BAI GIANG CONG TAC XA HOI

Nhung lieu phap the ngit tic gian thttang dime sit dung a gitip khach hang
trong bei canh met nhem nguoi co the xii li con tic gian cua ho met each
thich clang hon. Nhitrig chitong trinh he tro digu tri day cho khach hang
each kiem soot con tic gian tha ho duo troll met ,sg 1i thuyet va nguyen ttic
chinh sita hanh vi.
Hatt het cac chitOng trinh kigm soot tut gian &du he tro khach hang
lam nhung vice sau: (1) nhan ra rang We gian da trd thanh met the h e co
hai trong dai sting tha ho (2) mieu to cac tinh hugng lien nhan each trong
dO dac biet la can tile gian MI6 the ngu (3) xac dinh the (tau mai boo hieu
cho khach hang bigt can tic gian cna ho dang gan diem sei sue (4) ben
hanh the ehien luoc the ngkt khong cho nhung can ate gian bung phat ra (5)
danh gia hieu qua tha nhung chitin Moe nay (6) thue hanh cac chitin Wee co
hieu qua nhat viii tUng khach hang.
Quy trinh ki6rn suet tac gian
Smith WI Beckner (1993) va Smith, Smith va Beckner (1994) da thigt
kg va that hien met quy trinh the con tie gian gem ba dot dieu tri cho
nhung phu nil a nha tit hang Utah. Mei dot dieu tri ken dai thp xi ba gib va
bao gom ca nhfing nhiem vu giao vg nha ma nhiing to nhan phai hoan
thanh giUa nhfing det digu tri.
Olt digu tri clgu tier)
Dot digu tri bat &Au bang su gidi thieu te;ng (plat v6 mac ditch tha quy
trinh, sau do nhung phu n8 to nhan din vao thang bieu hien tic gian
(Novaco Arger Scale) (Burns, 1980). Phan con lai caa dot dith tri tap trung
vao nhung trieu Chung pho bien cna con We gian (APA, 2000). Viet thao
luan xac dinh ra nhung triau Ching tinh cam, the chat, to duy va hanh vi
ma ho trai qua khi ho tic gian. Ho ding thao luan nhung each ma ho sit)
dung can tut gian nhu la mat 11 do vien ra de" tranh phai chiu trach nhiem
cho nhUng boat deng eita chinh ho (Dyer, 1976).
Dot digu tri dau tien ket thtle bang vice, e thao luau xem cac nu to nhan
co the theo dot con to gian cUa ho nhit thg Mao truck khi digu tri dot hai.
Ho dude yeti cAu ghi lai nhung cam giac hang ngay trim ho theo thang b6n
mite de sau: khong tie gian, tic gian met chtit, tut gian va rat tie gian.
NhUng phu nu do ciang dude yeu eau the dinh the trieu chting hay clau mei
chi ra cho ho thay la can tic gian da len dgn mac nguy hiem. Bki tap theo
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