BAI GIANG CONG TAC XA HOI

Ban danh gib mOc dO hobn thanh nhilth6 nao?
Ban se lam gi khac hoac giang ngu c6 the' lam !pi In sau?
Ban a h9c &sac gi?
BANG 1.2. MO hinh huang don ap dung eau hoi Socrat trong cac giai doan giai quyet
van de
Phan sau day la cac vi du ve cac can not cua khach hang va cac me
hinh tra lai theo cac Id nang than cam, quan tam tich cue, cac eau hOi &mg,
ma va cac can hdi lam sang CO van de. Nhung vi du nay dude ghi lai de cho
phep ban ren luyen m8i Id ning chudn hi cho khi lam viec vdi khach
hang. Chung toi gal y ban xem moi ki nang then tha ty mo ta roi luyen tap
ding veil met nguai ban va (long vai tra lbi nhilng can not nay vdi ki nang
phft hap. San moi can tra lai, hay long nghe phan hdi cita ban mirth ve su
tign bo dm ban va so sanh cau Era lai cila ban Nth nhiing eau chide ghi trong
phan cau tra lai Wang itng gem ea° cau tra lbi mau. Nhung can tra lai cUa
ban khOng nhat thie't phai chinh xac nhtt eau tra ldi mau. Chung dude cung
cap chi a lam chi &An hay tham khao. Tigp tuc qua trinh nay cho dgn khi
ban cam thay to tin vai viec phat trien ki nang dm ban. Ngu ban khOng the
Bong vai, hay luyen tap bang each viec lai nhung cau tra lai cila ban va so
Walsh cluing viii nhung eau Era lai m rau.
Thyt hanh ki Wang than cam
1. Mbt phy nil 30 Si lam ngha bed ban: TM dang nuoi hai dtia tre
nha chi tel.. TM qua met nhung chUng khong thd di dau khac chile.
Cita tra led cam thong mita: Viec cham sac hai duo tre con lam ban
met mai qua.
2. Mbt ngtati lam cha, me &be than: Toi cam thay that yang voi
truang hoe ma con toi dang hoc vi ho nghi moi van de dm no la do tel.
Cau tra loi cam thOng man: Ban dang tuc gian bai vi tniang hoc do'
moi van de ma con ban gap phai cho ban.
3. albt na cong chac 28 Toi dang hen hO met ngttai co ve va
anh ta khong dinh ba vo con anh ta. Toi khong hilt phai lam gi.
Cau tra 14% cam thong ma.u• Hen 116 Arai met nguai co ve rat met
moi, 'Mat la anh ta eft niu gift ve con. Ban dang ban khoan khong hilt ban
có tticing lai vdi nguai nay khong.
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