BAI GIANG CONG TAC XA HOI

Lange va Jakubowski (1976) thao luan toi ich cua viec phat trien he thong nigin tin kien
dinh nhu sau:
1. Bang each Ong ho ban than va khign ngudi khac Nit toi minh, chung ta dat duoc su td
ton trong va tan trong nhung ngdesi khac,
2. Bang each song theo cach khong gay t6n hai den ai trong bat cd tinh huang nao,
°king ta chain clitt duds viec td gay Mn hai cho ban than va nhung nguai khac
3. Khi chimg ta Ong ho ban than va bac la cam giac va suy nghi than thanh eta chung
ta, moi ngitesi deu co loi ve lau ye dai,
4. Bang each hi sinh tinh hem chink va to choi cac cam giac Ca nhan cua chOng ta,
nhung mai quan he thdang bi pha vd hay can tit phat trign.
5. Quan he ca rthan fro nen thdc to bun va clang hai long Flan khi chUng ta chia se nhung
phan Oog than thanh cua chUng ta vai nhung rival khac.
6. Kh8ng de' nhung ngdoi khac Nit chUng ta nghi va cam they gi thi Gang ich ky bang
viec thong de jf den nhCmg suy nghi va cam giac cua ngua khac.
7. Khi cluing ta thdang xuyen by sinh quyenlOi cua minh, chiing ta cho naddi khac tan
dung duoc chUng ta.
8. Bang each kien dinh va cho nattoi khac bigt hanh vi cua ho gay anh hdang den chung
ta nhu the nao, chung ta cho ho mat co hai de" thay hanh vi va chting ta cho ho
bit chOng ta tran trong quyen &Igo bigt quan digm cue chOng la.
BANG 5.1. L0i ich Goa sit kien dinh
Stt kien dinh cd ban la viec gi3 yang quygn, nigm tin hay V kign ca
Main. Sp Hen dinh co ban khong dinh Ming dgn chc ki Mang tong tac xs hei
khde nhu la lieu phap cam tieing. 14bt vi du dm sit keen dinh co ban khi bi
có thg la yeah not rang: "Xin 1oi, tOi muan nOi hgt mining digu tea
dang nbi dO (TA". Khi bi hOi met eau ma ban klaing dude °ban bi trade, met
cau chip 0 mue kien dinh ca ban eg thg la noi "TM main c6 met vai phut suy
nghi vg van de d6 de". Khi tg chea met yea cau, met cau dap lai cO thg
"Khang, chidu nay khong pila hop cho anh va Lai a di clad. Sp kien dinh co
ban clang bao gYm viec thY; hien tinh cam va danh gia vdi nhiing nggoi khac.
Nhung vi du c6 thg la: thich ban", "TM quan tam dgn ban", "Viet c6
met nggoi ban nhu ban khign tOi cam thay that hanh phgc".
Sit kien dinh earn thong xay ra khi ban thg MO ski nhay cam dm
ban We nguai khac. Day la ki'du kien dinh trong d6 khach hang cO thg nhan
ra Miele cam giac va TIM-mg trai nghiem cua had kik. Khi hai nguai noi to
vii nhau trong met cuoc hop, met eau dap cam thong tit nguoi thg ba có thg
la: "Co the hai vi khong nhan ra, nhung cuoc nOi chuyen cua hai vi khign
tai khi nghe duoc din hi6n cup cuoc hop. Xin hai vi noi nhO xu6ng duce
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