 40 • 35 30 25 • ♦ Ca
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an luyen nhOm da kgt auk. Diem caa
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chuong trinh vol tarn thanh vien. C
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trade va sau, met sg hoac tat ea ca
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Cac bie'n phu thuOc khac nhau: Hai
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Float deng danh gia nen dupe gan bo
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z TOM TAT Chtidng nay dua ra dinh n
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16. Canda, E. R. & Furman, L. D. (1
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46. Gorey, K. M., Leslie, D. R., Mo
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74. Lewin, K. (1951). Field theory
Page 403 and 404:
103. Preston. J. (1998). Integrativ
Page 405 and 406:
132. Sherman, A. (1973). Behavior m
Page 407:
Chin trcich nhienz xulit bcin: Giam
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BAI GIANG CONG TAC XA HOI

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