BAI GIANG CONG TAC XA HOI

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gan nhau hula bang each nen "Ddang nhu la ca anh va Dung dang vat len vdi du an phai khong?", "Hai nguoi co th6 not cho nhOm vg digu hai nguoi muen va each chting to thvc hien ne nhu the nao". Trong tritang hap khac, viec sit' dung ]iii khen va clanh gia nhung trai nghiem caa cac thanh vien trong nhom c6 thg gay dung su gan kgt. Khi quan tarn den mai ca nhan va khich le ho Ung ho lan nhau clang tao ra moi quan he. Ban eg thg "Giang, ban dang chia se rat tet nhung kinh nghiem. TOi nghi Binh co met tinh htheng Wang to %roe chgng chi. CO thg ban hqi Binh met vai eau hal gitip chi chia se kinh nghiem twang to chang?". 5. Xae dinh va ton trong nhung khac bi5t de xay dgng sit dOe 15p va tinh ca thS. Ki nang nay dlii hei nhan vien CTXH sit dung "dung den ban than". Viec tra lei chan thue vdi the thanh vien trong nhOm vA chia se met each deng cam se khich le su doe lap va each then dat cai m .6 vai the thanh vien trong nhom. Them vao do, nhan vien CTXH se muoM xac dinh su khac biet Oita cac thanh vien chit khong chi nhting digit giovng nhau. Lim nay trong nhom can bat dau su Mean hoa. SV phan hod tithe dgy cac thanh vien bet dau to zee dinh minh tech bigt so vdi nhom. Viec di tit su chia se tathang rieng to dgn viec xac dinh ban than rat glieng vai qua trinh (lien ra trong thin the au. D'‘ su phan hoa din ra, phai cO mOt ngn tang h6 tro manh me, khuyen khich viec nay. nhan vien CTXH, trong viec g6p phan mang Lai sit phan hoa nay can nhsy cam vdi mai thanh vien va khuygn khich su phat trign eA nhan ena thanh vien do. Chang han, nhan vien CTXH eg the riga: "Chi, ban ctii that ski lam viec cham chi hOm nay de doe mat vdi not sq. TOi elide chin rang ban se mang each del mat vdi n6i so nay vao cac tinh hueng trong ding viec va a nha". Trong vi du vg truong hap 1 duai day, chting to cd th' they rang nhiing tinh cam manh me dang bat clan xugit hien. Nhan vien CTXH dang dung nhung tinh cam nay a gitip cac thanh vien gia dinh bat dau tranh cai vdi nhau. C6 su gi6ng nhau trong tat ca cac gia dinh va Ong Son da chi ra citing digu dang xay ra bang each luu Y rang c6 met digu ma moi ngudi dew khong mu6n not den. Nhan vien CTXH sii dung nut ma nay de den dAt gia dinh Ong San vao thao luen va eau do sit dung thao hien nay a gitip cac gia dinh khac va the thanh vien nghi vg tinh hu6ng clea chinh ho. 316
Twang hop 8.1 Giai down giCia trong qua trinh ho?t dqng nham. Vi du sau day la mQt cuQc trao d6i a giai dean giaa trong hoat Tang nhorn. Day la nh6m ma Mai dang ma g6m ban gia dinh dang dot mat vdi nghien rudu va nghien ma tuy. Man vien CTXH: Than trUdc chUng ta da not rang viec sa dung rudu thUOng ducic kich thich bai sac ep cUa nhCMg ban rapid. Chiang ta biet rang mat s6 ca nhan co the kim scat viec sit dung la, trong khi ngudi khac thi kh6ng the. Cac ban co suy nghigi lien quan den viec nay khong? Ong Son: Tai biet con trai tai during nIn1 khong thg ha &loc. N6 nghien con ban no thi kh6ng. CO phai do la vi no uang nhieu hdn khong? Tat sao tai Our vay? Nhan vien CTXH: Chang tai khong phai lOc nao cling biet vi sao met ngudi bi nghien. Tuy nhien, ca nhiing bang ch(mg re rang cho they mgt s6 ngudi co kha nang mac nghiln vdi bat IQ chat gi. Sy de mac nghien nay ca the la do tac Ong cUa mot so nhan to bao gam gen, nhCing trai nghiem trong cuOc sang, ca tinh, va tac clang ua ban be, Ong Outing: T6i nghe nOi rang doi khi viec nghien ma tuy va nghien rudu la di truy6n, c6 dung vay khOng? Va neu la Mut vay, tot khOng biet con gai tai co the nhiem thir do nth. XuyOn (16 tudi): \fang, dung vay. Chang han aft: c6 va me chat] khOng nghien rudu. Nhan vien CTXH: Xuyen, cO ve ntar chat' rat but ye cha me minh, tai muan hot GO ai clang co cam giac nht.t vay khOng? Lieu co ai but bpi ye ngUdi trong gia dinh minh khOng? Manh (15 tued): Chau rat but b6 chau. B6 kic nao cling uong, va khi b6 got chau la Mang xin, chau chi man b6 ty nhin lai minh xem. Ong Thanh: Tao khong ca van de, chinh may mot c6 van di it nhat, tao cling do tu6i &Mg rudu Nhan vien CTXH: Co le la da c0 rat nhieu su but tirc trong moi gia dinh. Vgy moi ngUdi giai quy6t sid but tac ra sao? Ba Thanh: T6i kh8ng thich danh nhau, vi vay tai c6 gang giCr kigm soat. Gi6ng nhtr h6m qua, khi Manh dang d tren gac doc sach, va ba no mu6n no di gap quan ac. Hai be; con cai nhau loan len, nhung chgng ai dal dapc dieu minh mu6n. Man vien CTXH: That la kho khi ca nhCMg van de nghien rudu hay ma tuy trong gia dinh, va dot khi nhCmg yen de nay lam moi ngittiai but bpi A rat nhieu chuygn. Ong nghisao, ring Thanh? Ong Thanh: T6i biet tdt khong kim the dadc kg tU khi thang With bat dau tieing rudu nhieu. Ong Son: T6i hieu 9 Ong, N6 giang nhu met con voi to tUdng trong phang ma kh6ng ai muein not den. The la chOng ta danh nhau ye nhCing chuygn khac. Dung la nget ng 'en. Ong CUOng: TOi khong mutin danh con gal tot, nhUng co ye nhU chi co moi cach do. 317
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DAI HQC DAN LAP THANG LONG BAI GIAN
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myc Lyc Lèln6i4u 5 Lai moat/ 7 Chu
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6 Chung toi hi vong rang khi cu6n s
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8 nang xac dinh van de caa del Wong
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Khong chii Si rang nghe Nghia la ng
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Giong mai Giong noi nen phii hdp vo
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loan tam li, tang thang, met mOi tr
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5. Mat nhin-tiep xbc qua anh mat, n
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clang tim giai phap cho van de va k
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Clip di;, 2: Ban dang cam thgy that
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8. Met co be 12 tuth bi anh trai qu
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1. Khach hang: Gan day tai cam thgy
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9. Khach hang: Chgng tea co van de
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cang da tang trai qua nhung dieu Wo
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Khi nhan vien CTXH nghe eau chuyen
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• Nen dat cau hOi tap trung vao n
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3. Khach hang: "Anh ta sa vao nhung
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Cau hOi theo trial hoc Socrat "Khon
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thong tin vg met chu diem cu the de
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Cau hai dank gia de khach hang din
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Ban danh gib mOc dO hobn thanh nhil
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Cau tra lei cam thong matt: Ban dan
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Cau tra Itli quan tam tich cite mal
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Can tra ldi quan tam tich ciic ma.u
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4. Benh nhan noi trn nam trong trai
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Citu hal lam sang to van de: Anh ma
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17. MOt ngtieti ta nang thon ra ThU
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+ Van ban xac dinh tinh trang caa k
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mat thcii dO it than thtinh, cat ma
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Ngu6n got chinh xac cua the yeti t6
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NOi Ivo Su thgp kern Su but bOi S2f
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64 1. Can be nay dang d giai doan n
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• de kgt hop sieu ca nhan ma khac
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mei truang 'et/ nhien caa ngtiai do
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• Nhang mang Judi quan he hien Mi
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• Cho rang co the doe &toe suy ng
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M6 hinh danh gia dua hen cac thirn?
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lap chile nang va Huang thanh tgt n
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6.sa dung cach danh gia nham ttm ra
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True III nham the hien bat ki dieu
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• Tim hieu xem lieu co su rgi loa
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throng nhu nghe chang hop 1f lam, n
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nghien eau va thaang xuyen Wide cac
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TOM TAT Chuang nay gidi thieu cho n
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nhien nen nhan vien CTXH the hien d
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tigp tut tra phi tu van có nghia l
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6 có the gap khO khan trong khi gi
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cu6n each mang ten "Nghien ads &fa
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them met se- bueb nth. Bien phap ga
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3. Cac &Mc hAnh deng hoac cac nhiem
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3. Cac ygu t6 ben ngoai có the anh
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Van de ye gia dinh la met van de kh
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qua trinh to van. Vi du muc lieu da
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nguai khde va tap trung vao hAnh vi
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can phai dUcic lam re hdn de co the
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Trong cu .& "Bai tap thuc hanh tong
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Co rat nhigu mo hinh day each giao
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chuyen voi. Vi du trong suet butii
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Cac aging diep "toi" khOng dg 16i,
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cam thgy digu ma ban dai cam thay.
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Cac mue tieu to van can cu thd va r
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dau su danh gin dia ho van mang tin
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thoa man trong hen nhan, Chi s6 Tho
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TOM TAT ChuOng nay tap trung vao qu
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gio-ng nhau. Dieu cot yeu nhal cua
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4. Phan anh dya tren tinh hitting c
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i rei loan se tang rei loan hOn neu
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Kithuat tang curing ban nga Duct tr
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Buac hai caa qua trinh la tao ra ma
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Rimm va Masters (1974) da dua ra me
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ttdc mall de gifi tri bang 10 diem
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ngoi tntec may vi tinh chdi tro chd
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KT thuat sir dung quan he sang tac
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C: nhung ket qua lie cam giac va ha
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can co them kinh nghiem vg thi cit"
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Kith* xe-p hang sythanh thao va tho
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"Li thuyet nen tang cua liOu phap 1
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chicle thigt lap gitta nhan vien CT
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5. Tao ranh glad 6. Tao bat can ban
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de hei one thanh vien gia dinh ye 5
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To bgt can bang (bat toting xting)
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KT thuat ma to yin dg De Jong va Be
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lam viec gi khac biet khOng?" hoac
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khang thgy. Digm math chgt a day la
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h6a khac nhau. Tam yen P6 nay bao g
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Ch uang 5 PHAT TRIEN KT NANG D61 PH
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nghiep dude trubng nay!", thi khach
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Trong dot digu tri ba, khaeh hang v
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Bai tp ta la nguy cd th \lc su vdi
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nhdc dinh to tit. Khach hang c6 ngu
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Theo Lewis uez dthzg szt (2002): "K
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Murphy —"n6u co gi co the sai lam
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dich dieu tri la chi ra rang khach
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Hanh vi higu chign thuang dude boc
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Lange va Jakubowski (1976) thao lua
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Stt kien dinh ve cai tot. Su kien d
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clai eang hadng dan the ma tit nhan
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hai ben cai ma hon vdi nhau, ea hai
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1. Cai thien mtil quan he ciTa ban
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1. Hay danh vai phut de can nhac xe
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Jerry, ... tai ninon anh hit that M
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3. Nhung su kien kinh nien nhung kh
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giai doan the ha nay, su cang thing
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"dgu hieu ctinh bao Om" c6 the dace
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Bich vu tham ven". Nhieu nguai ehon
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cua moi ngudi va nen dude chgp then
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Chuang 6 THVC HANH PHAT HUY NQI LUC
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7. Hay kien nhan vi ski Lisp sac ci
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each not vg nhung (lieu ma ho da di
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3. Phai gig dinh rang ban kh6ng the
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Phai c6 trach nhipm tgi khach hang
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cling -nhu Id nang ma nhan vien CTX
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Trail hanh can thi4p Qua trinh can
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Lu8n phai xem xet m6i quan he this
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3. Hay tan ra nhung Iniac en the de
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met eau chuyen mai bang each suy ng
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song vg nhan each, y thitc, deng ly
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cua phu nu, b6 qua nhung digu nay l
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Phat huy th6 manh cho khach hang la
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4. Chu trong van dac diem rieng bie
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Cong tat vdi cac gia dinh la float
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Cac ranh gidi Cac ranh gioi la nhun
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Cac mii hinh doe nhet Cac mo hinh d
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nha tri lieu c6 the three xem la e6
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Chdng nao nha tri lieu gia dinh cli
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phan lan cua moi tong tae that hAnh
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ean phai tip xuc lan (tau vdi gia d
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trinh bay va chap nhan quan diem ca
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dinh. Viet ghi chu cac he thong con
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dinh. Co the la ve met tran cid bon
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Viec danh gia cac tinh hudng gia di
Page 263 and 264: Re rang la yang dai ca lne nao do d
Page 265 and 266: Trong qua trinh danh gia , c6 the l
Page 267 and 268: khac &Ong met vai trO quan trong la
Page 269 and 270: 10. Moi nen van hon deu coi trong t
Page 271 and 272: Vi du nhan vien CTXH co the bat dau
Page 273 and 274: tre, met trai, met gai. Cac throng
Page 275 and 276: Cac qua trinh va phdang phap Thuc t
Page 277 and 278: uong ruou ciia minh có anh huang d
Page 279 and 280: Cac can nhac vg van boa la nhiing y
Page 281 and 282: nam va n3, va cac trung tam cong de
Page 283 and 284: Me hinh chila benh nhan manh vao sV
Page 285 and 286: thlic va d6i eau" va "khuyen khich
Page 287 and 288: Sau giai down lam viec met minh, ng
Page 289 and 290: ThUeng thi torn tat nay se dude vig
Page 291 and 292: 3. Nhom phat trien uttoc thigt 1(6
Page 293 and 294: • Lam viec cai ma vai cac nei lo
Page 295 and 296: Met phtiOng phap lam tan bang la ch
Page 297 and 298: Ki thun't giai quygt bat d6ng: Khi
Page 299 and 300: Giai doan au Giai doan dau la thdi
Page 301 and 302: chile c6 the hia chon nhung nguai c
Page 303 and 304: nay e6 the la not quy ve phuong pha
Page 305 and 306: ca nhan trong khi khep lai nhung le
Page 307 and 308: khong tinh nguyen, cac thanh vien t
Page 309 and 310: viec ma se de cap den nO trgc tip t
Page 311 and 312: (3) met thai ki cuel trong do sp ta
Page 313: nghe. Nhan vien CTXH cling co the g
Page 317 and 318: • Cac thanh vien &No h6 trd trong
Page 319 and 320: Chuang 9 CAN THI1P VAO CAC HE THONG
Page 321 and 322: Cac rao can vat chit Viec phat hien
Page 323 and 324: dieu tri cai nghien, nhang ngtibi m
Page 325 and 326: va de dung gia dinh re (Ping, 2002)
Page 327 and 328: Doi khi quy trinh nay la true tiep,
Page 329 and 330: Thief Igp muc tier hap li Trong qua
Page 331 and 332: Cot trash nhiem chi ra ngudi chin t
Page 333 and 334: Gain, sat va danh gia lal Met budc
Page 335 and 336: Cac nguyen tee ego chic trong twang
Page 337 and 338: clang hanh lang cho met chinh kien.
Page 339 and 340: Met han chg vg dao difc mita lien q
Page 341 and 342: nhat di thuyet phuc? Ca nhan nay se
Page 343 and 344: can tra la mgt vi du. "Tei khOng ca
Page 345 and 346: deng phap H, viec dua ra tong luan)
Page 347 and 348: Hoat dong di kern voi cac hanh deng
Page 349 and 350: thong tin, phan tich du lieu, chia
Page 351 and 352: an giam et& hay nhfing ki nang khac
Page 353 and 354: vu phi hop vdi von de. Can can nhac
Page 355 and 356: giam d6c va van dua ra cac thong ti
Page 357 and 358: Chucrig 10 KIEN THOC VA KT NANG DAN
Page 359 and 360: hoa eke ket qua cho bat cu ca nhan
Page 361 and 362: qua dOi hOi chting ta phai dap Ung
Page 363 and 364: Cac thiet ke . AB D6 hieu Wide the
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HiNH 10.2. Vi du vg thigt ke B Cac
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0 1 2 3 4 5 6 7 8 9 10 11 12 13 14
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6 5 4 r 3 2 z 1 0 ,0 0 1 2 3 4 5 6
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nheing ding cu do goi la thang diem
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Dam manh va didm yea coa danh gia b
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(Xing nhu cac phuong phap khae, tha
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chung, nhang nghien cau nay bao gai
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cac xu huOng hoac cac me hinh có t
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Cac thiet k6 nhom throe Ring a ta r
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E ^. 0.) 40 • 35 30 25 • ♦ Ca
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an luyen nhOm da kgt auk. Diem caa
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chuong trinh vol tarn thanh vien. C
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trade va sau, met sg hoac tat ea ca
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Cac bie'n phu thuOc khac nhau: Hai
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Float deng danh gia nen dupe gan bo
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z TOM TAT Chtidng nay dua ra dinh n
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16. Canda, E. R. & Furman, L. D. (1
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46. Gorey, K. M., Leslie, D. R., Mo
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74. Lewin, K. (1951). Field theory
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103. Preston. J. (1998). Integrativ
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132. Sherman, A. (1973). Behavior m
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Chin trcich nhienz xulit bcin: Giam
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BAI GIANG CONG TAC XA HOI

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