BAI GIANG CONG TAC XA HOI

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thAnh (KW a có the? giai quy6t mat van cre. ca nhan vien CTXH va khach hang sau do co the lap ra met thoa thuAn hay met kg hoach hoat deng vg vigc hoan thanh nhigm vu nhu the nao giai toa mot van d6. Khach hang va ngitoi digu tri can lap ti6p mot thOa thuan hoax mot ke hoach ntia vg vigc hoan thanh nhigm vu rant thg nao. Cau true co ban dm each danh gia lg.y nhigm vu lam trung tam dude mieu to trong tac pham cua William Reed nhu sau (1978): Cong viac tier' hanh ban dau va tiep sau do deu dude dva tren co sa chac nang thiet yeu cua viec (lieu tri nh5m giup giap khach hang den dint vOi cac giai phap cho ntaitig van de tam Ii-xa hQi ma ho xac dinh &roc va hi vong giai quyg. Tac nhan can ban cua sit thay khong phai la nhan vien CTXH ma la khach hang. Vai tra cua nhan vien CTXH la gitip dd khach hang lap ra di6u eau Uric va sat) !Ong thus hian nhiem vu a dal dude dieu cau ubc de. Qua trinh danh gia trong vige digu tri theo &tang hudng nay ea vai tra rat quan trong vi chinh to day. cac qua trinh giai quygt van dg bat dau dude thkic hien. Nhang ai dang phai (tau tranh va tim dgn nhan vier' CTXH de co syl h6 trd phai t>t danh gia dude tinh hugng cua rieng minh, vdi sti trd giap cua nhan vien CTXH, va ho cling phai to xac dinh cac nhigm vu ho can hoAn thanh de tai thien tinh hinh cua minh. Trong tam cua giai phap danh gia nay nam ngay trong kha Wang giai quy'6t van de cua d6i ttiOng. Trong vigc he trd lgy nhigm vu lam trung tam, nhan vien CTXH tap trung cha ygu van rarang gi ma khach hang xac dinh la co van dg. Cong vice h6 trd mang tinh ngan han va có thg de clang dtiOc nhan vien CTXH ve. khach hang danh gia. Phuting phap danh gia su lam dung chit kich thich Gigng nhu cac me hinh danh gia khac da chtoc thao luan trong chudng nay, me hinh danh gia vice, c lam dung chat kich thich doi hai st,t can nhac va met se; ki nang da, c biet Griffin (1993) cho rang muc tieu cua vigc danh gia s1,1 sit dung chit gay kich thich tam than bao gam: • Xac dinh xem có sa dung chat kich thich hay khong, a muc do nao, voi catang do nao. • Xac dinh xem chat kich thich thuec loai nao. • Khang dinh xem qua trinh sit dung chat kich thich da keo dai chicle bao Mu. 81
• Tim hieu xem lieu co su rgi loan tarn than nao kern theo viec dung chat kich thich khting. • 136 tri bien Oat) digu tri thich hop. Griffin Mu y rang khi danh gia viec sit dung chat kich thich, nhan vien CTXH can to y thdc vg thai do cila rieng ban than ho vdi ma 'hay va viec lam dung ma UV. LuAn if va thai de the' ghat co the gay tra ngai dgn viec dinh gia hanh vi cai nghien caa met ca. nhan. Thai do khong phan xet cua nhan vien CTXH co vai tie dac Met quan trong trong viec xay dung mgi ,...quag he tot vdi met nguai nghien. Cie can hin trip tip la yeu t6 chi chgt trong viec dash gia nay. Thong finking, met nguai lam dung chat kich thich la bac thay ye che giau ye phi nhan viec co Ming ma ttiy. Hepworth, Rooney, va Lasen (2002, tr.227) gai Y rang khi phOng van khAch hang, nhan vien CTXH nen thing than va tim kigm su tra lai Cu the cila khach hang de khong dinh ye viec lam dung chat kich thich cfm ha. Ha giai thich ti mi rang "viec hOi cac tau hai gion tigp co khuynh httang khign khach hang lang tranh, thodi that va cung cap cac eau tra led khong hau Ich" (tr.227). Khi nhan vien CTXH danh gia cac ca nhan dang nghien ngap, ye ben ngoai caa khach hang co the cung cap cac clan mot chi mile do nghien ngap cilia ho. Nhang ygu t6 nhtt thigu ve sinh, viec deo kinh ram de che giau do'ng to hi gian, hay each ho c6 che giau cac vet kim tiem met each khac thttang se cung cap cho nhan vien CTXH nhung thong tin quan trong. Cac bao cao phi them tii nhang nguon tham khao to cac thanh vien da gia dinh, bac si, ngttai lanh dao hay he tilling tea an cang can nhan manh. Phutng phap danh gia nhang nguti cao hied Khi s6 ]king nguai gia trong xa hei gia tang, nhan vien CTXH co the chicle yeu tau tign hanh danh gia nhang ngriai cao tu6i do va goi y cac bien phap cai thien chat lacing song cho ho trong qua trinh lao hoa. Mc Innis- Dttrich l cho rang: Qua trinh danh gia nham thu thap thOng fin da dang vg chat !Liana song ye mat tam- sinh-xa-hai cog mat navel gib trong m8i biting cern ngddi d6 khOng chit& quan digm dig ngddi danh gia ma con tit ce quan digm cog ngdoi cao too) da Cach danh gia ' McInnis-Dittrich, K. (2002). Social work with elders: A biopsychosocial approach to assessment and intervention. Boston: Allyn and Bacon. 82
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DAI HQC DAN LAP THANG LONG BAI GIAN
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myc Lyc Lèln6i4u 5 Lai moat/ 7 Chu
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6 Chung toi hi vong rang khi cu6n s
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8 nang xac dinh van de caa del Wong
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Khong chii Si rang nghe Nghia la ng
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Giong mai Giong noi nen phii hdp vo
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loan tam li, tang thang, met mOi tr
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5. Mat nhin-tiep xbc qua anh mat, n
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clang tim giai phap cho van de va k
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Clip di;, 2: Ban dang cam thgy that
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8. Met co be 12 tuth bi anh trai qu
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1. Khach hang: Gan day tai cam thgy
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9. Khach hang: Chgng tea co van de
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cang da tang trai qua nhung dieu Wo
Page 29 and 30: Khi nhan vien CTXH nghe eau chuyen
Page 31 and 32: • Nen dat cau hOi tap trung vao n
Page 33 and 34: 3. Khach hang: "Anh ta sa vao nhung
Page 35 and 36: Cau hOi theo trial hoc Socrat "Khon
Page 37 and 38: thong tin vg met chu diem cu the de
Page 39 and 40: Cau hai dank gia de khach hang din
Page 41 and 42: Ban danh gib mOc dO hobn thanh nhil
Page 43 and 44: Cau tra lei cam thong matt: Ban dan
Page 45 and 46: Cau tra Itli quan tam tich cite mal
Page 47 and 48: Can tra ldi quan tam tich ciic ma.u
Page 49 and 50: 4. Benh nhan noi trn nam trong trai
Page 51 and 52: Citu hal lam sang to van de: Anh ma
Page 53 and 54: 17. MOt ngtieti ta nang thon ra ThU
Page 55 and 56: + Van ban xac dinh tinh trang caa k
Page 57 and 58: mat thcii dO it than thtinh, cat ma
Page 59 and 60: Ngu6n got chinh xac cua the yeti t6
Page 61 and 62: NOi Ivo Su thgp kern Su but bOi S2f
Page 63 and 64: 64 1. Can be nay dang d giai doan n
Page 65 and 66: • de kgt hop sieu ca nhan ma khac
Page 67 and 68: mei truang 'et/ nhien caa ngtiai do
Page 69 and 70: • Nhang mang Judi quan he hien Mi
Page 71 and 72: • Cho rang co the doe &toe suy ng
Page 73 and 74: M6 hinh danh gia dua hen cac thirn?
Page 75 and 76: lap chile nang va Huang thanh tgt n
Page 77 and 78: 6.sa dung cach danh gia nham ttm ra
Page 79: True III nham the hien bat ki dieu
Page 83 and 84: throng nhu nghe chang hop 1f lam, n
Page 85 and 86: nghien eau va thaang xuyen Wide cac
Page 87 and 88: TOM TAT Chuang nay gidi thieu cho n
Page 89 and 90: nhien nen nhan vien CTXH the hien d
Page 91 and 92: tigp tut tra phi tu van có nghia l
Page 93 and 94: 6 có the gap khO khan trong khi gi
Page 95 and 96: cu6n each mang ten "Nghien ads &fa
Page 97 and 98: them met se- bueb nth. Bien phap ga
Page 99 and 100: 3. Cac &Mc hAnh deng hoac cac nhiem
Page 101 and 102: 3. Cac ygu t6 ben ngoai có the anh
Page 103 and 104: Van de ye gia dinh la met van de kh
Page 105 and 106: qua trinh to van. Vi du muc lieu da
Page 107 and 108: nguai khde va tap trung vao hAnh vi
Page 109 and 110: can phai dUcic lam re hdn de co the
Page 111 and 112: Trong cu .& "Bai tap thuc hanh tong
Page 113 and 114: Co rat nhigu mo hinh day each giao
Page 115 and 116: chuyen voi. Vi du trong suet butii
Page 117 and 118: Cac aging diep "toi" khOng dg 16i,
Page 119 and 120: cam thgy digu ma ban dai cam thay.
Page 121 and 122: Cac mue tieu to van can cu thd va r
Page 123 and 124: dau su danh gin dia ho van mang tin
Page 125 and 126: thoa man trong hen nhan, Chi s6 Tho
Page 127 and 128: TOM TAT ChuOng nay tap trung vao qu
Page 129 and 130: gio-ng nhau. Dieu cot yeu nhal cua
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4. Phan anh dya tren tinh hitting c
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i rei loan se tang rei loan hOn neu
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Kithuat tang curing ban nga Duct tr
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Buac hai caa qua trinh la tao ra ma
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Rimm va Masters (1974) da dua ra me
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ttdc mall de gifi tri bang 10 diem
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ngoi tntec may vi tinh chdi tro chd
Page 145 and 146:
KT thuat sir dung quan he sang tac
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C: nhung ket qua lie cam giac va ha
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can co them kinh nghiem vg thi cit"
Page 151 and 152:
Kith* xe-p hang sythanh thao va tho
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"Li thuyet nen tang cua liOu phap 1
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chicle thigt lap gitta nhan vien CT
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5. Tao ranh glad 6. Tao bat can ban
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de hei one thanh vien gia dinh ye 5
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To bgt can bang (bat toting xting)
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KT thuat ma to yin dg De Jong va Be
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lam viec gi khac biet khOng?" hoac
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khang thgy. Digm math chgt a day la
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h6a khac nhau. Tam yen P6 nay bao g
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Ch uang 5 PHAT TRIEN KT NANG D61 PH
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nghiep dude trubng nay!", thi khach
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Trong dot digu tri ba, khaeh hang v
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Bai tp ta la nguy cd th \lc su vdi
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nhdc dinh to tit. Khach hang c6 ngu
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Theo Lewis uez dthzg szt (2002): "K
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Murphy —"n6u co gi co the sai lam
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dich dieu tri la chi ra rang khach
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Hanh vi higu chign thuang dude boc
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Lange va Jakubowski (1976) thao lua
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Stt kien dinh ve cai tot. Su kien d
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clai eang hadng dan the ma tit nhan
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hai ben cai ma hon vdi nhau, ea hai
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1. Cai thien mtil quan he ciTa ban
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1. Hay danh vai phut de can nhac xe
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Jerry, ... tai ninon anh hit that M
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3. Nhung su kien kinh nien nhung kh
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giai doan the ha nay, su cang thing
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"dgu hieu ctinh bao Om" c6 the dace
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Bich vu tham ven". Nhieu nguai ehon
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cua moi ngudi va nen dude chgp then
Page 213 and 214:
Chuang 6 THVC HANH PHAT HUY NQI LUC
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7. Hay kien nhan vi ski Lisp sac ci
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each not vg nhung (lieu ma ho da di
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3. Phai gig dinh rang ban kh6ng the
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Phai c6 trach nhipm tgi khach hang
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cling -nhu Id nang ma nhan vien CTX
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Trail hanh can thi4p Qua trinh can
Page 227 and 228:
Lu8n phai xem xet m6i quan he this
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3. Hay tan ra nhung Iniac en the de
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met eau chuyen mai bang each suy ng
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song vg nhan each, y thitc, deng ly
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cua phu nu, b6 qua nhung digu nay l
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Phat huy th6 manh cho khach hang la
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4. Chu trong van dac diem rieng bie
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Cong tat vdi cac gia dinh la float
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Cac ranh gidi Cac ranh gioi la nhun
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Cac mii hinh doe nhet Cac mo hinh d
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nha tri lieu c6 the three xem la e6
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Chdng nao nha tri lieu gia dinh cli
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phan lan cua moi tong tae that hAnh
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ean phai tip xuc lan (tau vdi gia d
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trinh bay va chap nhan quan diem ca
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dinh. Viet ghi chu cac he thong con
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dinh. Co the la ve met tran cid bon
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Viec danh gia cac tinh hudng gia di
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Re rang la yang dai ca lne nao do d
Page 265 and 266:
Trong qua trinh danh gia , c6 the l
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khac &Ong met vai trO quan trong la
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10. Moi nen van hon deu coi trong t
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Vi du nhan vien CTXH co the bat dau
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tre, met trai, met gai. Cac throng
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Cac qua trinh va phdang phap Thuc t
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uong ruou ciia minh có anh huang d
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Cac can nhac vg van boa la nhiing y
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nam va n3, va cac trung tam cong de
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Me hinh chila benh nhan manh vao sV
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thlic va d6i eau" va "khuyen khich
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Sau giai down lam viec met minh, ng
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ThUeng thi torn tat nay se dude vig
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3. Nhom phat trien uttoc thigt 1(6
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• Lam viec cai ma vai cac nei lo
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Met phtiOng phap lam tan bang la ch
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Ki thun't giai quygt bat d6ng: Khi
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Giai doan au Giai doan dau la thdi
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chile c6 the hia chon nhung nguai c
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nay e6 the la not quy ve phuong pha
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ca nhan trong khi khep lai nhung le
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khong tinh nguyen, cac thanh vien t
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viec ma se de cap den nO trgc tip t
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(3) met thai ki cuel trong do sp ta
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nghe. Nhan vien CTXH cling co the g
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Twang hop 8.1 Giai down giCia trong
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• Cac thanh vien &No h6 trd trong
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Chuang 9 CAN THI1P VAO CAC HE THONG
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Cac rao can vat chit Viec phat hien
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dieu tri cai nghien, nhang ngtibi m
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va de dung gia dinh re (Ping, 2002)
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Doi khi quy trinh nay la true tiep,
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Thief Igp muc tier hap li Trong qua
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Cot trash nhiem chi ra ngudi chin t
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Gain, sat va danh gia lal Met budc
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Cac nguyen tee ego chic trong twang
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clang hanh lang cho met chinh kien.
Page 339 and 340:
Met han chg vg dao difc mita lien q
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nhat di thuyet phuc? Ca nhan nay se
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can tra la mgt vi du. "Tei khOng ca
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deng phap H, viec dua ra tong luan)
Page 347 and 348:
Hoat dong di kern voi cac hanh deng
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thong tin, phan tich du lieu, chia
Page 351 and 352:
an giam et& hay nhfing ki nang khac
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vu phi hop vdi von de. Can can nhac
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giam d6c va van dua ra cac thong ti
Page 357 and 358:
Chucrig 10 KIEN THOC VA KT NANG DAN
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hoa eke ket qua cho bat cu ca nhan
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qua dOi hOi chting ta phai dap Ung
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Cac thiet ke . AB D6 hieu Wide the
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HiNH 10.2. Vi du vg thigt ke B Cac
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0 1 2 3 4 5 6 7 8 9 10 11 12 13 14
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6 5 4 r 3 2 z 1 0 ,0 0 1 2 3 4 5 6
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nheing ding cu do goi la thang diem
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Dam manh va didm yea coa danh gia b
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(Xing nhu cac phuong phap khae, tha
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chung, nhang nghien cau nay bao gai
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cac xu huOng hoac cac me hinh có t
Page 381 and 382:
Cac thiet k6 nhom throe Ring a ta r
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E ^. 0.) 40 • 35 30 25 • ♦ Ca
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an luyen nhOm da kgt auk. Diem caa
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chuong trinh vol tarn thanh vien. C
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trade va sau, met sg hoac tat ea ca
Page 391 and 392:
Cac bie'n phu thuOc khac nhau: Hai
Page 393 and 394:
Float deng danh gia nen dupe gan bo
Page 395 and 396:
z TOM TAT Chtidng nay dua ra dinh n
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16. Canda, E. R. & Furman, L. D. (1
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46. Gorey, K. M., Leslie, D. R., Mo
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74. Lewin, K. (1951). Field theory
Page 403 and 404:
103. Preston. J. (1998). Integrativ
Page 405 and 406:
132. Sherman, A. (1973). Behavior m
Page 407:
Chin trcich nhienz xulit bcin: Giam
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BAI GIANG CONG TAC XA HOI

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