BAI GIANG CONG TAC XA HOI

1. Nen xem xet su phan khang a gee de tich ale. Phan khang chinh la
su duong dau vdi nhang thay d6i trong cues song cua khach hang
va day la met phan binh Hwang trong qua trinh tri lieu.
2. Khuygn khich khAch hang noi ye ski b6i va phan khAng cfm , he
nham loai trii cam giac ye viec digu tri Ira thay dei se )(ay ra.
3. Lam cho khach hang nhan fink dude rang ski b6i va nghi net la
binh thuong va ho khang nen nan chi bai chinh nhang phan
cua ho.
4. Hay tao ra su thay de;i nhe de khach hang c6 the cam thay ho da
thanh tong hon trong ding viec dang lam.
Qua trinh tap duyet (Rehearsal). Tap duyet lai la met qua trinh
thU (thong qua &Mg vai) cac bode se lien hanh trong tuong lai. Khach hang
va nhan vien CTXH se ed the nhan ra va diking dau truck vdi bat ki tra
ngai nao Arai su bol re, phan khang. Trong ki nang nay, nhan vien CTXH
citing vai ngai ma khach hang se phai &icing dau va dua ra nhung phan
hei sau khi thuc hien viec ding vai. Viec nay se try gitip khach hang thvc
hien lee hoach hanh do, ng cua ho.
ray dung c&t truyen la ki nang thitang lien quan nha:t den lieu
phap ke chuyen. Tit quan diem thus hanh dua vao the manh, xay Ong cot
truyen lam cho khach hang nhin nhan tinh hu6ng theo chign Iniong tich
cue hon la nhin nhan van de khang the giai guy& chicle. Bang each nghe eau
chuyen cua ho, khach hang et') the Wang Wong ra met can chuyen mdi cu
met each nhin dude dan x'ep. Nhting khach hang van nhin cuee song theo
nghia Heil cue cO the có cai nhin khac thong qua viec xay dung eat truyen.
Trong viec xay dung cot truyen, khach hang dude try ginp de phat
triers met con chuyen mdi nhung cot lei oua ket qua ua chueng. Nhan vien
CTXH se dat nhung eau hai nhu sau:
—Nhung gi ban dang hinh dung bay gid ce khac biet gi so van nhcing
gi ban da Bing hinh dung?
— Ban se lam gi khdc trong cau chuyen mdi cua minh?
—Ai se vui cho ban vdi nhung lc& qua kha quan nay?
Nhung eau Lai nay khien khach hang nghi ve met can chuyen mdi ma
ho vigt ve ban than qua su thay dei tich cue da dat dude. Khach hang tao ra
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