BAI GIANG CONG TAC XA HOI

phu nu ye viec earn nhan van de cim nguai do, Berg noi: "Ban they can phai
thay del de thai gian cluing ta dang 136 ra la co ieh cho ban?". Khach hang
noi "Th. khong chat lam. Toi co nhieu van de qua. Co le chi met phep la mei
giilp toi chive thei. Nluing toi cho rang nhu the thi qua ki yang red". Berg
hOi, "Dude, gia sit co met phep la, va van de khien ban phai toi day da dude
giai quyet, thi có gi khhe biet se ctgn trong ark dOi ban nao?". Va tit kinh
nghiera ke tren, eau hOi co phep la ra dal, bay gid ne dude sit dung nhu met
ki thuat chap imp trong dieu tri. Wit nhat khach hang duec hOi each co
suy nghi thau dao va kich tinh met chtit. CO hai 11 do a hia eau hOi co phep
la. nit& het, no cho phep co dude each nhin nhan theo kieu then dich vg
viec tim giai phep, va thU hai, eau hOi gei cho nguai ta nglil vg chuyen gi se
xay ra trong tudng lai thay vi viec cu be tac mai trong qua khii. De Shazer
(1985) da dua ra mot vi du vg vier sii dung eau hai ce phep la nhu the nao.
Bay gin; toi muon hal ban mat cau hat la. Gla sal khi ban dang ngon
gide tell nay va toan bq ngoi nha dau yen tinh, mat phep la xdy ra. Dieu ki
dieu do let van de ban mang toi day duac gidi guy& tai dep rdi. Tuy nhien bat
vi ban dung ngd, ban khong biet lit phep la det xay ra. Vi the' khi ban tinh day
vao sang ham sau, chuyen gi se khcic di so yeti track dd mach bdo cho ban but
la dieu ki dieu da xay ra vet vein de khien ban tc?i day lilac gicii quyet?
Met khi nguai do bat dau xac dinh duct nhUng dei thay, viec hoi
khach hang se dude tiep tuc de khuyen khich khach hang noi cu the va ro
rang hen ve thay del can thiet trong hanh vi. Nhan vien CTXH mei vao
nghe thttang chap nhan ngay met lei dap 10 md he va chung chung. Neu
khach hang bao anh ta khong tin vao phep la, hay yeu eau anh ta gia ye
tin, bai day la cau hOi bat thueng. Tiep tuc hei nhfing can da dinh sari de he
trd viec hinh thanh muc tieu xac thuc.
Ki thuat than.' d6 Mang ngoai la
Khach hang bat dau xac dinh dude muc lieu sau khi nhan vien CTXH
gitip ho mieu ta cu the chuyen gi khac biet se xay ra trong cuec song neu
yin de duce giai quyet, nhan vita CTXH chuyen sang giai doan tiep theo.
Bang kieu cau hal dua ra, giai doan nay htldng trong tam vao viec tam kiem
nhung khoanh khac trong cups dei cua khach hang van de khong ton tai
hay khi no xay ra it va vei cuffing dp nhO. Theo De Shazer (1985), nhung
"ngoai le" xay ra vao thai diem khi khach hang cho la yin de xay ra ma
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