BAI GIANG CONG TAC XA HOI

ngtiai Elmo hanh trite tier] se phu thuec vao met se cac yeti to del hai ho phai co
nhung kien thac va ki nang nhat dinh mai co the co hieu qua duct.
Chuang nay cling nghien cau cac chitin hive thay doi mei truing khan
bao gem cac hanh thing vi xa het kg hoach hod xa hei va cac thay del ve td
Chadng nay kit luan vdi met than Juan ve anh haiing cua cac van dg
van hod va su da dang len cac hoat ding cna ha.
Diem nhan manh trong phan con lai cua chudng la ve cac hoat Tang
vdi he thong Ion hdn nhu ding ding hay t6 chac, song quan trong la to phai
nhd rang cac ki nang tong (met chicle su dung trong lam viec vdi ca nhan
van có the hp dung a day. Chang ham ki nang Fang nghe tat, sv than thanh,
Yong thtiu cam, va kha nang torn tat deli có ich nhu nhau du cac khach hang
la ca nhan hay ngadi ra quyet dinh tai tong Nhang ki nang nay da
dude than Juan d chudng 1 va chudng 4 (do la su thien vi va tittle hanh dkia
tren the manh) co the phat huy hieu qua khi lam viec \Tel cd quan lap phat,
nhung ngttai (pan 11 hanh chinh ii cac to chac hay nhung yeu to khac co lien
quan tai rao can mei truing. Cu6i ding, nhung ki nang nay ap dung thy
theo quy me cna he thong ma can bo CTXH dang lam vies.
Xac dinh cac rao can
Cac rao can mai Inking co the dudi nhigu dang, t t nhung can trio de
nhin thay nhu thieu met tai thang may den nhung cal tinh to có the cam
nhan. Nguyen tAc dao dueNASW cim My cho rang sit menh dau tien
caa nghe lam CTXH la nang cao su thoai mai cua con nguai va gop phan
dap ling nhung nhu eau thiet yeti caa moi ngttai, vdi ski quan tam dac biet
den nhu eau va viec tang Wang sac manh cho nhung nmtai de bi te'n
thudng, bi clan ap va song trong ngheo khi (1999, trg 1). Them vao do, digu
co ban cna CTXH la su Tau tam den cac the hoc do mei truing tao ra, gop
phan giai quyet nhung van de trong cuec song. Ra rang, nhung nhan vier'
CTXH phai gitip do khach hang de vtiot qua cac rho can the cieng vao su
thoai mai hay dat dude nhung nhu cAu co ban. He hoan thanh rule tieu nay
dei hi i met se dieu t r nhan vien CTXH, ma di& data tien la phai nhan bigt
dttOc khi nhung rao can nay hoat dog. Khong may thay, có the nhieu rao
can t'an tai ding thdr. Phan tiptheo se lam sang to met s6losi ray can nay:
(1) rao can vat chat, (2) rao can ve chinh sach va thu tux, (3) rao can ve tinh
cam, xa hai (4) rao can van hoa va (5) rao can th6ng tin.
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