BAI GIANG CONG TAC XA HOI

vien CTXH da van thing co quan cua minh cung dip he trd viec di lai cho
mot gia dinh ma cb dang phu trach. Vi khong the dgn de tham yin theo
lenh cua tok, , bg me trong gia dinh do dang gap nguy cd bi buec tai coi
thitang tea va con cua ho co the bi mang khOi nha. Khi he tro viec di lai
duct sap x6p, en quan da tao ra met khoan rave nh6 trong quy de sd dung
cho nhUng trtiang tali) Wang ty. Theo each nay, cac gia dinh khac c6 the
nhan dirge ski Ere gin') can thigt ma kilo/1g can nhan vien CTXH phai van
&Mg cho tiling he thgng khach hang cu the.
Nguyen tat dao out trong van deng
Van Ong cho khach hang cling co met s6 nguyen tAc dao chic. Thu
nhit, cac nhan vien CTXH khong duct phep tham gia \Tao van deng neu
kh8ng duos phep cua khach hang, du cho muc tieu c6 quan trong dgn dau di
nUa. Viet van doing mang lai nhfing raj ro tigm tang cho khach hang, va
kh8ng trd thinh d Wong cho ntrang sit rat ro do ma kh6ng thvc ski hieu vg
chting va deng y. Han qua cho khach hang cO the nghiem trong. Vi dq la
met nhan vien CTXH co khach hang song trong met can he) chi thinh
thoang có nude ndng vi cai may born &A Cu va nhting vat dung cg dinh.
Khach hang da da cap cign vin dg nay vai Ian vdi ngudi cho thue nha nhung
tinh hinh khong he thioc cai thien. Nhan vien 6:Mg tee xa hei da xin gap
ngtiai chii thug de van doing cho khach hang. Ngtiai to clang nhau xem xet
nhung Liu va nInioc diem cua vai tro do doi vdi ngudi lam CTXH. Met mat,
nhan vien CTXH có the lam cho tinh hinh dude cai thien.LiOc lai, ngudi
chit thue ce the quyet dinh duth khach hang ra va cho nguai khac thue.
Khach hang tinh town rang day la met not kha re de sang, ya rang rtgu chi
phai chuye'n di, chi phi thue cua chi se bi tang len 50% tr .() len. Sau khi can
nhac nhiing rai ro met each Wong d$i, khach hang quygt dinh ehiu dung ski
bit tien va you eau nhan vien CTXH thei khong can thiep. Met diem tich
cue IA cugi cling ngudi chu thue da giai guy& vin de sau do met nam.
Quygn tt quygt cua khach hang doi hot rang ho cling phai tham gia
trong moi quygt dinh Wong tu, du la rui ro co ye khong (tang ke. Dieu nay
co the trd nen rat rgi thin khi khach hang có kha nang han chg de hieu dugc
digu gi dang xay ra. Cling he do, nhan vien CTXH phai sU dung moi
phuong tien co the de dam bao rang nhung khach hang có duct cd hOi t6i Uu
trong viec Iva chon dva tren nhung dieu tgt nhgt doi vdi ho.
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