BAI GIANG CONG TAC XA HOI

ding nhau" (trg. 256). Cung tuong tu, truck khi buOc than vao thuang
thuygt a co (Mac met thuang Luang, m6i ben clang phai xac dinh se phai
sun lOng mat chi gi do a aloe met tai khac. Re rang la nguyen tat nay c6
the dung chi khi ban có gi do de thuang Meng, n6u khong hi sinh de dat
muc Lieu cao han, viec thuang Wong se c6 nguy ca that bai.
Met bttac nhgt thigt phai lam truck khi Mt& vao qua trinh Hwang
biOng la ea met kg hoach chi/1h xac vg nhung tiOc muSn time sti cim he
thgng khAch hang (Kahn, 1991). Vdi xac dinh quan trong nay, cac chitin
thud, t thuang thuygt bao gem viec yeu cau them dg to ba met thit de dpi lay
tai ma khach hang mugn. Vi'ec thuang thuygt kheng bao gia bat dau to in&
quan trong nhat, vi khong dat duos no se dan dgn met trong hai ben cam
thay cay clang.
Thttang Mang c6 the duck: sit' dung trong met 86 tinh hugng. Chang
ban, no có the co hiett qua khi duac sit) dung de ghip met em gai va cha me
em di dgn thou thuan vg gia hop 11 phai v6 nha khi di sinh hoat toi a trtiong.
No cang gin') cha me va dila con hi du6i hoc dat dude mot thou thuan vdi
phong hanh ehinh cita truang dg ra dieu kien. Thay vi du6i hoc, co th6" gia
dinh se d6ng y mot an treo hay met hinh thfic it nang n6 han nhana dh lky
mot thit cho he thgng truang hoc. nit c6 the mang dpi la met hanh vi ma
thigu then do se phai lam cho truing hoac cha me em bac 1)5 de doa kien
trttang len ton.
Cac hanh Ong phap li
Cac ki nang nghiem ngat phai co khi tign hanh one hanh deng phap
la: sit dung cac quy trinh t6 tong, de doa dua deli Wang can tra hoac to chitc
cua nguai do ra tong luan va cac chitin thuat gay sac op khfic (Connaway &
Gentry, 1988). Tuy nhien, khach hang phai nhan Unite dune hoan toan hau
qua ma nhUng chitin thuat do cO the dan dgn
Van deng la met vai tre quan trong cua nguai thue hanh CTXH, nhat
la khi khach hang bi ngan tra trong viec thvc hieu nhung quygn nhu nhung
nguai khac hay bi to chgi nhung nguen htc ho can de sgng. Met sgld nang
do nhung nguai van (king sU dung cling la nhung ki nang hall ich khi lam
viec vdi nhung ca nhan, gia dinh Ira nhOm (VD: ki nang gin() due, thuygt
phut, va thuang Wong). Cac ki nang khac bat dal) tra thanh cai da duac goi
la nth:Mg hanh deng xa hei hay t6 chiic ceng ding (VD: t6 tong, cac hanh
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