BAI GIANG CONG TAC XA HOI

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moi thanh vien gia dinh NIA tim kiem thong tin tii ho. Khi ban c6 thik lap met mai quan he vdi tat ca cac thanh vien gia dinh, tgt nhgt la phai kim sit doi dau qua mac. Tuy nhien, trong met so trttOng hap, can thigt phi dam bao rang gia dinh nhan thite duct elm chi clan. CO th' co hie met thanh vien gia dinh c6 gang chigm uu thg trong cunt n6i chuyen. NMI da thao luan tit trade, met digu hau ich la lap ra guy tae moi nguai din có co hOi dude nei. Vi vay ngtiai nhan vien CTXH cO the den hic can nhac nha moi ngtthi vg nguyen tac la Ida noel can clad. doh Mat minh. Phan Ung khi met nguai c6 chigm uu the la giai thich: "Toi nghi rang nhung dieu anh chia se la rat quan trong, nhung quan diem cita nhitng nguai khac ding quan trong. Vi vay tOi de nghi lust caa ngttai khac". Neu eau noi nay khOng ngan can duce su chigm uu the trong noi ehuyen, ban có the this sit dung phuong pilau phi nen tit. Met ki thuat phi nen to la hdi quay ghg di de cat httang true tiep tam nhin ngudi nal. Mal each khac IA chia tay ye nguai dang nbi de nguai rid bigt ban dang nOi vai ngttai khac. Nhang Sr kit ban (tau cua cac thanh vien gia dinh rat quan trong trong bugi Tau tien. Viec thu litom the thong tin khac nhau cho phep ban lap ghop chile met bite tranh Ion hdn ve nhilng digu dang xay ra trong gia dinh. Tit mot quan diim hAu hian dai cua nhing nha xay dung, moi sit thuc dill chit quan, va co met sit thuc trong dieu ma moi ngitai dgu tin bai vi d6 la sit tht.tc oila ea nhan do. Duck chi clan nha vay, ban có thg chip nhAn sit trai nghilim chit quan ding vdi au hieu biet nay vi n6 thief yeti trong thu thap tin tae. Bang each eai ma vdi moi digu the thanh vien noi, ban dang chgp nhan ho va tin Wang vao nhung nigm tin dm hp. 4. Dcinh gici ccic and hinh attic hien chile ruing gia dinh thong qua icing nghe vii quan sat. Viec danh gia thuc hian elide 'tang gia dinh la ink phAn quan trong cua buoi dAu lien. Cac yeeu to quan trong can dude xem xet bao gam ai not vdi ai, the thanh vien gia dinh quan he vdi nhau the' nao, cac nguyen tac cling khai va kheng tong khai, cac vai fro trong gia dinh, gia dinh dang d giai doan nao caa vOng ddi gia dinh va giai doan nao la thich hdp vdi ho. Cac loai thong tin va cac van dg nay mang lai met tai nhin rang rai Min trong cac ni6 hinh gia dinh. Khi moi nguai tra nen thoai mai hdn, cac thanh vien gia dinh se bat diu thao luan dung co eim the mgi quan he giaa ho va ban c6 the do Wang cac van dg trong giao tiep. Viec hien nkrilng clang eci nay gitip nhan vien CTXH quygt dinh the eau hOi e6 ich cho gia 258
dinh. Viet ghi chu cac he thong con sung cap met hitting nhin vao cuee sang ca nhan cua nhang thanh vien gia dinh va diem manh cUa ho cling nhu nhling m6i quan tam. Cac nguyen Lae va vai trd cho biet nhieu ye gia dinh va cac thanh vien phi' hdp hay khOng phi' hop vdi tinh hinh gia dinh. 5. Xiy dgng the diem manh caa gia dinh vet cac them* uien caa gia dinh. Nhti da net d chudng truck, nmidi can be va gia dinh can phai xay dung diem manh tha cac thanh vien va diem manh cUa gia dinh. Nhung diem manh nay c6 the dude sit) dung khong chi de trd gitip the ca nhan ma can de g-itip ca gia dinh hieu diet' c6 the ding (tat dude vdi nhau. Cac diem manh co the dude tim thay trong nhieu khia canh khac nhau cUa cud, c song gia dinh, bao gem nhiing diem manh cua ca nhan, mei trudng, he thong trd girm va gia dinh. Cac diem manh ca nhan bao gam kha nang Fang nghe, truyk dat, to lrap, giai guy& van de, c6 thai de tich cue va hoa hdp vdi nguai khac. De kie'rn tra cac diem manh cua mei truong, thong to can phai flea gia dinh trao dei vdi ben ngoai, vai the nhan to tO' chile va mei trUdng the Mo. Chung to clang tki hai ban than cac loai cau hal sau: Gia dinh co can trd gitip Linking luring vg cac rao can mei trtiong khong? Ho e6 the lam cho cac he thong ben ngoai hoat dung hieu qua khong? Cac he thong trd gitip thm ho la gi va chting duck, sit dung the nao? Nhiing hg thong nay c6 the dude sU dung de' gitip gia dinh dat dude cac muc lieu khong? Cac thanh vien gia dinh e6 the lam gi cho ho va gia dinh da lam gi de giai guy& van de trude? 6. Tgp trung bud to can lido gia dinh 2a mClt he thong, khong d6 lei cho cac thanh vier' cu the. Trong bu6i tiep xtic (tau tien, nhan vien CTXH nen htiOng cac thanh vien gia dinh tranh viec de 16i oho nhau. Thong thuang, met nguai se bi d6 lei cho cac van de cua gia dinh. Chung to hi& dirge thong qua cac nghien chu va kinh nghiem la vice c16 lei nay rat vO ich trong tri lieu gia dinh (Nichols va Schwartz, 2001; Green, 2003). Mac dau chat than la met thanh vier' gia dinh doi khi dude xac dinh la nguei eó van de chinh, no khong c6 nghia la roc reri bat nguem to ngudi do. Tii vice thus hinh vai gia dinh, cac kho khan nay sinh khi mot gia dinh khong con duy tri dude tinh trang "homeostasis". Vi met thay dei tinh hueng hay met qua trinh trong yang ddi gia dinh, doi khi gia dinh c6 gang duy tri su can bang thong qua cac phudng phap mang tinh phi chile nang. Vi vay, met thanh vien (bloc xac dinh c6 the nei len nhu met trung tam gay rat e reci va thu hilt 259
Page 1 and 2:
DAI HQC DAN LAP THANG LONG BAI GIAN
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myc Lyc Lèln6i4u 5 Lai moat/ 7 Chu
Page 5 and 6:
6 Chung toi hi vong rang khi cu6n s
Page 7 and 8:
8 nang xac dinh van de caa del Wong
Page 9 and 10:
Khong chii Si rang nghe Nghia la ng
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Giong mai Giong noi nen phii hdp vo
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loan tam li, tang thang, met mOi tr
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5. Mat nhin-tiep xbc qua anh mat, n
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clang tim giai phap cho van de va k
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Clip di;, 2: Ban dang cam thgy that
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8. Met co be 12 tuth bi anh trai qu
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1. Khach hang: Gan day tai cam thgy
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9. Khach hang: Chgng tea co van de
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cang da tang trai qua nhung dieu Wo
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Khi nhan vien CTXH nghe eau chuyen
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• Nen dat cau hOi tap trung vao n
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3. Khach hang: "Anh ta sa vao nhung
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Cau hOi theo trial hoc Socrat "Khon
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thong tin vg met chu diem cu the de
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Cau hai dank gia de khach hang din
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Ban danh gib mOc dO hobn thanh nhil
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Cau tra lei cam thong matt: Ban dan
Page 45 and 46:
Cau tra Itli quan tam tich cite mal
Page 47 and 48:
Can tra ldi quan tam tich ciic ma.u
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4. Benh nhan noi trn nam trong trai
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Citu hal lam sang to van de: Anh ma
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17. MOt ngtieti ta nang thon ra ThU
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+ Van ban xac dinh tinh trang caa k
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mat thcii dO it than thtinh, cat ma
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Ngu6n got chinh xac cua the yeti t6
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NOi Ivo Su thgp kern Su but bOi S2f
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64 1. Can be nay dang d giai doan n
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• de kgt hop sieu ca nhan ma khac
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mei truang 'et/ nhien caa ngtiai do
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• Nhang mang Judi quan he hien Mi
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• Cho rang co the doe &toe suy ng
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M6 hinh danh gia dua hen cac thirn?
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lap chile nang va Huang thanh tgt n
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6.sa dung cach danh gia nham ttm ra
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True III nham the hien bat ki dieu
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• Tim hieu xem lieu co su rgi loa
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throng nhu nghe chang hop 1f lam, n
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nghien eau va thaang xuyen Wide cac
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TOM TAT Chuang nay gidi thieu cho n
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nhien nen nhan vien CTXH the hien d
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tigp tut tra phi tu van có nghia l
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6 có the gap khO khan trong khi gi
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cu6n each mang ten "Nghien ads &fa
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them met se- bueb nth. Bien phap ga
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3. Cac &Mc hAnh deng hoac cac nhiem
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3. Cac ygu t6 ben ngoai có the anh
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Van de ye gia dinh la met van de kh
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qua trinh to van. Vi du muc lieu da
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nguai khde va tap trung vao hAnh vi
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can phai dUcic lam re hdn de co the
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Trong cu .& "Bai tap thuc hanh tong
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Co rat nhigu mo hinh day each giao
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chuyen voi. Vi du trong suet butii
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Cac aging diep "toi" khOng dg 16i,
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cam thgy digu ma ban dai cam thay.
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Cac mue tieu to van can cu thd va r
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dau su danh gin dia ho van mang tin
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thoa man trong hen nhan, Chi s6 Tho
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TOM TAT ChuOng nay tap trung vao qu
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gio-ng nhau. Dieu cot yeu nhal cua
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4. Phan anh dya tren tinh hitting c
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i rei loan se tang rei loan hOn neu
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Kithuat tang curing ban nga Duct tr
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Buac hai caa qua trinh la tao ra ma
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Rimm va Masters (1974) da dua ra me
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ttdc mall de gifi tri bang 10 diem
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ngoi tntec may vi tinh chdi tro chd
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KT thuat sir dung quan he sang tac
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C: nhung ket qua lie cam giac va ha
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can co them kinh nghiem vg thi cit"
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Kith* xe-p hang sythanh thao va tho
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"Li thuyet nen tang cua liOu phap 1
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chicle thigt lap gitta nhan vien CT
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5. Tao ranh glad 6. Tao bat can ban
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de hei one thanh vien gia dinh ye 5
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To bgt can bang (bat toting xting)
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KT thuat ma to yin dg De Jong va Be
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lam viec gi khac biet khOng?" hoac
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khang thgy. Digm math chgt a day la
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h6a khac nhau. Tam yen P6 nay bao g
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Ch uang 5 PHAT TRIEN KT NANG D61 PH
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nghiep dude trubng nay!", thi khach
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Trong dot digu tri ba, khaeh hang v
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Bai tp ta la nguy cd th \lc su vdi
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nhdc dinh to tit. Khach hang c6 ngu
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Theo Lewis uez dthzg szt (2002): "K
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Murphy —"n6u co gi co the sai lam
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dich dieu tri la chi ra rang khach
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Hanh vi higu chign thuang dude boc
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Lange va Jakubowski (1976) thao lua
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Stt kien dinh ve cai tot. Su kien d
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clai eang hadng dan the ma tit nhan
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hai ben cai ma hon vdi nhau, ea hai
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1. Cai thien mtil quan he ciTa ban
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1. Hay danh vai phut de can nhac xe
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Jerry, ... tai ninon anh hit that M
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3. Nhung su kien kinh nien nhung kh
Page 205 and 206: giai doan the ha nay, su cang thing
Page 207 and 208: "dgu hieu ctinh bao Om" c6 the dace
Page 209 and 210: Bich vu tham ven". Nhieu nguai ehon
Page 211 and 212: cua moi ngudi va nen dude chgp then
Page 213 and 214: Chuang 6 THVC HANH PHAT HUY NQI LUC
Page 215 and 216: 7. Hay kien nhan vi ski Lisp sac ci
Page 217 and 218: each not vg nhung (lieu ma ho da di
Page 219 and 220: 3. Phai gig dinh rang ban kh6ng the
Page 221 and 222: Phai c6 trach nhipm tgi khach hang
Page 223 and 224: cling -nhu Id nang ma nhan vien CTX
Page 225 and 226: Trail hanh can thi4p Qua trinh can
Page 227 and 228: Lu8n phai xem xet m6i quan he this
Page 229 and 230: 3. Hay tan ra nhung Iniac en the de
Page 231 and 232: met eau chuyen mai bang each suy ng
Page 233 and 234: song vg nhan each, y thitc, deng ly
Page 235 and 236: cua phu nu, b6 qua nhung digu nay l
Page 237 and 238: Phat huy th6 manh cho khach hang la
Page 239 and 240: 4. Chu trong van dac diem rieng bie
Page 241 and 242: Cong tat vdi cac gia dinh la float
Page 243 and 244: Cac ranh gidi Cac ranh gioi la nhun
Page 245 and 246: Cac mii hinh doe nhet Cac mo hinh d
Page 247 and 248: nha tri lieu c6 the three xem la e6
Page 249 and 250: Chdng nao nha tri lieu gia dinh cli
Page 251 and 252: phan lan cua moi tong tae that hAnh
Page 253 and 254: ean phai tip xuc lan (tau vdi gia d
Page 255: trinh bay va chap nhan quan diem ca
Page 259 and 260: dinh. Co the la ve met tran cid bon
Page 261 and 262: Viec danh gia cac tinh hudng gia di
Page 263 and 264: Re rang la yang dai ca lne nao do d
Page 265 and 266: Trong qua trinh danh gia , c6 the l
Page 267 and 268: khac &Ong met vai trO quan trong la
Page 269 and 270: 10. Moi nen van hon deu coi trong t
Page 271 and 272: Vi du nhan vien CTXH co the bat dau
Page 273 and 274: tre, met trai, met gai. Cac throng
Page 275 and 276: Cac qua trinh va phdang phap Thuc t
Page 277 and 278: uong ruou ciia minh có anh huang d
Page 279 and 280: Cac can nhac vg van boa la nhiing y
Page 281 and 282: nam va n3, va cac trung tam cong de
Page 283 and 284: Me hinh chila benh nhan manh vao sV
Page 285 and 286: thlic va d6i eau" va "khuyen khich
Page 287 and 288: Sau giai down lam viec met minh, ng
Page 289 and 290: ThUeng thi torn tat nay se dude vig
Page 291 and 292: 3. Nhom phat trien uttoc thigt 1(6
Page 293 and 294: • Lam viec cai ma vai cac nei lo
Page 295 and 296: Met phtiOng phap lam tan bang la ch
Page 297 and 298: Ki thun't giai quygt bat d6ng: Khi
Page 299 and 300: Giai doan au Giai doan dau la thdi
Page 301 and 302: chile c6 the hia chon nhung nguai c
Page 303 and 304: nay e6 the la not quy ve phuong pha
Page 305 and 306: ca nhan trong khi khep lai nhung le
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khong tinh nguyen, cac thanh vien t
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viec ma se de cap den nO trgc tip t
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(3) met thai ki cuel trong do sp ta
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nghe. Nhan vien CTXH cling co the g
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Twang hop 8.1 Giai down giCia trong
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• Cac thanh vien &No h6 trd trong
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Chuang 9 CAN THI1P VAO CAC HE THONG
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Cac rao can vat chit Viec phat hien
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dieu tri cai nghien, nhang ngtibi m
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va de dung gia dinh re (Ping, 2002)
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Doi khi quy trinh nay la true tiep,
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Thief Igp muc tier hap li Trong qua
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Cot trash nhiem chi ra ngudi chin t
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Gain, sat va danh gia lal Met budc
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Cac nguyen tee ego chic trong twang
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clang hanh lang cho met chinh kien.
Page 339 and 340:
Met han chg vg dao difc mita lien q
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nhat di thuyet phuc? Ca nhan nay se
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can tra la mgt vi du. "Tei khOng ca
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deng phap H, viec dua ra tong luan)
Page 347 and 348:
Hoat dong di kern voi cac hanh deng
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thong tin, phan tich du lieu, chia
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an giam et& hay nhfing ki nang khac
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vu phi hop vdi von de. Can can nhac
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giam d6c va van dua ra cac thong ti
Page 357 and 358:
Chucrig 10 KIEN THOC VA KT NANG DAN
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hoa eke ket qua cho bat cu ca nhan
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qua dOi hOi chting ta phai dap Ung
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Cac thiet ke . AB D6 hieu Wide the
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HiNH 10.2. Vi du vg thigt ke B Cac
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0 1 2 3 4 5 6 7 8 9 10 11 12 13 14
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6 5 4 r 3 2 z 1 0 ,0 0 1 2 3 4 5 6
Page 371 and 372:
nheing ding cu do goi la thang diem
Page 373 and 374:
Dam manh va didm yea coa danh gia b
Page 375 and 376:
(Xing nhu cac phuong phap khae, tha
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chung, nhang nghien cau nay bao gai
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cac xu huOng hoac cac me hinh có t
Page 381 and 382:
Cac thiet k6 nhom throe Ring a ta r
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E ^. 0.) 40 • 35 30 25 • ♦ Ca
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an luyen nhOm da kgt auk. Diem caa
Page 387 and 388:
chuong trinh vol tarn thanh vien. C
Page 389 and 390:
trade va sau, met sg hoac tat ea ca
Page 391 and 392:
Cac bie'n phu thuOc khac nhau: Hai
Page 393 and 394:
Float deng danh gia nen dupe gan bo
Page 395 and 396:
z TOM TAT Chtidng nay dua ra dinh n
Page 397 and 398:
16. Canda, E. R. & Furman, L. D. (1
Page 399 and 400:
46. Gorey, K. M., Leslie, D. R., Mo
Page 401 and 402:
74. Lewin, K. (1951). Field theory
Page 403 and 404:
103. Preston. J. (1998). Integrativ
Page 405 and 406:
132. Sherman, A. (1973). Behavior m
Page 407:
Chin trcich nhienz xulit bcin: Giam
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BAI GIANG CONG TAC XA HOI

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